terrible when it comes to a refund. we have been waiting 3 months for our pro-rated refund on our…read morepremium. We sold the property back in October '23 and January 31 2024 still have not received the refund check. 3 times now they said it was mailed last Monday. unbelievable unacceptable just wanted to put a beware notice out there.

Amanda has been our agent for about 4 years, and because of her we continue to steadily increase…read moreour business until now virtually all of our policies are with her. She is professional, courteous, knowledgeable, has a real sense of urgency, and is a great relationship-builder who is approachable, always seems available and has a great sense of humor. Thank you, Amanda!

Travis B. was helpful and answered all of my questions. I would recommend this company.read more

My adjuster Adam Feinstein was both professional and courteous in our time of need. He explained…read moreeverything in detail that need to be done and was there to assist if needed. He made this entire ordeal bearable instead of overwhelming.

Very poor customer service. Why as a customer do I have waste my time chasing this agency for a…read moreresponse.

Bad customer service. They never respond to your calls. Very disappointing. I shouldn't have to…read morekeep calling for a response. They don't follow up.

Easy to talk with and she really gets things going smoothly. She really made me understand all the…read morethings going on. I highly recommend her.

The service at this agency is outstanding. Any person who picks up the phone is able and willing to…read morehelp you. They are extremely knowledgeable about what they do. Such a pleasure doing business with them.

I want to say this was such an easy process when it came down to getting Auto Insurance. Jessi…read moreVelasquez was so helpful she was in top of all my questions. Gave me several quotes with different options on the plans. She was honest and made sure I was happy with everything she provided. She followed up when she said she would. Which is great because who wants to chase down someone for answers!!! I hope she receives a exceptional acknowledgement from her manager. She went above and beyond and I really appreciate her service. God Bless you. Joseph Santos

This company has very bad customer service reviews. And their savings is not the great to risk…read morehaving a problems with future claims

I have had this insurance company for a couple years now and just recently had to file a claim for…read morehurricane damage to my home. The claims representative was very helpful and made filing the claim easy. The adjuster that came to our home was very knowledgeable and recommended certain things I can do to my home to stop any further damage from happening(this is my first time filing a claim) Universal has exceeded my expectations and would recommend them to anyone looking for insurance.

We incurred water damage to our home. Today I received excellent assistance from STEVE MONTGOMERY…read more He was patient and really listened to our frustration dealing with the restoration and claims process. STEVE MONTGOMERY.....asset to Universal

Wouldnt even issue a policy because my family filed one claim in the past decade with a different…read moreinsurance company when our previous home flooded. Gross.

I got my new condo insurance through them and they worked pretty quickly as the closing was under…read moretwo weeks from the offer. I wanted to transfer my auto insurance and possibly my umbrella policy to them but I cant seem to get a response from my broker. I'll probably will move the condo insurance out of there when it expires as I cant imagine what would happen if I had to put in a claim if they cant even do a quote on a timely basis.

Very expensive and very poor service. A huge step down from Palantant, the previous brokers that no…read morematter who you contacted, they could answer your account questions. Staff are not trained and keep putting me on hold to answer basic questions. I switched to another company that was cheaper and had better informed staff.

Outstanding Service!…read more I had an amazing experience working with Heberlyn! She handled my insurance incredibly fast and made the entire process smooth and stress-free. Her professionalism, responsiveness, and attention to detail were truly impressive. Heberlyn went above and beyond to make sure everything was taken care of quickly and correctly. It's rare to find someone so efficient, knowledgeable, and genuinely helpful. I highly recommend her to anyone looking for reliable and top-quality service. Thank you again, Heberlyn!

I was in search of Fr44 insurance, I have had it for 2 years and every year the amount kept going…read moreup even though I had no claims or tickets. I started calling around for quotes before my renewal date and eventually contacted Heberlyn with Myer's Insurance. Let me tell you she is amazing! She exceeded my expectations and the policy she got me was hundreds of dollars cheaper than what I was paying with Direct! She is very helpful and knows her stuff when it comes to auto insurance. I will never call another agent besides her. She made my year!

Zachary Kopf has been my insurance agent for the past 3 years since I relocated from New Jersey. He…read morehas made my transition to a new state and new insurance company very seamless. I appreciate that when I call he usually answers the phone or gets backs to me right away. He is professional but treats you like a good friend. Recently, I had an accident and he called me before I had a chance to call him. It was the comforting voice and peace of mind that I needed at that moment. So Yes 5 Stars for a company and an agent that any one would be fortunate to have.

From the owner: How much could you save? Call for free quote now!…read more As a Personal Financial Representative in Fort Lauderdale, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car and more. I can also help you prepare a strategy to achieve your financial goals. I'm proud to work with a company who's been serving satisfied customers for over 80 years. Customers count on outstanding financial strength and superior claims service to help protect what they value most. Allstate delivers on their promise. In fact, their outstanding financial strength and superior claims service received an A+ (Superior) rating by AM Best. Quality service, strength and satisfaction - that's something I'm glad to be a part of. I'm committed to helping you protect not only what you have today, but to also prepare for tomorrow. I can help you understand how insurance is a part of your "safety net" and a cornerstone to your financial security. Together, we'll work to evaluate your coverages and select flexible payment options that work for you.