un gran equipo de ventas, te tratan como familia, buscan ayudarte en todo lo que pueden…read more.. A great sales team, they treat you like a family, they are looking to help you in everything they can...

Re: Victor and Kelvin. Excellent customer service! I would like to take a few minutes out of my…read moreday to share my experience regarding how well managed the office is, how professional and considerate they are. It's not always easy to find a comfortable insurance agency however; Kevin Ha's office is not only in an easy location, the office is nicely organized and very professional. I've seen some places run out of a creepy basement. This is a truly professional and comfortable, well kept office that stands out from the rest. I'm glad I visited and I'm happy to take a minute out of my day to help others save time if they are looking for a professional agency with courteous staff and reasonable quotes. Thank you again Kelvin and Victor.

Yesterday I spoke with Caritza, she reached out to me after I had submitted a request for a car…read moreinsurance quote. She was very professional and was able to answer all my questions and educate me at the same time. I am very happy that I answered her call, as she was able to help switch over my car insurance and also helped me obtain rental insurance which ended up saving my a good amount of money compared to what I was paying for with another insurance company just for my car insurance.

First, remember: people who are happy about a service have better things to do than write a review…read moreonline! Because their problem was solved and they moved on, right? Remember that most people here complaining need a place to share their stories. I understand some users might have different problems and needs than me (hence so many negative reviews), but my experience with them has been nothing but a dream! I wish I could remember the name of the customer service staff who talked to me because they definitely need praise! I was involved in a car accident where an uninsured driver was at fault, and they were able to answer all my questions. The two ladies who talked to me on the phone were so clear and patient. I'm a total dummy about insurance and legalities and its jargons, but they made my life so much easier! In a few hours, I had an appointment with an excellent damage evaluator (which was also a great body shop), and I was put in touch with a rental company. Everything has been a smooth ride. I'm so sorry this wasn't the same experience for everyone. But I beg you to consider Geico as an insurer, they were SO great to me!!

I have been an Allstate Client for my auto and homeowner's insurance for more than 30 years. Since…read moreI drive very little and my rates were high for a car that sits in the garage most of the time. I reached out to Victor Jones and his staff and received a quote for my auto and home that made me very happy for the same coverage. Working with Detra at the office could not have been a better experience. Very professional, polite and definitely knew her job. I am so happy to have reached out to Victor and his staff. I should have done it sooner. Thanks for an awesome experience. It never hurts to try new things. So very happy to say I am a State Farm Client.

Victor Jones and his team are the best insurance company that I've worked with in quite some time…read more It has been my experience that they go above and beyond with all their clients. As a part of my renter's insurance, when there was a fire in my building, his team worked to start the claim for me while I tended to things at my apartment, making sure that I was all set up with a place to stay for the evening. It is not just about the money; this team genuinely cares about their clients and are heavily invested in giving back to the community. Thank you to the Victor Jones State Farm Team!

Howard's office staff is superb! Howard was very reachable and I found my visits to his office…read morewere exciting. He takes care of my home owner's insurance, auto insurance and life insurance policies! You don't be disappointed. I even recommended to my brother that he uses his renter's insurance. Howard will take care of you. Best insurance agent in Maryland without a doubt!

I was a long time client. They lied about coverage and ignored me when I needed them most. AVOID AT…read moreALL COST!!!!

I have been working with Helen for a while - she is absolutely fantastic, extremely prompt and…read moretakes care of your needs. The support i have received from her has been outstanding. Her professionalism and promptness make her an invaluable partner in my insurance needs. Thank you Helen!

I just move to State farm from All states. Helen helped me to move with better deal in home…read moreinsurance and car insurance too. So I saved money over $300 in both home and car together. Thank you so much for a time to Looking for same deal what I had before but same price!

Unbelievably awful experience with Ina Mata and team here trying to set up auto insurance after…read morebeing a State Farm customer for over 10 years. It started with her charging my credit card without my consent and when I brought this up, she did not see a problem with this. This was followed by finding out my birthdate and SSN were incorrectly entered, resulting in hours on the phone with State Farm headquarters to correct the issue and change agents. Do yourself a favor and avoid this office. There are plenty of other options.

Such a great service. Allan has been helping all my friends from the Brazilian community . Thank…read moreyou so much .

I've been a customer of Carol Brunetto's agency since I moved to Maryland in 1996, first just for…read moremy cars and later for my home. Their response time is excellent! They know the names of my family, little details that might effect my policy - they care about us as a customer. I didn't think I'd find that level of service when I left Wisconsin but nearly 28 years later, it's still there. I'm glad I found them. B Herman Gaithersburg, MD

I've been with State Farm awhile now. The staff is very friendly and helpful. I'm satisfied with my…read morepolicy and monthly premium. I'm not searching around anymore anywhere else I'm staying with them.

Worst financial company I have ever had to work with. I have tried to do a 401k rollover not once,…read morenot twice, but three times. Still no gas. I was worried about this being done incorrectly in the first place, then everyone treated me like I was paranoid and every fear I had has easily been surpassed at this point. I could not imagine it being this difficult. I set up a three-way call with the other company to make sure this was handled correctly the first time and you still managed to mess it up. You sent my 401k to me instead of the other company. They must have had no idea what the other company's address was, but did not think to tell me that the first time or ASK for some incomprehensible reason and just sent it to the address on file they had for me. I had just moved, so of course, they sent my check to an address I no longer live at. What if someone had cashed it before I noticed this was not done correctly? Do not trust this company with your money. I did not think about it for a month, because who expects after having set up a three-way call between all needed parties that this would not be done correctly. So, I had to call back a second time to issue a replacement check. I immediately asked to speak to a manager, because I had no faith in the random person on the phone. The guy I got on the phone was nice and talked me down and assured me I did not have to worry about being charged taxes until the check was cashed. However, yet again we ran into problems. This time I did request he send it to my new updated address, because I didn't trust them to send it to the other company at this point. I did receive the check and thought finally I was home free, but wait....there's more! The check was apparently addressed to me and not to the company - I didn't know at this point, because what is the point of opening an envelope you are resending elsewhere? So, I unwittingly sent this check to the new company to find out it was addressed to me and not the company, so they could not cash it. Now, we're on try #3...I get the address for the new company and have them send the check again this time with specific instructions to address it to the new company and not my name. I just found out after sending a check in email to the other company, they still have not received the check. I called for assistance with this 21 days ago, so that gave them plenty of time for their 1-3 business day window and mailing times. So, I know its messed up again and I'm now sitting on the phone wasting yet another hour of my time waiting on hold to hopefully fix this issue. This is my first time trying to do a rollover. I've explained this multiple times. REAL customer service asks questions to make sure they are doing things right. Basic questions like - where/to whom should the check be mailed? Basic questions like - who should the check be made out to? I understand if it gets messed up once (especially if someone doesn't bother to tell you you're new to the process), but THREE times! Stay away! The customer service is friendly in demeanor, but not invested in doing things right or listening to or anticipating needs at ALL. I need someone competent to speak to, an actual human being on the line without waiting hours on hold. I shouldn't have to ask for a manager and go to social media for any hope of resolving this. It's been MONTHS... Word of advice - if they are managing your 401k and you're new to rollovers - just have them send the check to you at a valid address, open the check to make sure its there (who knows at this point) and filled out correctly. If its made out in your name, just cash it into a 401k account with another company like Fidelity. My mother has worked with them for years and NEVER run into anything like this. The one star is for friendliness of demeanor only.