Dr. Waters is a kind, caring, super engaging physician. This was, I believe our 3rd visit. Each…read moreone was short notice. First Munkin got attacked and bitten by a much larger dog. Later his minor occasional seizures from a puppy became tonic clonic and much more frequent, very frightening. By the time we got in to see her for this his white count was almost 40,000 so he was a pretty sick baby. Each visit Dr. Waters was very kind, discussed her assessment and gave treatment options. We lost him about 3-4 weeks later but life had become too painful for him. He passed that night at 14 years old. I am so glad we had an advocate in our corner. Thank you Dr. Waters :)

Friendly staff, Dr. Waters was awesome with our pup- kind, thorough, and knowledgeable. Two things…read moreto note that made it an unusual experience: our initial wait was about 90 minutes to see the doctor, even with an appointment. Also, be aware that this vet is very expensive (which I figured after overhearing the grand totals of about four patients that came out while we waited to be called).. I've lived in five states in the US with my 12yr-old pup and this is by far the most expensive vet I've visited. So, not sure I'll return to this one, even though the service was great, not sure what substantiates the high costs and long wait times. Thankfully there're many great vets out there..

They require all pets to be on bravecto or a serento collar before they will offer service. I never…read morehad issues with fleas on my dogs by using advantix 2 by bayer. They even sell the advantix 2 on their website. Weird how they will sell it but not approve it to groom your pet or allow a vet visit.

My cat was having some skin issues and respiratory issues and West Hills was the only vet I called…read morethat had a same day appointment for one of my cats. The technician and vet (Dr. Capps) were both great. They really took the time to explain everything to me and gave me treatment options for my boy. Their prices were very reasonable compared to other vets in the area and they gave me detailed estimates for everything. I definitely give them five stars for the treatment my cat received and will definitely go back in the future.

Dr. Grotelelueschen was awesome as was everyone there. Found a dog i thought was hit by a car but…read moreturns out thrown from a car. Poor baby. They were great, caring and took amazing care of here when I thought she had internal bleeding. Such compassion, and as I waited watched other patients come in. Very nice clinic. Recommend highly

My experience here was GREAT! My fiancé and I brought our kitty for a last-minute check-up. The…read morecustomer service 10/10 thank you for helping our kitty feel better and thank you for seeing us on short notice.

We have 3 furry friends, 12, 9, and 7. They have been with NHAH for years (2 since pups). I…read morewouldn't trade that care with anywhere else. They mean the world to us! Thank you for all the great people at NHAH!

Dr. Windram is excellent! His knowledge and advice is second to none. They take great care of our…read morebabies every time we go.

I have been to this center twice. The first time, I was an overly paranoid dog-mom to a newly…read moreneutered pup that seemed overly lethargic. It turned out to be nothing. Still, at 2 in the morning, a really awesome doctor talked me through why I shouldn't worry, got to know my guy, and since there was nothing wrong with him, I didn't get charged anything. The fact that I was not nickel-and-dimed for a problem that didn't exist earned this place my trust. Last night, one of the worst things happened. My dog of 15 years went from being her sparkle-eyed, tippy-tappy, singing and dancing self in the span of 24 hours and by midnight, she was puking blood and couldn't get her tongue back in her mouth. I came straight over. There's always this shame with vets. I've had experiences where I can see the looks, the grumbles, the judgements. When you're poor, you let appointments slide, you want to do better for your animals, but you can't always. My husband and I have been battling foreclosure for the last year or so, and we let some things that didn't seem pressing slide. The woman at the front desk didn't shame me when I said I wasn't up to date on Molly's vaccines or bloodwork. She didn't shame me when I talked about her bad teeth. She saw the scared human in me and offered grace. I didn't get her name or the nurse tech's name, but the doctor introduced herself as Angel. Different pronunciation, I'm probably spelling it wrong actually. But it fits. She was exactly what I imagine an angel to be. She was direct. She told me my options. She explained that my dog was essentially a 90 year old in dog years. I couldn't afford the treatment to even try to get my girl back. End stage kidney disease. My husband wasn't with me, so I had to face this decision alone. Angel sat with me, held my hands, offered what comfort she could, asked about how I was feeling. I've been through a euthanasia before with another dog. I was not allowed to hold my other dog. I was panicked and I knew my distress was scaring her, but I couldn't hold it in. I watched as her pupils dilated and her heart stopped and her body went limp. I read once that your sense of hearing is the last thing you lose in death, and for years I have carried the guilt of knowing that as her soul slipped away, the last thing she heard was her mama crying "no, oh my god, please no." But Wake Veterinary Medical Center gave me the chance and the ability to be strong for my baby. I was settled in a quiet room with my baby in my arms. I held her as she went. I held her after she was gone, until her body cooled, whispering how much I loved her. They didn't take away the pain of grief for me, but they eased the trauma of it. Molly's final moments were calm. She was held and safe and warm. That's more than my others got. I know I told the nurse tech that I knew it wasn't her job to manage *my* emotions, but she stayed and listened anyway. She held my baby like it was her baby. That's not common, from what I've seen. Something awful was not compounded on by judgmental stares and rolled eyes. I didn't get the chance to stop and thank them. I was numb by the time I left, just focused on not crashing my car on the way home. But I really, really wanted the people of this place to know how much everything they did meant to me. All three of the women I interacted with, thank you. You gave me something in my worst moments so I was able to be strong for my brave girl. Words aren't enough here. Just, thank you.

I have always taken my pets to Wake Vet Clinic for emergencies and have had relatively good…read moreexperiences. That all changed today when I called and spoke with the receptionist Danielle. I explained that my 9-week-old puppy had been involved in an accident and was suffering from a hip and/or leg fracture. Danielle was dismissive and stated the wait was at least 3 hours. When I described the pain and screaming my puppy was experiencing, she said, "there are way more emergency cases than a puppy with a broken leg here." She said I could go elsewhere if I didn't want to wait to be seen. We were already en route so I asked my husband if he thought we should continue or find another clinic. Without saying anything, Danielle hung up the phone on us. There are so many other things Danielle could have done such as explain the triage process, tell me she was busy and needed to go or provide me information about other emergency clinics I could try. Overall, I've never had a bad experience with the doctors or techs at Wake Vet Clinic but I hope they understand that the first person who answers the phone represents the company's mission and sets the tone for the entire patient experience and maybe even outcome for someone's pet.

After losing my dog in March, I finally got the courage to adopt. I filled out the application, I…read morelisted my references, I called my vet to let them know someone may be calling you because I'm trying to adopt. I do all this and we're emailing back and forth. Everything from my point of view is going well. Then I scroll on facebook and they posted that the dog I wanted has been adopted and all communication stop. I wish they would have sent a follow up email letting me know he had been adopted.

Just adopted a beautiful puppy from F.O.R. Laura is a friendly and caring person who made the…read morewhole process easy and fast. She is quick to respond to emails and thorough in explaining the process and what to expect. The puppies I met were all very clean and obviously well cared for. All vet and shot records were provided at the time of the adoption. I highly recommend this rescue to anyone wanting to adopt. Our family is extremely happy with our new puppy!

Dr McDaniel and his entire staff are phenomenal! They have taken care of our fur babies for years…read moreand we could not ask for better. They deliver compassionate, outstanding care; always going above and beyond to help our pets live their best possible healthy lives. It's obvious that veterinary care is a true passion for everyone there, not just a job. We are fortunate to have found them and our pets are healthier under their care.

We've found the staff and head veterinarian, Jay, terrific over the years in both care for our own…read morepets and innumerable foster kittens. We can't recommend more highly. Deeply kind people.

Sharing a tiny bit of our back story is important in order to appreciate the merit of my review…read more In May 2025, Youngsville AH/Dr Bailey sewed my dog, Matilda, up full of her own long hairs that fell all inside her open abdominal cavity/peritoneum during a routine spay. (You can read my Yelp review of Youngsville Animal Hospital w/photos). Matilda survived against all odds thanks to BluePearl Raleigh Emergent surgery & ICU stay and several other variables. As a consequence, She has serious health issues that require ongoing monitoring and treatment. We were (still are) traumatized, as we trusted Dr Miranda Bailey/owner of YAH for two years prior and she betrayed our trust in the worst ways. I will never blindly trust a vet again. After months of discussions with a LOT of people in our communities and deep dive research in local vet practices and each vet, I found that Franklinton Animal Hospital excels in client satisfaction, professionalism, clinical knowledge, rules/standards of care and very reasonable costs. It does not hurt that they were thoroughly trained by Dr. Lee Darch, who was an exceptional vet in this area for decades until he moved across country. Dr Darch's training is very evident when seen in person with Dr. Alex, Dr. Dragona, Dr Goran. My husband and I were beyond anxious, scared to take Matilda to any vet other than CVCA or a few trusted ER vets at Blue Pearl, but we had to go to one for a possible ear infection. We knew we had to choose a primary care vet. It has been a scary, highly stressful and time consuming process. We chose Franklinton AH. Being very understandably protective of Matilda, we scrutinized every gesture, tone of voice, movements, each touch of Matilda, questioned content of what was said to us. So, we were ready to leave out of there with even the slightest indication that something was off. We stayed. We returned. Each visit with Franklinton was like night & day compared to YAH. For example Basic Handling: at Franklinton AH, the staff/vet consistently handled Matilda with ease, confidence, knowledge, and obvious skilled training in a way that made her still for them as they examined her, Xrayed her, got all in her painful ears, etc. They were gentle and Matilda responded to that. It was a positive and calm experience for her (and us). She has not needed any pre-sedation for assessments or even xrays, nor were those options even suggested by them. Matilda was happy, even laughing and stays in that state of being from entering Franklinton AH doors until leaving. You can only imagine the surprise and deep relief we felt after what we had become used to at Youngsville Animal Hospital for the past two years: For example-Basic Handling: Dr. Bailey (and Dr. Smith at the one visit w/her) literally flailed around on the floor with no plan with the vet assistant, which created chaos, fear and stress. They would have her cornered in the room as my husband and I would hold her. My husband and I were tasked with assisting them and even solely holding/handling Matilda, trying to calm her. All this time, they had me thinking this was normal interactions and that it was Matilda's problem, not theirs. I was scolded once for not giving tramadol before a routine visit when I didn't know I was supposed to. A justification for putting on a muzzle on her, was falsely saying that Matilda bit me, which was not true at all. She had never displayed aggression to anyone, ever. Dr. B put a muzzle on that was way too small. So, My hubby and I held onto her for dear life so that muzzle could come off asap. YAH handling was a forceful physical and mental assault compared to Franklinton AH's professional, calm easy handling of her. I will always feel guilt for trusting YAH and staying there as long as we did. However, I am impressed beyond words in the professionalism, handling, analytical thinking, thorough physical assessments....and kindness practiced at Franklinton Animal Hospital. Matilda is finally treated with respect.

We absolutely love the doctors and staff. They were so compassionate and caring with our senior dog…read moreand helped us decide how to best take care of her when she began having health issues. Their prices are very reasonable and the don't try to upsale procedures or medication that you don't need.

The employees were so caring. Our hearts were melting and they were so understanding of our…read moresituation

Caring, professional Vet and Vet Tech. Helped get through my 15 year old dog's euthanasia. They…read morewere so kind and so sensitive. Too bad my Vet in Pikeville (north wayne) couldn't be troubled to see either one of my dogs when they were at the end of life. Thank God for Points East!