I just had my Jeep at David Jeep for service. Excellent folks in the service department here at David! They are knowledgeable, efficient yet polite, providing timely updates with the right amount of detail. This is my Jeep wrencher now! read more

I have never been so angry and felt so ripped off in my auto experience . And I used to see autos for a living. This place is so slimy and deceptive they even stole and extra $110.00 from me after the sale. STAY AWAY FROM THIS PLACE! I am launching a zone complaint with jeep , reporting to attorney general and BBB. Do NOT make them your dealer ! I also read a review about a Capital one scam they pull , it's true they did it to me also , for more information see my Facebook review read more

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Nick G. Is a great rep. of David Dodge he took the time to answer my questions and got the deal done. In fact I can say the entire staff were the best. I really liked doing business here and would recommend this dealership to anyone. I even had the opportunity to meet Dave what a nice gentleman I am so glad to talk to him and meet him. read more

Very disappointed in the service provided which included an angry shuttle driver and lack of diagnosis for our vehicle. I can't even understand the logic given when they had our Ram truck for 4 days, were unable to diagnose the issue even though it exhibited the issue when we brought it to them. We were still charged a diagnostic fee despite there was no answer and we had to pay the shuttle privately for a 2 mile drive. So sad since this dealership has great reviews and I know many who have suggested them. I had to give at least 1 star, but honestly, no stars. Many phone calls but in the end, a total failure. read more

Great service........ timely...... and always fixed right the first time....super friendly staff

Update: The service team that I have dealt with in the building is absolutely lovely and extremely helpful and kind

Ok this is my 2nd time buying from here . First time was a grand Cherokee and I loved it . Went back on Mother's Day weekend, traded that in and got my first jeep wrangler. I used the same sales guy Bob from the first time. He's knowledgeable and makes you feel like you're part of the family . Bob has been there for numerous years. I took the jeep home and over the course of the next few days I notice some leaking from the roof . I called and they had me bring it in , gave me a loaner and off I went . I'm sorry some people had bad experiences but I think that's everywhere you go and it depends on the circumstances . I'm confident that I will keep returning here ! read more

David Dodge Chrysler Jeep - Car Dealers Near Me - Glen Mills, Pennsylvania

The purchased my 2018 Dodge Ram Pick up from David Dodge. I love the truck. Kyle my sales person was great. He explained ever thing about the truck to me. The problem is I was already approved for a car loan, and I wanted to use Capitol One. I gave Kyle the paperwork from the bank. It had my interest rate and my monthly payment, and my approval number. I mention to him multi times that I was al ready approved. What do they do , but run my info from multi banks. I never filled out a credit application . So far I received 3 letters from 3 different banks. Love the truck, not happy with David Dodge read more

Be Careful!!! Bought the Jeep we lease. We looked other options and decided we would buy out the Jeep Cherokee, worked out the interest rate and 5 year loan with our sales person Jon. Set appointment on Monday night to buy the Jeep everything was set price, interest rate and length of loan. This took 3 hours, paper work was wrong, interest rate and length of loan...extra year and $33.00 more a month. Salesman went back to Jeff Rubin it was wrong again said he fat thumbed and apologize. I would not trust anyone there! Bewar! read more

I expected more from you David. My mother went in to get her car checked because the fuel gauge was telling us the tank was empty. There was literally gas spraying out of the car tank like I don't think the tank was empty! and they said that she was the problem for putting the gas in wrong! Like seriously! She has been filling gas tanks for years with no problems. Now they want her to take a picture of this happening. Don't call my mom an idiot when your service is the one serving moron. read more

We had used David's for oil changes and new tires for nearly two years and had average experiences. Our most recent visit changed this. Our car had been in good running condition, but less than 24 hours after our oil change, the check engine light kept coming on. We read our manual and had hoped it would go away. It didn't. We eventually took it back in on a Tuesday morning. It was a routine drop off and they asked if I would stay and wait. I chose not to, but after they were willing to ask me this question I was hopeful it wouldn't be a long visit. It was long though and with no communication. Tuesday ended and we hadn't heard anything. My husband had to call. They hadn't looked at it. Wednesday came and was nearly gone when my husband had to once again call to find out what was going on. $1,000 + we found the repairs would be! Red flags !! No communication and even more importantly how did our car go from no problems to having over a thousand dollar issue after being in their hands (remember the oil change visit I wrote about). We were both pretty upset and ready to give up on them if they didn't step up. Would they apologize for the lack of communication? Would they explain what was taking so long or why they didn't give us a heads up it would be such a long wait? Perhaps explain why the check engine light came on after it was in their hands and then tell us we would have to pay the $1,000 + ? I finally called to get answers from the service manager. I was done with the guy who was our contact for this visit. I was told the manager was in a meeting, so I asked if he was in with a customer. He wasn't with a customer, but someone internally. I then asked to talk to him. I was demanding at this point because we had been patient for too long, without answers. After getting the run around I finally got the chance to talk to the manager. The manager was friendly and gave me hope that I would have answers, and wheels! We had family to pick up at the airport that Thursday and had to have a car! He told us on Wednesday that we could come in and borrow a car. My husband did just that Thursday morning. There were four people waiting for a car and two available. Even though the people working the counter weren't expecting my husband (not sure why) he thankfully got a car. Our car was finished that day. We paid the thousand dollar bill. In the end we never did get any explanation or an apology. It's not the fall that we remember, it's the rise after the fall you remember. David's didn't rise up and therefore how can we move forward when trust is broken? All they needed to do to save our business and an ugly rating was to communicate. It's really that simple. read more

I had probably one of the best car shopping experiences that I've ever had here at David Chrysler Dodge Jeep. Brian Francis is a phenomenal salesperson to start. The internet manager Alyssa was also very attentive and professional. David may be the face out front, but I thank him for having an amazing staff. From the front door throughout the dealership, my fiancé and I were greeted by multiple people, and treated with the utmost respect. I definitely recommend buying at David Autos! read more

I was in contact with Dave's Auto yesterday to purchase a truck and was told it was available. Since I live out of state I was informed that they would Facetime me this morning to view the truck. At 9:30 this morning I was told the truck just (magically) sold. No explanation or apology but they would be happy to help me find a different vehicle. The Old Bait and Switch is alive and well at Dave's. read more

This is the first time I have owned a Jeep, or service my Wrangler at any Jeep Store. I choose to use David Dodge because after viewing the local Dodge dealers websites, this particular auto store's website was complete month in and month out. I even was able to use the 15% discount in the parts department found on Yelp when I checked in. This morning, at 7:45am, I arrived to the service department and David, the service writer, was the first person to say hello to me. I informed him of my issues and he stated to me that he would handle it promptly. I sat in their amazing waiting area with free Wi-Fi and coffee. The store was super clean and everyone was so nice. I said to myself, I might just come back just so I can feel good again. In parts, Jim offered me some information I did not know about the Wranglers since I purchase the car used from a Lexus store. I purchased a tool kit that allows me to take the top off any time I wanted. The price for it is $25.00.. Also, Jason, one the managers, help me use the Wi-Fi that is only available for the staff, since the customer service Wi-Fi was down. He didn't hesitate to help me at all, which allowed me to get some work done as I waited. All in all, it was a tremendous experience to have my car serviced here. If then though I live 25 minutes away from this store, I will always come here to service my Jeep since I know I will be treated fairly. Thank you David Doge for such good work. read more

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My daughter recently tried to get another car, turned in her lease at David dodge and basically they just wanted more money and shafted her with the figures. David dodge is a corrupt dealership! read more

Service not that great. I have two jeeps there In two day with appointments Each vehicle over 4 hours of waiting outside Yesterday dropped of for 2 pm appointment and was early- not completed until 653pm - on top of that the oil indicator not reset, car not wiped down inside, volume was on full blast. Several times I went to get my car ans it wasn't done and at outside waiting forever. Today drop one off for a 1 pm appointment and it's now 4:56pm and it's still not done. Not to mention they told us we should have received a wheel lock key when we purchased this last year and never got one ans they want to charge us for a wheel lock key we never received! We leased 1 vehicle and purchased 3 from this dealership. Service is on a rapid decline- time for some changes. And during this mandatory mask time most of your staff has masks not covering their noses or under their chin. People in waiting rooms not wearing them and sales staff had masks under their chins. Hence why I sat outside as I didn't feel safe sitting I side for such a long time with people not wearing masks or not wearing them correctly. read more

This is not the place to go if you're looking for a professional operation with reasonably good customer service. I went in to make a service appointment and a customer service rep. asked me for my information so that they could call me and create a work order. I gave her my information and asked whether I was really going to get a call which she replied, yes. I've been waiting for two days and I have to assume that I have to choose a different Dodge dealer to take my car in for service. read more

Aweful service doors say open at 730. Sitting waiting at the door. Knocking on it. 5 people sitting behind the counter at 745 ridiculous

I purchased my car brand new from this dealership and have had nothing but problems since I got it. My car literally cuts off randomly twice on the interstate on me with my kids in the car. The first year I got it it had to be serviced twice the first time they told me it was nothing second time it happened they claim they replaced my fuel pump 6 months later happened AGAIN shut off on me. They put it thru the warranty again and was denied because they lied and said they had already replaced it and they didn't so the warranty company came to check and finally agreed to replace it. Now here I am again shut down on the interstate and the repair shop tells me this part only last 2-3 years and they have had multiple problems with it so now it's being recalled which I wasn't informed. 4 times for the same problem putting me and my children in danger this place is HORRIBLE! STAY FAR AWAY read more

So looking for a new car and. as a General Motors guy, I didn't see anything I like. They had. So I started checking out other options, right? Chrysler, Dodge, Kia, Hyundai, Ford. So pretty much all I did was just check on something online. and to find out anymore information I had to give the computer my name and information. Contact me. Should have known better. But all the dealers do that now and see if you can get away from that. However, David Auto is the most persistent pain in the **** Impolite of the bunch. I told the guy I wasn't interested. Told another guy wasn't interested, The third call as soon as I heard what it was, I said, no, thank you and hung up instantly. You think they'd get the message? Add to that a text every other day text. I responded with no, no. Thank you. Not interested. Got some emails as well. All I can say is these guys have their? little thing. We're gonna be your dealer. You just don't know it yet. Yeah, I've seen a Stalker, and that sure sounds like something from a Stalker. These guys are relentless. On the other hand, I've dealt with some other people who were nice. one place they sold the car that I was looking to get between the time I could get there. They told me at the end of July they'd have more cars and they suggested to that they did have it stopped, and I might be interested in. But that is as far as it went. After I told no thanks. They gave me all the information up front. So I can only say stuff, nice stuff about the ambrosia, out Oxford. David Auto Group comes across as really pushy and aggressive. His awe shucks I'm a nice guy, but it's just that my opinion. is my opinion. read more

When was the last time you had fun at a dealership? Ask for Mike or Brad. They will make buying a car the way it should be. Can't recommend this dealership enough. read more

David Dodge Chrysler Jeep - 2020 JLU - Car Dealers Near Me - Glen Mills, Pennsylvania

BUYER BE WARE!!! I have never dealt with some snakes in all my life of buying cars. My experience started off pretty good, until I ran into some issues pertaining to this new 2021 Dodge Durango that I bought from here! The truck if it was inspected correctly, they would have caught the issue before allowing a buyer to buy the truck and have to take it back. I let them know that the truck's front left fender was crooked, was told to bring it back in to correct it, only to find out that the truck was damaged elsewhere and not what it was brought in for! It gets better from here, I dropped the Durango off and not only did they give me a Pacifica, which wouldn't have been an issue if it didn't SMELL, was DIRTY, covered in ANIMAL HAIR and other people's belongings left in it and let's not forget that the windows were DIRTY as well! Since I was driving, I never got in the back until my kids got in the car and then got out of it, because it was so nasty back there!! Just Gross!! Dropped the truck off on a Monday and they said it would be ready pick-up on Thursday, received a call on Thursday, stating that my truck was ready for pick-up, only to get there and be told that they called the wrong customer to come pick up there vehicle. Yes I was very upset!! I called them to let them know that I wanted to change out the loner for a different vehicle, because the dirty one they gave me just wouldn't do! I wanted to speak to the sales manager, who happened to be a Mr. Chuck Marlin. Not only was this guy rude, but he was VERY dismissive and that was just wrong! ESPECIALLY, since I spent a lot of money and Chuck Marlin was treating me like this???? Well apparently he didn't want to hear what I had to say, because he came over to me looking disinterested, barely listened to what I had to say and although I was upset, I wasn't disrespectful to good Ole' Chuck Marlin. This man had the audacity to say nothing, not a word about this situation, no discount, no words of encouragement and oh yeah, NO APOLOGY whatsoever. He turned around and walked away from me, without a backwards glance, JUST NOTHING FROM CHUCK MARLIN the SALESSNAKE!! Like I didn't even exist and proceeded to call someone over to talk to me, instead of him, when he was just across from me a second ago. SMH!! I have never felt so angry in that moment and I said that I would let the world know about my experience. with CHUCK MARLIN (the sales manager)!! I wouldn't recommend anyone to this dealership, because obviously, CHUCK MARLIN didn't care to care for a customer that just spent thousands of dollars on one of their vehicles!! If I didn't have to rate this, I would have given this crap NO stars, but since I have to, they get 1 dumb star! Signed TERRANCE TURNER, 2021 DURANGO RT OWNER NEVER AGAIN AT THIS DEALERSHIP!!! read more

I purchased a used car there 2 years ago. I had issues with the brakes almost immediately after purchase which resulted in multiple trips to the service department, some of which were because of errors made by the technicians....with the brakes. I brought my car in today for service because of abnormalities with the way the car was shifting. I was initially told it wasn't going to be looked at today (after the car had sat there all day) despite the fact that I had made an appointment over 2 weeks ago. THEN the called back to tell me that they did look at it, and that it was going to cost $800 to repair. After telling it me it was going to be covered by the extended warranty I was talked into purchasing (by the person at the dealership) when I financed the car, the service advisor told me that I was over my mileage. So now I am left with a car that I purchased just 2 years ago that requires a costly repair. Unfortunately, I have lost all trust and faith in this dealership. read more

Do NOT get your vehicle serviced here EVER! Like most franchise dealerships this dealership and service shop runs on malicious and shady practices. As you can confirm with other reviews, other people have had the same or similar issues happen with their cars over the course of them using this dealership. My girlfriend came here to get diagnostics check on her Chrysler Pacifica. They found that a previous repair on some wiring was done incorrectly and a new AGS and AGS connector were required. $1600 job. I have a mechanic I trust and use, so we declined stating that she needed her car and could not have it kept overnight. Days later her car started smoking from under the hood. The coolant tank was EMPTY and a crack was found in the radiator. There was a hole made. Go through the other reviews and you will see that others have had the same thing happen. They damaged her car, and it could have caused irreversible damage, potentially totaling her car, if she had been on the road. Not to mention the amount of danger she would have been in with an overheating car. Multiple reviewers have also stated that they are now regular customers here because whenever one thing is fixed, soon after another thing needs fixing. These people put my girlfriend's life in danger, cost us extra money all because we did not want to have them fix the car. Scumbags. Please find a trusted mechanic no matter what type of vehicle you have. I will be contacting the BBB. If you care about money, business etiquette, your car's well-being, and your safety, DO NOT GO HERE!!!!!! read more

I wish i could give 0 stars. Worst car buying experience. They penny pinch you for every single thing and then they act like they want to help. They take days to make simple repairs claiming that they are backed up and then won't even give a loaner car in the meantime, and leave people stranded. I am extremely dissatisfied, and if you are looking to buy a new car, i would NOT recommend going here. read more

I will never step foot in David dodge. I went in to research different jeeps and left with a lease. I completely get it's their job to sell. I literally sat there for what seemed like hours saying I need to think it thru but they can't leave it at that. They tell you tomorrow the deal will be gone. Even when I came back the next morning none of them cared that i wasn't happy the car is the most uncomfortable thing i ever sat in and now I am stuck with it. Why do they have to push people into something that they totally expressed they were not sure and wanted to think it over. Clearly if they were great at their selling skills they would not have any problem with me thinking it over and coming back. Not to mention I was looking at one suv and ended up with another. Anyone in sales really is heartless read more

Went to look at a used truck, told it was getting minor front bumper damage repairs. I went back a few days later and they "couldn't find it" went back today same year truck, same color, significant front bumper damage was right up front. But that's not the truck....really? You had 2 identical trucks with front bumper damage? So I asked where the truck was and the salesman told me there wasn't one on the website as I showed him the truck on the website on my phone. All BS from this dealer! read more

Update: Just want to put an update on here. My daughter took her 2012 Dodge Avenger to be looked at for a heating issue. She had heat on drivers side but not on passengers. DD diagnosed the heater core is bad. Took for a second opinion, cabin air filter was the original. So they wanted to replace a part that was fully functional for $1475. Glad we got a 2nd opinion and was charged $25. DD and the people there are crooked! They have now lost her business too! read more

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Went in for a promotional Gift Card for a test drive in the first week of January but have yet to receive it. Emailed the salesperson a few times without response. Also called the Director of Promotions without response despite leaving a voicemail. Please don't advertise for a promotion if you are not going to honor it. read more

We purchased a Jeep Cherokee at David Dodge and was extremely happy with the salesperson, the attention to detail during the sale and also their service department that we used for this car. The next time we were in the market for a Ram truck we went there and we were never approached by a sales person while we were looking. So, this resulted in us traveling to another Ram dealer where we purchased a Ram truck that same day. While we were then disenchanted by their sales department, we still were liking their service department and used them on multiple occasions. Well, now what....it's been several days since we contacted them as we are in need of service. We got an acknowledgement that the message was received but that's it. What's up? Do we take our vehicle somewhere else? Actually we could be/are ready to purchase a new truck but this makes us question "where to buy" and "where to go for service". read more

Very poor customer service for factory defects on my 2019 Ram Rebel. I may have to drive a long distance to another Dodge dealer to get service. read more

Well let me say first....if I could go lower than 1 star I would but since not had to go with 1 star. Their commercial DOES NOT EVEN COME CLOSE TO "BEING LIKE FAMILY!" I went in just looking at a vehicle and it was not detailed in the engine, large dent in the bumper and was told vehicle was priced as is. Most unpleasant experience ever and their commercial is a CROCK!!! WHAT A JOKE!!! read more

The people who work at David Dodge have no moral compass. Thanks to them I lost my lifetime powertrain warranty because I was never informed of a specific service that had to be performed at a specific time. I was told, "it's not our responsability to tell you that". Yet, I get mail from them all the time reminding me it's time for my oil change. The worst part, I didn't know that I had lost the warranty until I needed major engine and transmission repair, the time I needed it most. Only THEN was I told that I lost it. 4 YEARS AGO! Since then I have spoken to numerous local mechanics about getting this repair work done. I begin to tell them the story of the Jeep dealership who has no moral compass and before I tell them the name they have all said, "David Dodge, huh?" I tell anyone who will listen to go anywhere else but DO NOT go to David Dodge. read more

A horrible experience and long! theyre friendly and will act like they're helping you but nope that was not my case! The service manager really doesn't deal and I felt brushed off and now here I am having to deal with this business due to the problem never being fixed! What they said they fixed, I had to pay for And have fixed myself. read more

We scheduled an appointment to see the one Jeep Grand Cherokee SRT in stock (STOCKC19115VIN1C4RJFDJ9KC629445). Appointment was for June 1, 2019 at 9:30. Drove an hour to get there and were immediately told that the vehicle sold late the night before and was gone. The salesperson didn't even have to look it up. The vehicle is still listed on their website for sale. If it was true that it sold then someone should have called us to cancel. What a waste of out time! Needless to say we won't be going back there again. read more

So, the story begins by the heat wasn't working in my grand Cherokee. You start the car the air would run and then cut off. Took it to this shop David Dodge to have it looked at. They gave us free diagnostic to look into our issue great. When I went to pick up the car they wouldn't give a printout so I could understand which piece and what actually went wrong with my car. They wouldn't even let me see the screen so I could have a better understand of what they were talking about.... Didn't have the money or time to give them my car for 4 days while they ordered in parts to fix the issue right away. They got an attitude because I asked for a printout to better understand what pieces malfunction had then they got mad they couldn't keep the car to fix it. Sorry, I don't have a stash of money and a private chauffeur to wheel me around. Instead of taking to another place to get fixed against better judgement I took it back, because they said they kept all of the diagnostic information in the computer for easy look up and replace. They replaced the initial parts of the car and then some. I got a phone call saying they found my rear turn signal wasn't working (Which wasn't true), and that they had replaced it along with the other car issue and I could pick it up any time.... Okay fair enough, you replaced a bulb, while doing heating and cooling work... why were they even looking into my lights idk. Went to pick up the car and there was an additional charge for the bulb replacement. First off you told me you replaced the bulb you did not ask if I wanted the bulb replaced, and then second off the bulb didn't even need replacing. The bulb that they left sitting in the cup hold still worked was nothing wrong with it.... Morale of my story be careful because they will definitely will try to take advantage of you, that's how I felt after my last experience here. The pictures Iv added are the bulb that they should have replaced and didn't, along with the bulb they said was bad but wasn't and the bulb they partially charged me for after replacing the "Burned out bulb"(That wasn't burned out). read more

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A friend of mine was taken at this dealership because she was a woman. Her Jeep was locked in 4-wheel drive and she had to slowly get it to the dealership. She took it in and they looked at it and got it out of 4-wheel drive and gave the vehicle back to her. Here's the problem, they only got it out of 4-wheel drive and did nothing else. They did not even print up an invoice or service report so that there would be a record of the problem. No parts were ordered to get the problem resolved in the future. So now it happened again and the Jeep is out of warranty. She ened up going to a different dealership because of the problems with the last visit. Now she is being told it will cost about 3 to 4,000 to repair it as it needs a transfer box. Because there is no service records she is screwed. Because of what they did not do, following ethical practices with creating a service record, she is have 500.00 a month payment for a vehicle that is worthless to her. Now with a new baby she does not trust the vehicle and is stuck because this dealership did a substandard service. I would never recommend a place like this because of there poor standards of records for the customer. Be smart and stay away from the David Dealership. read more

What a great experience! I knew what I wanted already and did some internet communication with three dealers. David was the furthest from me but the first to respond and gave the best price off the bat. There was no surprises and the dealer has a good vibe to it. Dave Manning was my sales person. Very laid back, no pressure and very transparent. I have been in the car business for a long time but did not disclose this info because I wanted to judge the honesty of where I bought my next vehicle. I was very pleased from start to finish and will return for service and recommend people to go there. It was a great experience as it should be, not a hassle. Great Job! read more

David Dodge Chrysler Jeep - My new Jeep! - Car Dealers Near Me - Glen Mills, Pennsylvania

Utterly Disgusted. Let me start off by saying, I never used to go to the dealer for service. I only buy cars from dealerships, although one would think that their service department would be experts in the items that they sell... they obviously are not. I have read thru the reviews on here (and I should have done this BEFORE having service performed...but, live and learn...) and noticed that people are raving about the dealership from a SALES point of view... not a SERVICE. ... here is my experience why and how I agree 100% now... My partner and I have had our vehicles serviced from this particular establishment for over 2 years for me... and over 4 for him. Always minor things, oil change, brakes, tires, etc...normal wear/tear items. Service really cant be fouled up much with these (...shudder to think...), but when we took one of our vehicles in because of a busted A/C unit., it became the beginning of the end of our relationship with this place. First of all, they have the vehicle for 3 days to repair a part for $1900+. They were kind enough to give him a loaner car (2015 Chrysler 200... nice car ... oh, remember this! They provided the loaner...). We get the call that it is repaired and return back to collect his vehicle. As we drive home, the A/C is working exactly the same as it did when we brought it in. Of course, at this point, it is after hours and there is no one there to attempt to explain why this is happening. We make the call the next day to explain that repairs were not properly performed, and they ask us to bring it back. This time, they again provide us with another loaner vehicle (2015 Charger...again, nice car...). BOTH TIMES, all we had to do is sign the paperwork that we were taking the loaner car. A few days later, we get a call stating that they needed to order another part... an additional $325+. QUESTION #1 - WHY WASN'T THIS REPAIRED INITIALLY WITH THE $1900 VISIT?? No reply... no explanation. They proceed to order the part they need and install it. Six days later, we get a call that the truck is repaired and we go in to pick it up. "... that will be $325+ plus the cost of the rental of the Charger." Wait...What?? WHAT?!? There was never a mention of a cost for the loaner car?? The first time our vehicle was brought in, we received a car at no cost. QUESTION #2 - WHY ARE YOU NOW CHARGING FOR A LOANER CAR AFTER WE JUST DROPPED OVER $2,200+ FOR SERVICE THAT WAS NEVER CORRECTLY PERFORMED?? The paperwork we signed DID NOT have any daily rates for the usage of the vehicle. "Just return it with the same amount of gas as you took it out with..." That's all that was told to us. Not, "...there is a daily charge for the usage of a loaner vehicle... " ESPECIALLY, SINCE WE WERE NEVER CHARGED FOR THE FIRST LOANER!! Again... no reply, no explanation. So... this dealership has now lost not one... not two... but as many people that i can share this review with to warn them of the service department and their horrible maintenance policies. read more

Good experience purchasing a 2019 ram. Shortly after I found a crack in the driver side fender. The repair was made quickly but with consequences. I noticed a scratch on the wiper arm. It was annoyed about the entire problem is the first place and decided just to leave. Well now the paint started to become grainy looking. After further investigation I found the wiper has been hitting the hood the entire time since the repair. The dealer had me bring it back and the paint shop they sent it to (mikes foreign and domestic auto) wanted to sand and polish the fender and make adjustments to the hood. I was supplied a rental and told one day. So I took the extra insurance for 25 dollars a day. Well 11 days later the fender is repainted once again and the hood was never adjusted. The dealer had the techs try to align it but now the hood off still and the bolt heads are butchered. It was like pulling teeth to get a new wiper arm. I am now having the truck repaired at another shop which Chrysler is paying for. When I asked for the rental insurance fees back for a rental I was stuck paying for way beyond 2 days. They said to talk to the body shop. After a conversation with the director I was told they will see what they can do. Well 3 weeks later still no call. No name dropping but the service advisor was cocky as hell. Looking forward to my lease end! read more

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