If I could give zero stars, I would…read more My experience with Delores was extremely disappointing. Ironically, when I first became a client, she was very friendly, attentive, and responsive. However, once I informed her that I would no longer be using her services, her attitude toward me changed noticeably. Communications became more dismissive, and interactions that were once professional became increasingly unpleasant. When I questioned accounting discrepancies and requested clarification regarding owner statements and financial records, I was told it was "simple math" rather than being provided a clear explanation. As a property owner, I expect transparency and professionalism, not to be talked down to for asking reasonable questions about my own finances and property. I also experienced issues regarding property inspections and move-out conditions. During a walk-through, trash had been left behind by a tenant. I was later informed that no trash was present, despite surveillance footage showing otherwise. Incidents like this made it difficult for me to trust the information being provided. What concerned me most was the lack of accountability and professionalism when legitimate concerns were raised. Instead of addressing issues directly, I often received dismissive responses and explanations that conflicted with the facts available to me. I hired a property management company to protect my investment and provide peace of mind. Instead, I found myself spending time verifying information, following up on concerns, and seeking answers that should have been readily available. Based on my experience, I would not recommend this company to other property owners seeking transparency, professionalism, and respectful communication.

No actual web site. No venue to communicate. Complaints to residences represented go unanswered…read more Residence properties are not maintained nor regarded as assimilated to neighborhoods. Specifically, 8209 north way sw. Woman residence screams vulgarities at her "children" with very loud voice and constant tirade. Very loud, vulgar and unabated. Property mgr. does nothing. Don't believe positive reviews, they are manipulated and false. I live next to 3 5-Star properties and all are dilapidated and residents are un-vetted to live in a residential community; extremely loud vocally at all hours, properties un-cared for, no respect for neighbors, no dignity for property and despite continued complaints, 5 Star maintains ignorance. Do not do business with this company!

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

Been living in a property managed by them for 4 years and they have been great overall. Very quick…read moreto address any work orders for repairs. Respectful and friendly. Would recommend.

Professional, knowledgeable, honest property management company. The property managers have years…read moreof experience and the credentials that go with it. The maintenance manager has many years of experience and can actually fix indoor, outdoor, appliances, etc. He doesn't have to go out to a property multiple times to fix things. The staff is responsive to everyone--tenant, owner, vendor, potential tenants and owners. I have had dealings with property management companies that are the complete opposite. I'm surprised those companies are still in business. Dishonest, non responsive, overcharging owners, illegal practices, in lawsuits because many of their staff are not qualified for their positions and do not know the rules and regulations. They send out multiple maintenance techs to a property to fix something and they did not fix it--but the company still charges the owner? Of course a few people will do a review to complain about Parkwood but there are many many happy and satisfied tenants and owners. Way more than a couple disgruntled tenants who most likely didn't read their lease where everything they need to know is written in black and white and signed by them. Parkwood is the BEST choice. 5 stars. 10 out of 10.

First off, if I could give ZERO stars, I would. This company, (Jason, Derek) are HORRIBLE at…read morecommunication. As in, there is NONE. They don't return your phone calls OR emails. And if they do, it's days later when they promise you an hour or two. They are LAZY LAZY LAZY. Here's our story: My boyfriend has a house that he has rented out using TPM for 2 years. The first year lease we had ended prematurely, but no extra funds were collected. In fact, the yard was left COMPLETELY TRASHED, complete with the fire-pit being dismantled and thrown across the yard....but was the deposit withheld like we requested? Nope. And was there items and garbage left inside the house after move out? Yep. Tenant charged for that? Nope. Our PRIVATE number was also given to the tenant, who harassed us about motorcycles being driven in the neighborhood and noise complaints. WHAT?!! Why were we EVER contacted? Isn't that the property managements' job?! Also, our house was never marketed correctly. It was on ONE WEBSITE. It was also extremely UNDER valued, because we listened to them when they told us that we wouldn't get for rent what we were paying in a mortgage. Turns out every house renting in the cul de sac was renting for more than ours! Our leasing agent was just too lazy to market, so he under valued for a quick sale! And another thing, these agents (Jason!!!) promise everything and deliver nothing! I just called to see where the deposits were (which accounts) for the withheld security deposit from the torn up back yard, and he had no clue! He actually thought the previous lease had left AFTER their lease was up. WHAT?!! He also said he "doesn't remember" if he ever did a walk through. Again, WHAT?!! That is part of the lease agreement and WA landlord/tenant law! If you ever deal with Andrew, I sympathize. His voice mail box is always full, so you can never actually leave a message. If you leave messages with the receptionist, you will never (i'm not kidding, i have still yet to hear his voice) get a call back. His OWN receptionist apologized to me and said she can never get ahold of him either, and that "sometimes" texting him works (it doesn't). How are you never in the office, and your own employees don't know how to reach you either?!!! Last but not least, when rent was 9 days late by the current tenant, WE had to contact THEM to figure out why it was a no-show. His response? "Well, it was a holiday weekend, and it was their first couple months on lease, We wanted to give them some lee-way." I'm sorry...WHAT?!! Unacceptable. I demanded they immediately slap a pay or vacate notice on the door and collect rent immediately. Why was I doing THEIR JOB?!! It made us late on our mortgage because of their blatantly lazy and inadequate attitude. Bottom line...What kind of a business runs like this?!! We have had enough. These people just take your money and you end up doing the work yourself. Go with Windermere Property South (Kira) and save yourself the heartache. **update. It's been 5.5 weeks of us emailing & calling to schedule a face to face meeting to discuss ending our services...with ZERO response to our request. Who ARE these people?!!! **1/24/15 update: had TPMC served. In process of suing for damages. Our lawyer said they were hard to track down, as they have moved and changed number multiple times. So shady. Update: 3/2016: anyone else find it suspicious that there are 5-10 reviews from exactly 3 months ago (TO THE DAY) with raving reviews of this company? BUYER BEWARE!!!! You can't fake a failing BBB review!

I was an owner of a property in University Place and used Tacoma PMC services for about 3 years…read more Deric was my primary contact and although he was sometimes hard to get a hold of at times, he would always return my calls. The key here is to not contact the main phone/email, but instead get a direct phone number and get in touch that way. Deric was very good about getting new tenants when we had turnover. They do their due diligence and keep owners completely in the loop when finding/vetting new tenants. Pros: They contract with home maintenance companies to get services at cost. They will go out of their way to assist in appliance purchase. Being an out-of-state owner, this was hugely important. Diligent work to always have a tenant in the house. I never had a lapse in vacancy. Lower cost (9%/month + 1/2 of first month per year) in comparison to other companies (10%/month + 1/2 of first month per year) from what I saw. Cons: Very difficult to get in touch with, clearly. However, keep in mind that their property managers are working almost 100% from the road in some capacity. June/July is their busy season because everyone wants to move during these months. Didn't always get my owner statement for the month and needed to request. They were transitioning at the time, so somewhat understandable, but it could've been a more seamless transition. Other reviews stated that they changed offices and were not able to be found, but I never had that issue. Their website clearly stated their current office location. If I had a rental in Tacoma again, I would definitely use Deric's services again.

We've both bought and sold a house with MVP. Excellent service, communication, and knowledge. If…read moreyou need a realtor, go here.

MVP Realty has been the property manager for our Tumwater rental house for 5 years. We have been…read morevery happy with their service! The vendors recommended and used have been professional, efficient and reasonably priced. Matthew and company update us regarding any issues and he just checks in with us to see how he can help. We interviewed two property managers, and are very happy with our choice! We highly recommend MVP.

I would not recommend working with Darcie. We trusted her to properly vet tenants for my parents'…read morerental property, but the experience has been extremely disappointing. The tenants disclosed that they were smokers and stated they would only smoke outside. However, this should have been a significant concern and was either overlooked or not taken seriously during the screening process. After issues arose and we reached out for assistance, there was little to no accountability or support. Since moving in, the tenants have openly bragged about having been in prison and have exhibited behavior that has made us feel uncomfortable and concerned about their stability. While everyone's past is their own, these developments have raised serious questions about how thoroughly the screening process was conducted. A realtor's job is to help protect their clients by carefully vetting prospective tenants and identifying potential risks. In our experience, that did not happen. We are now dealing with the consequences of what appears to have been a lack of due diligence and poor judgment. Unfortunately, this has been a costly and stressful experience for our family.

Today I inquired regarding a property that was listed for rent. I asked one simple question…read more Would it be possible to tour the property prior to putting in an application? Within an hour I received a form email regarding the property having an application pending. Ok, but I am now curious regarding other properties. I have questions, and since the email was clearly form, I call. Stacey immediately assumed what my question was. Inaccurately. And would not let me get a word in edgewise. I tried this twice. Never got to ask the questions, and I can not imagine how impossible this company would be if they were managing a property that I cared about. Can you imagine renting from someone like that? Not me. We will not suggesting this company to anyone for management of property nor rentals, and will be avoiding any dealings with the same in the future.

If I could rate this company zero stars I would. This whole company operates like "Class A…read moreSCAMMERS". Former Employees not receiving compensation, Vendors and Contractors constantly being stuck with outstanding bills and fees.. meanwhile blaming THEIR lack of paying on THEIR bad business practices and lack of professionalism. As a person who has unfortunately done business and worked with this scamming company.. we will be placing liens on their properties and perusing these matters legally. Do yourself a favor and DO NOT RENT, WORK WITH, USE THE A PROPERTY MANAGERS or PATRONIZE this Scamming Lying Company.

Safe Harbor Property Management Company went above and beyond expectations…read more We moved out of country for 3 years and used them to manage our property while we were gone. Because of their strict screening process we had fantastic renters that paid on time every month and took excellent care of our property. Their team also took care of any and all maintenance problems quickly and sufficiently. Thank you to everyone at Safe Harbor.

Nothing gets fixed correctly, owner too cheap. And no background checks for safety. Yells at…read morerenters, scams more money from renters.