The members of this practice were intrusive with personal space and extremely harsh over minor lateness.
During appointments, I had to ask two different dentists and a dental assistant to stop touching and patting me throughout treatment. It was not a single incidental touch, but continuous unnecessary physical contact on my arm or shoulder, which was highly unusual and felt invasive.
A hygienist also used my chest as a resting surface for her instruments, dropping tools onto it repeatedly during cleaning. I found the experience physically uncomfortable and jarring.
I continued going there for several years because, to their credit, they eventually noted my discomfort in my chart and the unwanted touching stopped.
However, at my last appointment I was 7 minutes late because of an unexpected domestic issue that arose as I was leaving the house. I called ahead to let them know. When I arrived, I was told they could no longer see me as a patient because I was "always" late, which was simply untrue. I had often arrived on time and had also waited 20 to 30 minutes for the office when it was running behind, including one occasion when the wait was closer to 40 minutes.
What felt especially unfair was that I was never given any warning about lateness policies before being abruptly dismissed from the practice after arriving for my appointment. There were no prior conversations, notices, or written warnings in their appointment communications. Being refused treatment and permanently dropped as a patient on the spot over being 7 minutes late was disproportionately harsh and humiliating. A basic courtesy conversation or warning beforehand would have made the situation feel far less unnecessarily severe.
Overall, I found the practice disrespectful of personal boundaries and needlessly punishing toward me as a longtime patient. read more
