Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

This was my first experience getting a rental on my own, and I honestly couldn't have asked for a…read morebetter experience. The company made the entire process so easy and straightforward, which made a big difference as a first-time renter on my own. Since I wasn't able to be there in person, Aaron was absolutely amazing to work with remotely. He went above and beyond to help me find multiple listings that fit my budget, wants, and needs, and he even toured properties with me live over Zoom. He was always friendly, responsive, and genuinely looking out for me throughout the entire process. Even with my tight turnaround time, Aaron helped me find a great place in a timely manner and made sure I felt supported every step of the way. I'm incredibly grateful for all his help and would highly recommend working with him and his crew!

Seattle Rental Group was great in connecting me with fantastic agents who helped me find a great…read moreapartment in Seattle. I was relocating from New Mexico, and they made the entire search so easy. Bree sent over a curated list of apartments that matched my price range and my amenity and feature requirements. She also provided information about each neighborhood, which was incredibly helpful since I was moving from out of state. The day I arrived in my new city, our other agent, Kristi, picked us up and gave us a six-hour tour of the places we had selected. Additionally, she was an advocate for us throughout the process. She asked the tough questions of the leasing agents on our behalf to help ensure we got the apartment we wanted. She asked questions we hadn't even thought of, so it truly felt like she was on our side rather than pressuring us to choose a place. She was amazing. Even before I signed my lease, I had additional questions, and Kristi was there to answer those as well. Both Bree and Kristi were fantastic. They even handled turning down the apartments we decided not to select, which was one less thing for us to worry about during a major move. Great service all around! They made relocating to Seattle and finding an apartment so much easier.

I highly recommend Ziprent as a good deal for owners who want the legal backing of a legal lease…read moreand tenant screening. The pictures they took of the house were great and the price was much fairer than local companies. I don't use their monthly management feature right now, just their rent collection ( for only $25/month!) but if I were unable to perform maintenance I would. They always answer their phones and emails right away. I've been burned before by "nice" people who end up being very irresponsible tenants who wouldn't pay rent or who break their leases (by bringing animals, hoarding). Advertising with a property management company keeps people away who don't qualify and have bad tenant histories. Worth the very fair price to be protected.

As a landlord, I found ziprent extremely efficient and professional. Here is why you should…read moreconsider them: - They listen to potential tenant's concerns and provide anonymized feedback to you - 99% of the time they will pickup the phone and talk to you - They respond to emails fast and really consider what you are asking for - **Most important ** they don't charge random add-on fees to the service. Example, if something breaks and they hire a contractor to fix your property, they don't charge 12% fee like most do. In other words if you spend $1000 in repairs, most companies will charge you an extra $120 for the convenience. - Flat $125 monthly fee and no %

If I could give zero stars, I would…read more My experience with Delores was extremely disappointing. Ironically, when I first became a client, she was very friendly, attentive, and responsive. However, once I informed her that I would no longer be using her services, her attitude toward me changed noticeably. Communications became more dismissive, and interactions that were once professional became increasingly unpleasant. When I questioned accounting discrepancies and requested clarification regarding owner statements and financial records, I was told it was "simple math" rather than being provided a clear explanation. As a property owner, I expect transparency and professionalism, not to be talked down to for asking reasonable questions about my own finances and property. I also experienced issues regarding property inspections and move-out conditions. During a walk-through, trash had been left behind by a tenant. I was later informed that no trash was present, despite surveillance footage showing otherwise. Incidents like this made it difficult for me to trust the information being provided. What concerned me most was the lack of accountability and professionalism when legitimate concerns were raised. Instead of addressing issues directly, I often received dismissive responses and explanations that conflicted with the facts available to me. I hired a property management company to protect my investment and provide peace of mind. Instead, I found myself spending time verifying information, following up on concerns, and seeking answers that should have been readily available. Based on my experience, I would not recommend this company to other property owners seeking transparency, professionalism, and respectful communication.

No actual web site. No venue to communicate. Complaints to residences represented go unanswered…read more Residence properties are not maintained nor regarded as assimilated to neighborhoods. Specifically, 8209 north way sw. Woman residence screams vulgarities at her "children" with very loud voice and constant tirade. Very loud, vulgar and unabated. Property mgr. does nothing. Don't believe positive reviews, they are manipulated and false. I live next to 3 5-Star properties and all are dilapidated and residents are un-vetted to live in a residential community; extremely loud vocally at all hours, properties un-cared for, no respect for neighbors, no dignity for property and despite continued complaints, 5 Star maintains ignorance. Do not do business with this company!

Communication is truly awful. They will make mistakes with the rental amounts, then correct them…read moreand acknowledge the mistake was on their end, and promise you are not on the hook for the difference......THEN charge that amount plus interest and late fees. Quiana does NOT answer. She will have Tia take the call, and it's as if any communication with Tia never happened. STAY AWAY!

Unresponsive! For weeks, if at all. Don't be fooled by the Google reviews. 4 are fake from internal…read moreemployees and owners. The rest are for the maintenance man asking for them. J**h is NOT part of the property management team. He is maintenance from "theory real estate and construction". Phony is the key word! Fake reviews by owners and employees to mask the real truth. This company is a joke!

Jana Ross with Better Properties DuPont made buying our first home a fun, no sweat experience! She…read morewent above and beyond in making sure we were well informed each step of the way. She advocated for us in getting what we wanted in our first home and we knew she had our best interest in mind! Seriously an amazing home buying experience!

Jana Ross earned her five stars from me and my family. She understands the difficulties in moving…read moreand purchasing homes that many in the military face, and she was willing to do the extra work to ensure we were well taken care of throughout the process. She took videos of the house we purchased since we were unable to travel to Washington, she attended all appointments and inspections, she provided sound advice throughout the negotiating process, she went out of her way and continued to help us out--even after we had purchased the home--until we were able to move into the house. She's a hard worker, responsive, knows the area (I know cause I know the area too), and I would recommend her to a friend!

Been living in a property managed by them for 4 years and they have been great overall. Very quick…read moreto address any work orders for repairs. Respectful and friendly. Would recommend.

Professional, knowledgeable, honest property management company. The property managers have years…read moreof experience and the credentials that go with it. The maintenance manager has many years of experience and can actually fix indoor, outdoor, appliances, etc. He doesn't have to go out to a property multiple times to fix things. The staff is responsive to everyone--tenant, owner, vendor, potential tenants and owners. I have had dealings with property management companies that are the complete opposite. I'm surprised those companies are still in business. Dishonest, non responsive, overcharging owners, illegal practices, in lawsuits because many of their staff are not qualified for their positions and do not know the rules and regulations. They send out multiple maintenance techs to a property to fix something and they did not fix it--but the company still charges the owner? Of course a few people will do a review to complain about Parkwood but there are many many happy and satisfied tenants and owners. Way more than a couple disgruntled tenants who most likely didn't read their lease where everything they need to know is written in black and white and signed by them. Parkwood is the BEST choice. 5 stars. 10 out of 10.

I never thought I would have to take someone to court, but that's the process I'm in right now. RCW…read more59.18.280 states that the landlord has 21 days from the time the rental agreement ends and the tenant vacates the unit to postmark the return of the deposit or a written statement detailing why portions of the deposit were withheld. If the letter or bill gives estimates of repair costs, but not actual repair costs, your landlord failed to notify you correctly under the law even if your landlord gave you those estimates within 21 days. The court case that says estimates are not good enough is Goodeill v. Madison Real Estate, 191 Wash.App. 88 (2015). So I'm entitled to my entire security deposit and I have yet to receive it. What's worse is that when sharing the law and case information to NRB, the response I got was "This is how we've always done it." Way to tell me that you've been breaking the law for a LONG time. So as a result, all of my friends who are moving to tacoma, I steer them far away from NRB. so why two stars instead of one? Well, while we were there, things seemed fine. They were generally very responsive when we needed them to be, although I wasn't a fan of the occasional need to have inspections done. That was weird and the first time I've encountered it as a renter since college.

Randy, I will take pause to respond to your response and…read morewill be happy to provide proof and photos refuting it. I will not allow a business to take advantage of absentee owners and will provide proof of your reckless management. If there is someone reading this review please please by all means feel free to contact me and I will provide you examples of his lack of representation owners. My email is skte94@gmail.com . I will remove my email after I have had the time to respond as I work full time plus . As for my kind neighbor ... He has been my neighbor for over 18 years and is the kindest human on the planet . Has always been there to lend a helping hand to my tenants and I believe wholeheartedly that you were only offended because I wouldn't use your under qualified and over charging contractors. There is another owner on Yelp that wrote a review regarding the pet deposit and I notified the same and had this to say to Preston Your review of the pet deposit with NRB is spot on! I negotiated the pet fee before I allowed NRB to rent w dogs it doesn't make any sense THAT they be allowed to keep any deposit of ours as they do not take any of the liability on our home we do ! It's just another shady way NRB DOES BUSINESS