This place is amazing! The staff was so nice. Cierra helped my niece look for her bridal dress and she was so patient and helpful. I highly recommend it! read more

Cierra was fantastic! She's helped me twice now and has been so attentive and patient each time. Thank you so much Cierra for your help and for getting me into a dress that fits perfectly! read more

after having a horrible experience at another place, I walked my lady friend in and kindly let the lady at the front know, we did not have an appointment, and explain to them what had happened at the previous place we went, which was horrible, and the ladies here quickly helped my lady friend and gave her a great experience. Thank you for being so kind and patient and making this unscheduled visit quite the experience. read more

My best friend set up an appointment for me to find a wedding dress! I have to admit the negative reviews on here had me a bit worried & I certainly wasn't planning nor expecting to find a dress! Mikey helped me and he did a spectacular job. I was totally clueless about what style I wanted... like I said I really wasn't expecting to find THE ONE. Mikey went above and beyond for me and picked out some gorgeous dresses! He definitely knew my style ( I didn't even know my own style ) he made this experience so enjoyable, stress free, and we were in and out! I would definitely recommend this place to a friend or anyone who is looking for that perfect wedding dress! read more

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I went shopping here for my wedding dress and had a great experience! Mikey was my stylist and helped me find my perfect wedding dress and accessories. Excellent service and selection, I would recommend! read more

My soon to be daughter-in-law had the worst experiance this Saturday! Back story: After 3 returns with issus ranging from getting the correct dress shipped, the correct size and defect on bodice, we were told by the manager that they would cover the alterations for free because of the inconvenience. "REPEAT... THEY OFFERED!" Come Saturday, time to go for the alterations, and no one was able to go with her, so she went alone. They said it would cost $1,500 for the alterations which consisted of raising the hem and taking in a bit at the top. When she says she told them about it was going to be comped because of all the issues, they said that that person didn't write it down and no longer worked there. They adamantly refused to help in any way and didn't even help her get out of the dress!!!!!! She called from the car whaling in anguish. How could your people do such an awful thing?! Knowing she was alone and not even helping her get out of the dress. Her feeling so emotional from now trying to figure out how to pay for alterations when the money had already been allocated to other things! How would you all feel to be snubbed in such a way or hear your daughter had been treated in such a manner?! This whole experience was a nightmare, when it should have been a fairytale for her, for any bride-to-be. The only amazing customer service received was on the first visit to choose the dress. Once we paid for it, it was all downhill from there. Truly heartbroken over her experiance, and I will re-post this everywhere I have a platform to do so. read more

If I could give this experience zero stars, I absolutely would. I would caution anyone considering purchasing your wedding dress here to please rethink your options. Pay more and go somewhere that will take care of you and keep you from the stress this store has added to an already incredibly difficult time to be getting married. I purchased a dress for 899 added a belt for 199, and a vail for 149. I spent 350 on additional alterations which I was assured were guaranteed, and added on straps. I live an hour away and drove in after my alterations were completed and the dress did not fit. The seamstress assured me it was MY fault because she had not changed anything in the bust area, so I had gained weight. Every brides worst nightmare, no? However, when I removed the straps it fit just as it had before. So I explained (me, the not expert in alterations) that clearly the straps raised it on my bust line and were the problem. A manager was called in so also assured me the straps were not the issue. Calmly, I explained again it fit without them. I was told it could be fixed at my cost. Only once I was brought to tears was I told it would be covered and my body had not changed it was the straps. They would fix it. I go back weeks later to try on the now "finished" dress. ITS RIPPED. TORN. This was KNOWN before I drove another hour in to town but was not important enough to fix or speak to me about. When I pointed it out to the same seamstress I'm told "this sometimes happens". So much for those guaranteed alterations ladies! The fix was decided to glue lace over the tear. Just what I dreamed of for the big day. Another manager called in. She was very apologetic for the situation, agreed this should have never happened. Ordered a new dress in. It arrived one week before the wedding. The thought of having to go through another set of alterations and have my dress back 4 days before I walk down the aisle and just hope nothing else goes wrong was too much for me. I have hated every second of my experience. I took the ripped dress home and was sent on my way with a tiny fraction of what I paid. Please. Please. Stay far away. This was so far off from what I had dreamed of since a little girl. You deserve better than what this store can offer. read more

It was my first time here and I will never refer anyone to this location... Elizabeth was so wonderful and helpful. She helped me find a dress I did want to buy... when I was ready to get my dress the font desk was like .... We thought that the front desk staff would end the wedding service experience great and well, but didn't. They didn't give a straight helpful answer and bothered that I asked for a military discount. Which they normally don't give.....it took like 25mins to just talk about. They didn't share helpful ways I could save on my dress ...cause tomorrow ...Tuesday May, 1st is military appreciation day....they offer 10% off and they (the front desk) failed to mentioned that to me while I heard them telling another guest over the phone. Why couldn't they say "Michelle if you come tomorrow you can save 10%" I don't understand??? I'm bothered that I wasn't treated fairly. Treat others like you would like to be treated. I found my dress and I'm glad it wasn't with them. read more

The reviews were so terrible that I was afraid to go in, but I'm SO GLAD I did!! Making an appointment was so easy and even though I was late (I called ahead to let them know) they were still so helpful and accommodating. They were straightforward about the timeline for certain styles and helped my bridesmaids find the best dress for the season based on what I said I was looking for. I worked with Eugene and he is FANTASTIC!!! He was funny and helpful and very knowledgeable about everything. The other associates were also friendly and asked us if we were doing okay multiple times throughout our visit. It's 2019, so probably a lot of different staff from the older reviews. My visit was great! read more

As bridesmaids for a non-local bride and court, David's Bridal was the only option for everyone to get dresses. After picking several dresses the court and bride liked, we were told there were only three options that would arrive by the October date even though we were ordering in June because of the "high demand". TWO WEEKS later and before 4th of July, all our dresses were ready for pick up. Felt like we were forced into a purchase just so they could make a sale. read more

Horrible service, left crying due to sales rep stating I don't look happy and I should go back when my hair and makeup were done. Left completely unaware I looked so bad.l, was confident about my appearance before going in and completely heart broken. read more

So very disappointed with the service here we made an appointment an weren't treated like we weren't relevant at all. If I'm trying to spend money in your store FOR MY WEDDING and you act like I'm nothing why would I spend over $ 1,000 in your store? We asked for help with measurements and got written off. This place is a joke. Thank y'all for nothing. read more

Probably the worst shopping experience and customer service I have experienced:( Not only were they pushy about trying to get me to buy a wedding dress, but when I ordered my bridesmaids dresses from them, the follow-up service was horrible! They gave my maid of honor a hard time when she picked up her dyeable shoes and shawl by first telling her they were never ordered, and second, claiming they were not paid for once they found them. I complained to customer service at the corporate headquarters and hopefully they will do something about it because when we went back to finally pick up the maid of honor's dress, they could not find her dress and it ended up in the alterations department. Ugh! read more

Three words to sum this business; it's a "run around circus!" The ladies working here are clueless when it comes to efficiency and communication skills. For e.g at the beginning, they ordered me the wrong size. I had to wait several weeks before the right size arrived. Once here, I had to make alterations. Fine and dandy. However, incorrect planning with appointments, rescheduling customers and making changes on the books was a total disaster. This unfortunate sequence of events happened to me three times. l came back because they forgot to make changes to the scheduled list. Once here, the alterations were wrong ...too loose. My scheduled time was wrong...again. Next day, my dress was altered too tight. So we're still here hoping for the best because I'm trying to stay positive. The last alteration with seamstress Dolores was very helpful & she was patient. Good things came after much patience and perseverance. The dress came out beautifully. Here comes the Bride ! read more

David's Bridal - At David's Bridal " Battle of the right wedding dress" - Bridal Near Me - El Paso, Texas

Got my wedding dress here. Pam helped me out. Had a great experience. I was nervous about finding a dress. I'm a plus size bride, but she really put me at ease. read more

I arrived at my appointment 15 minutes early and they didnt greet me just stared at me. i finally said hello and they let me know it was gonna be a few minutes. There were two employees off to the side sitting on the counter while there was an appointment going on. There were only me and one other bride at the time. I started to look through dresses as instructed and pulled the ones I wanted. All the while 3 employees chit chatted instead of helping me get my appointment going. Then the Bridal consultant Elizabeth told me I couldnt try them on because they didnt have my size, I am a 6, however she didnt show me any others that I could try on. She took me to a dressing room that the last girl had come out of and I asked to switch rooms because they didnt sanitize it. I went into another room on my own, I am not exposing myself to a risk. Then my Bridesmaid helped me in my dress, no one was standing outside of the dressing room when I came out and she had to find the pins to put the whole look together. I tried on another one and the same thing. NO HELP, No assistance, no guidance from ALL FOUR employees. I decided to leave after the second dress. Terrible attitiudes. Women are getting married and this is the experience they get. Just Aweful. I went to Bridal Novias and felt like a queen. NEVER AGAIN read more

My best friend (the bride) and I were just at this location a couple Saturday's ago and my worst complaint is management!!! Hands down these ladies looked clueless! One blonde one just stood there watching, when you can clearly tell there were new associates who needed help! We worked with the sweetest girl she let me know she was still learning my friend and I appreciated her letting us know but every time she had a question she kept paging for a manager and we had to wait a good 5mins for one to even show up! Seems only one manager, Jimena knew what she was doing she had the store under control "the front of it". She was down to earth and so helpful! She was at the cash register and the front desk the entire time "running the show" After we found out that my bridesmaid dress looked to not be coming in on time Jimena managed find it and get it ordered! I will not be dealing with this store unless it's though this one manager (the one that knows what she's doing) she gave us the best costumer service I've had in El Paso for the rest of the store.... Well luckily there is other bridal stores around read more

I had already went to three other places to look at wedding dresses & had no luck, finally found my dress!! And it was a wonderful experience thanks to Ieva! She was so sweet and helpful! I didn't feel pressured into buying a dress like what I experienced at other places. Overall great experience! read more

not much to choose from when it comes to beautiful dresses ... The store is small. so far they have been prompt on delivery dates and were able to fit me in that very same day to get my dress altered. make sure to keep your eye on the staff while your in the dressing room... Because you might need to get zipped up and their is no one to be found! keep your service helper close. ask for a bra If you don't go in with one .. They won't offer one right away. altercation crew were extremely nice! They helped me and made the dress form fitting. All smiles from Ana the seamstress. read more

David's Bridal - front entrance - Bridal Near Me - El Paso, Texas

The ladies were nice, but I felt like they didn't care if I bought a dress or not. They didn't talk to me about interests or my budget or my wedding plans. I chose to schedule an appointment and go in by myself, that was a mistake. I was really hoping to leave with a dress, instead I cried my way home. I scheduled an appointment that was supposed to last 90 minutes, I tried on 4 dresses and the sales lady said she would add 2 off them to my profile and see me at my next appointment, all after 42 minutes. read more

This event transpired right before Covid took place back in March. Unfortunately I never got around to a review BUT, I went looking with my fiancé for a wedding dress for us BOTH as we are LGBTQ+. From the moment we stated we are getting married and looking for dresses together, the customer service dropped. We were being glared at, attitude, dirty looks. My now, wife, got paired with such a sweet woman who helped her find the perfect dress. Unfortunately, I was paired with someone who half-a**ed pairing me with a dress. We left after my wife tried her dresses on and despite loving it, didn't want to purchase from such rude people. I understand views may not be the same, but that should not mean to treat your customers any differently. A bride should be looking for A dream gown, not worrying about the shop making it miserable to be looking for a gown. I felt like such a bother when I wanted to try on dresses, the associate who helped was panting and huffing and rolling eyes that I wanted to try multiple dresses on. read more

I went to a fitting and wedding dress hemming with my sister in law and I was surprised they were still open as they are all closed in California. Well it took about 3 times to get an appointment that stuck since they kept calling to cancel on her. When we came in they greeted us (there was 3 at the counter) and told us to go back. It would've been nice if they actually walked us there since it was like a maze. The seamstress was nice, he was very diligent and got to work right away. He offered us some options and was very good and professional. I used the restroom while I was there and it was very run down and smelly. The changing area was also very old and had pins strewn about and my toddler almost stepped on some so watch out. The fitting took around an hour and as we checked out, the same 3 women hanging around (I don't think they moved) tried to upsell us. Maybe if they actually went with us to help out, it would have been different, but we didn't want what they were selling. I'm hoping that they actually will come through with her dress since it took them so long just to help her get it measured. read more

I've been here a few times, for myself and with friends/family. Each experience has been lackluster. It's always full of people. You have to have an appointment to try on dresses, but the dressing room area is usually very crowded and there's not much privacy. The ladies that help you try on dresses are nice, but they are predominantly Spanish speaking. The dresses and accessories can be quite pricey and they nickel and dime you for every service. For the amount of money spent, I expect a higher level of customer service. This place just doesn't cut it. read more

Went in today for a bridesmaid dress i singed in and was told i would be helped soon and to look around. I waited 15 minutes and yet nobody was there to help me till i had to go up to one of the employees and ask for help myself and the employee who told me she would help me in the beginning was just on her phone. I had questions and the employee wasn't very helpful very disappointed in the customer service read more

Way to over complicate things. You make it impossible to just get in and get out with your policies and procedures. It shouldn't be impossible to buy a dress. You really deserve 0 stars. Whoever decided on your fitting room and dress selection policy should be fired. read more

After my experience today, I would give it ZERO stars but YELP will not allow it. I live out of town and was visiting my family so of course, eager to be with my mom, we set and appointment and went in with the hopes of finding a wedding gown - immediately the staff were very dismissive. There were 4 girls at the register and no one was available to help. Eventually a staff member came to help and stereotyped us and treated us poorly. When I asked to try on a few dresses, the staff member said it would take a 5 minutes to set up the dressing room. After 10-15 minutes she took us to the back and left us there, and went back to working with other customers. When I asked someone to help the initial staff member stated she was "looking for us" even though we could clearly see in the mirror she was not. When we were walking out, again she stated she didn't know where we were and was looking for us. Right away another staff member who was chatting with the initial staff said she could help but by that time I had already wasted 45 or so minutes of my time. WORST WEDDING DRESS SHOPPING EXPERIENCE EVER! Save your time and go somewhere else! read more

I was extremely excited to be getting married, and I am not the typical woman who wants over the top extravagant details. I am very simple, and easy to please. Even with that, every time I have been to this store, I have left angry and frustrated. I had first picked out a dress, and I called a few months later to find that they lost my file, they "mis-entered" my wedding date, and they lost my dress. I was two months away from the big day. I was horrified.. I asked to speak to a manager and was hung up on. I called again and after finally getting to the manager, they eventually found it, lost in dresses being prepared for next years dates. I then decided, well I will change my dress. I had extra money, and they hadn't done anything to the original dress anyways. I went in to pick another dress after the manager had told me to go in. I was ignored by one of the associates until I asked her if she could help me. Of course she "didn't have me down for an appointment" so told me I'd have to come back when I had an appointment. I told her I had already spoke with the manager, she rolled her eyes at me and told me "well it's not here". She did not try to fix the situation or help or find anyone else to help. I asked for the manager and she huffed and walked away. I finally got to pick another dress and finally went to pick it up two weeks ago. I went in, was treated so horribly and rudely that I wanted to just give the dress back. It was not worth all the trouble they had put me through. They were not only rude to me, but to my mother. Of course, I have no time to get another dress, and I love the dress; however, I feel like it will always be tainted by the terrible experience I had every time I stepped into this store. Even the manager was rude and unhelpful. I am getting married at the end of this month and I can say that I am extremely glad that my times at David's Bridal are over. I will never go to David's Bridal again and I will never recommend it to anyone. They have an incredibly high turn-over of associates and each different person I dealt with was ruder than the one before. Not one person was properly trained, and absolutely no one cared about their customers. They all looked miserable to be there and were never interested in helping. To be getting married is such a beautiful thing and something everyone dreams of, of course I am still happy to be getting married, but I can honestly say that David's Bridal has left a bad taste in my mouth and made preparing for my wedding into a nightmare that I never wish to relive again. Everyone deserves to have a wonderful wedding experience and I would never want anyone to go through what I did dealing with David's Bridal. I hate to rant on and on, but if I can save someone from experiencing what I did, then it's all worth it. My dress is absolutely beautiful, and I am blessed to have found it but unfortunately the only thing I will ever remember about David's Bridal is what a horrible experience I had there. I can only hope that they make changes in their staff and training so that they can work on their customer service. read more

Horrible service, horrible staff, horrible experience.... I'll take my business online and pay the shipping rather than ever stepping foot in this branch ever again. read more

Not my personal experience but my mother-in-law went in a few months ago to get a dress for my wife and my weddings. Apparently the store associate told my mother-in-law that they did not carry her size. My mother-in-law is on the larger size; however, another friend of ours obtained dresses from another store. Not to mention that this behavior is unprofessional and unacceptable. I haven't ever chewed out a store associate before but I would have that day. Not surprised to see all the negative reviews at this location. read more

Everyone was so friendly and helpful the minute my group and I walked in. My sales associate for the appointment, Jackie, was so sweet, friendly and helpful. She helped pick out accessories that worked with my dress and with her help I was able to pick my dress very easy and quickly without feeling rushed. And when I chose my dress all the associates were very supportive and gave me so many compliments. I would most definitely recommend this location to anyone looking for wedding dresses or any special occasion dresses! read more

HAD A GREAT EXPERIENCE WITH PAM!! She was very helpful with finding my dress, shoes, and hair accessaries. My mom was even able to get her Mother of the Bride dress. They were even able to fit me for alterations the same day. Was a little scared to come here with all the naysayers, but glad I ignored them. Highly recommend this store and Pam as a consultant. read more

I originally sent this message to corporate on 12-20 thinking they would strike up a correspondence and address the issue. Today is 12-26. I still haven't received an email or call from corporate. I am appalled and disgusted by the experience I received at David's Bridal. I made an appointment for 12-20 on 12-17. I verified my appointment with a sales associate on 12-18. I am a bride. I made an appointment to look at bridesmaids' dresses. I was also open to looking at my wedding dress at that time. I went into my 10:30 appointment with my mom. I was told that my initial sales associate that was scheduled to be with me would be helping another girl, another bride looking for her wedding dress--apparently I dropped in importance as I was only looking for bridesmaids' dresses. At first, V. was a great help--she helped me find some dresses and took me to a fitting room--so I could try on the dresses for my girls since they have similiar body types--and said she'd be back. Then she disappeared. I had questions on several dresses but no sales associate to be found. In fact, one sales associate made it obvious that I would not be welcome on the dressing stage since there is another bride on it, by saying to my mom she could bring a chair outside my room so I wouldn't have to walk all the way out (and toward the 360 mirror). While I was trying on dresses by myself--no help, no pins, no questions if I would like different samples--the sales associate with the bride was raving about her beautiful body and talking about how her (the sales associate's) breasts changed after breast feeding and she can't fit in certain dresses. I found this tacky and crude. I could also hear that a 3rd sales associate was yelling that she was late to work because she was called in. I had a question on a convertible dress. My mom asked if anyone could help us. The 3rd sales associate came over and told me she could hand me a "pamphlet" to figure out how to style the dress since V. was busy hiring people for the store. I told the 3rd sales associate that I had an appointment and not only had been removed from my initial consultant but V.also let me as well. She didn't seem to care--she went back to doing her hair in front of one of the pillar mirrors. At this point I left--V. who was not hiring, but looking for dresses for the other bride (imagine--a bride that had 2 consultants working for her and me with no one)--asked if I had any questions. I asked how I could get service like the other bride. She apologized, said she's the sale manager and that she was busy today. I reminded her again I had an appointment. Nothing was done to assuage the situation. I will not be treated as an inferior customer. I immediately went to Posh Bridal (an AMAZING experience) and promptly ordered bridesmaids' dresses. I will also be getting my wedding dress there instead of even entertaining the thought of David's Bridal. I hope you rectify this situation for future brides. I can not believe this behavior is tolerated and the professionalism is lacking (also to note--sales manager had numerous deodorant stains on her shirt, most samples were wrinkled and with makeup stains, glitter from dresses fell all over the floor, etc.) read more

THEY DON'T TAKE RETURNS! Consider that very closely when going in. Sure it makes sense that they don't, but if life happens and you end up not getting married, you're out of luck. ALSO, there was absolutely no point in having an associate help me. All she did was stand outside the door the entire time. My MoH had to help me get in and out of dresses. I wasn't measured or fitted for my specific sizing, she ordered a general size (I don't know if that's just how they run things.) Then when I told them I wasn't getting married anymore, the person I told was very rude! She gave me that judgy look and told me "we don't take returns." So I will not be going back the next time. read more

Worst customer service in El Paso. The associate who was initially assisting me abandoned my bridesmaid and I. I was forced to seek help elsewhere and was greeted rudely by another associate. After dealing with multiple irresponsible and ignorant workers here all I was trying to do was complete our purchase (bridesmaid dress) and run out of the store as quickly as possible. Thank God I decided not to get my wedding dress there; went to Ella Blu instead, great customer service and great attention to detail. David's Bridal El Paso sucks! Come here if you want your day ruined. read more

WORST BRIDAL STORE in EP! I have been to this bridal store a couple of times since I've been planning my wedding. Hands down this is the worst bridal store in El Paso. If I could give it zero stars I would!!! Every time I go in there I walk out frustrated and pissed off! The staff here has no idea what the meaning of customer service is, and that is a shame. Don't expect to get helped and if you are lucky enough to get acknowledged good luck getting them to help you find what you need! This last time I went in I was looking for flower girl shoes. I stood at the customer service counter and got ignored a bunch of times. Finally a girl came to ask if I needed something. She directed me to where they had shoes. There were only sandals so I asked you don't have closed toe shoes. She was like this is all we have. I was like really you only have sandals? Then she says in a sassy voice well you can order them. I asked her how long does it take them to get here she answered " I don't know"! LMAOL I told her can you show me the styles I can order she said sure hold on. After 10 min of waiting for her I turn around and she is at the register helping someone else find a dress. I literally just walked out, I decided that was a better option than doing what I actually wanted to do. Do not go to this place there are way better bridal boutiques that will give you the attention you deserve. The dresses are not even that cheap and they certainly don't deserve your business. Believe the bad reviews and save yourself a nightmare experience! read more

I had a great experience, especially with the lady that assisted me. Pam was very friendly and helpful. The only problem was when i arrived, i had my appointment at 6 and when i told the lady at the front she just said hold on. It took them a while to get mw a person and it seemed like they didn't have everything in order with the appointments. But Pam made up for that experience and did a wonderful job. She didn't pressure me and knew what i wanted after i would tell her my dislikes. I know if i would have done it myself i wouldn't have tried on the dress i bought. It would have taken me 3 times as long to find dresses. read more

I've been warned many times against going to this location but I needed something asap so I decided to take my chances. I called to get directions and was not told I needed an appointment so I was surprised when the women at the front were inconvienced by my not having one. I apologized and agreed to pick my own dresses and have my husband help me in the fitting rooms. After all that I was very surprised when the assistant manager, Ashley, led me to a dressing room and offered to help with any thing I needed. She also introduced a lady, LaRonda, who was helping someone in a room right next to me. Every time I came out in a dress LaRonda complimented me. Even though I wasn't expecting help Ashley checked in on me and even retrieved dresses in other sizes for me. At this point I was wondering why my friends dislike this place. I went to browse the shoes and I found out why. The workers in that area ignored me. I was fine helping myself but I couldn't help but listen to their discussion. They were complaining about Ashley. In so many words they were complaining about her being too friendly to customers and not understanding how the store worked. They said that the managers had been talking about it to. How horrible! Not just talking trash about a coworker at work but to be doing it because she was being nice to customers? Ashley and LaRonda were the only people smiling and enjoying their job. If there were more workers like them then I would come back to this store read more

I went in here for a quick look through, to get an idea of what I wanted in my wedding dress. I was greeted by the front service staff and was treated very nicely. My friend and I looked around for a bit (initially I wasn't going to try on any dresses). I decided to go for it and try on two that caught my eye. Diane was the associate that greeted us second and she was the one that helped me put on the dresses. She took the first one off the rack and set me up with a fitting room with undergarments. I tried on the first one and wasn't happy with the fit. My friend had seen a second one and I decided to try that one on and I loved it! Diane was super patient, super helpful. I didn't feel pressured or anything and she explained how everything worked. I made a second appointment to let my whole bridal party see me in the dress and I can't wait! Diane followed up with a thank you call which I appreciated. I felt so comfortable talking to her about my price range and style and she was very helpful. I would definitely recommend David's bridal. Don't be scared off by the bad reviews. I wasn't expecting much based off of those and have been pleasantly surprised! (I've gone to 3 other bridal shops in El Paso, none with dresses as unique as David's Bridal.) Will update review once I go for my second try-on. read more

Shady. Just shady. My bridesmaid drove from NM to pick up an two ordered dresses. The one for her was the same color but when she got home she realized it was the wrong dress for another person in a size 0. Hers was size 14. She called the store and as usual they apologized, told her they would send hers to NM, along with an email to ship the wrong dress back. About 4 days later, the shipping label emailed to her for the dress had her address as the sender and return address!! She called the store again, and they told her they would fix it right away. In the meantime they were still holding onto her dress until they received the correct one. After arguing with them they told her she would also have her dress shipped right away and be there no later than Friday, which was 2 days later. I even called them to see what the problem was regarding getting her dress. My bridesmaid sent back their dress as promised. Well Saturday came and still no dress. My bridesmaid contacted them and they apologized stating they didn't have her correct address (all of a sudden) and would receive it on Monday. I had to call them back to make sure her dress was actually being sent. And I told them they should've sent hers the minute they found out they had her dress!! I don't even believe the other recipient knew her dress was given to someone else. I live in California. My bridesmaid will be here this week for the wedding and we were worried she wouldn't have one at all. Plus she may have needed alterations. Don't let this happen to you. They will look out for themselves. read more

The customer service at this place is TERRIBLE. I walked in and the two ladies at the front told me they didn't have any of the bridesmaids dresses from the website. They clearly just didn't want to bother with me. I will NEVER recommend this place to anyone. Worst customer service EVER. read more