Initially I was satisfied, but not thrilled with Dr Edwards.
I chose him because of his holistic approach, but was quickly unimpressed.
In short, I needed work in all 4 quarters of my mouth, to be done in phases to the tune of over $10,000.
Over the course of 10 months, I got the first 3/4 of my mouth done with two more appointments scheduled for the autumn because I go north for the summer and they were booking 2-3 months in advance.
At the end of the summer, I was still in Maine when Dr. Edwards receptionist ja (yes, her name is spelled with a lowercase "j") messaged to say that I would need to have a cleaning done almost immediately because their policy is to drop patients who don't do hygiene within one year of their first visit.
I protested because (1) I was 1200 miles away, and (2) I had an appointment scheduled for early October to address the last 1/4 of my mouth with other appointments scheduled through the autumn.
I did not feel happy or comfortable getting hygiene done on potentially brittle teeth.
I said I'd feel better scheduling the hygiene appointment for the week after the restoration in October.
Ja said no, that was against their company policy.
She bullied me into making a hygiene appointment for later the same week so I rearranged my travel plans, packed my bags, and told them I was ending my vacation weeks early to drive from Maine to Florida just for this appointment.
While I was on the road driving south, ja called me (23 hours before my scheduled appointment) to cancel and tell me that Dr. Edwards would be dropping me as a patient because I had been non-compliant with their company's policies.
I told her I was 500 miles away from anywhere, had rearranged travel plans to make this appointment for hygiene that she had strong-armed me into, I had confirmed the appt through their booking system, and that I was still within the one year window, so had not violated any policies.
I could hear ja give a satisfied giggle when I told her how this had inconvenienced me.
In the end, I am glad and grateful that I don't do business with those folks anymore.
Their policies are not compassionate or friendly to the client and the dentistry is mediocre at best.
Also, Dr Edwards damaged a tooth that he was restoring, then told me it would need to be addressed again because he had made the wall too thin.
That was to cost plenty extra, but after a second opinion, yes, Edwards had damaged my tooth by taking away more than necessary, but no, it did not need additional restoration. read more