I have been coming to the office for 10 years. Up until the last 3 I have been extremely happy…read more However they have really started going down hill. They have brought in several new Drs that have poor bedside manor and frankly don't listen. They are more worried about performing routine care that requires no effort on their part. My daughters now hate coming here and we are moving Drs. Actually sad that this has happened but I'm out of the patience to try anymore.

I have had nothing but love for East Petersburg Family Medicine as you can see from my earlier…read morereview. However since they were taken over by Penn Medicine there has been changes that I'm not so enamored with. One of the practice's best assets is their employees and customer service. I loved that my phone call was always answered live and the clerical staff were always so helpful. Calls were returned promptly and all my insurance/billing inquiries addressed immediately. Since Penn's arrival they no longer answer with a live operator. Instead, as with most other doctor's offices you are greeted by a long menu and extended wait times to make an appointment. In other words they did away with the one feature - a live operator - that set them apart from the others and this saddens me. They also have a new check in kiosk instead of being greeted by and checked in with a human. While I don't necessarily dislike this feature the practice does have a large clientele of older patients who I have seen struggle with this. If given the option my bet would be that anyone over 60 would prefer to check in with a live person. I hope they decide to make this feature optional and not mandatory as they push now. My third gripe has been the referral department. I don't know if there have been personnel changes or if my new insurance is just very complicated for them but have been having issues getting things addressed for months now. In many ways I feel as if I am doing her job. I have even reached out to my insurance company myself (a task in itself) and gotten detailed written responses on the responsibility of my PCP and cut/paste to the referral girl only for her to continue to do her own thing. While I like that our correspondence is documented when I reach out to her on the Epic/MyLGH health app, it does take her a few days to respond. With that said I am still actively trying to resolve an issue, and hope that this issue and future ones are handled the proper manner. Despite these changes I love my doctors; Elizabeth Sigmund and Dr Elkz being my personal favorites and the nursing and clerical staff (with the exception of referrals) are wonderful. Overall the front staff work well with the back staff and I haven't witnessed a high turnover in either department. Their hours are convenient, as is there location and I highly recommend anyplace that uses the Epic system to correspond and share information and test results between doctors. They still get my recommendation.

That office will send you to your death LGH kills more people then they save with doctors that…read moredon't care how you our treated I live next door we our lucky we now have Penn State Medical Center and UPMC in the same town I use UPMC they have go doctors and fast service they our not a Spanish doctors office like LGH Hospital is if your white person tuff at LGH

Fantastic place! The doctors and nurses are up to date with technology and are very nice and…read moreknowledgeable. I wasn't made to feel like cattle through a chute. Very sweet front desk staff.

Regardless.......he was the best medical practitioner I have ever had the pleasure of working…read morewith.