One of the best examples of great customer service I have ever experienced!…read more My car broke down on I-94 on the coldest day in years (1/30/19, -35 with the wind chill, declared a state. Of emergency) and Steve's Towing was able to get to me within 15 minutes. I had already been stranded for nearly 2 hours with no heat and Steve answered the phone personally and was able to get Derrick out to me almost immediately after I explained my situation. I am a AAA Platinum member and I had been on the phone with them for over an hour and a half trying to get help. After a lot of hassle and being on hold, told one thing, then another, they refused to tow me over 10 miles (I pay extra for the Premier which is up to 200 miles because I know I live in the middle of farmland) and told me they couldn't get anyone to me for over 2.5 hours from the 1.5 hour point, not the time I initially called them. Anywhere else I called was far more expensive and an hour or longer wait. Steve and Derrick were wonderful. If you need help call them. It was obvious they care about their customers! Thank you guys so very much!

DRIVER BEWAR!!! They take advantage of people in their time…read moreof need. They overcharge, especially when your hands are tied. There are no regulation laws for towing companies in the state of Michigan and this company is a good example of why having regulations on towing and what they can charge. Definitely a price gouging, opportunist, towing company. Be aware get quotes before you use these people. They are Not to be truste.

Great service. Came out super quick and they were very friendl. would definitely use them againread more

Dubs towing is top notch ,very kind and polite husband and wife picked up my 2017 ford escape in a…read morevery timely manner under 10 minutes with great pricing and treat your vehicle as if it was their own would highly recommend the service to everyone

let's just say they are invited to the backyard barbecue!!!! No issues,on time and very reliableread more

Needed a jump on a Sunday. Had to make about 10 calls. Everyone was closed. They were open…read more Showed up in about 10 minutes and I was on my merry way for $60. Thought it was expensive, but great service.

So.... I broke down the other day at 23 and Romeo plank due to my transmission giving out. I was…read moreliterally in the middle of the road and since I drive an SUV I was not able to push it myself. Instead of calling my roadside I called Macomb towing. I knew that my insurance would have taken forever. Some how by the grace of God as soon as I called these guys they had a truck a mile away. Instead of them going out to their original tow they put me ahead of everyone else. They were so great. Thank you so much guys you're greatly appreciated!

Very quick very professional absolutely wonderful . They…read morewere very clear and professional on the phone they got to me very quickly they're very courteous explained everything from start to finish good price I would highly recommend them to anyone

James was amazing! fit us in even though it was inconvenient for then. Delivered to two different…read morelocations, no problem. He was courteous and well spoken. efficient and professional. Highly recommend and will be my first call if I need towing again.

Purchased our 2018 Jeep Grand Cherokee Limited CPO from Jim Riehl initially. Big mistake. It had…read more15,000 miles on it when we bought it, the price changed significantly when we went to pick it up and we were sold some warranty that was an extra $3,000. Short version is the check engine light came on a few weeks later, they wanted to charge $300 to diagnose it and ended up saying it needed a part that was on national back order. Asked about the warranty since we were never given paperwork for that. They say there's no warranty besides the factory warranty so we're responsible unless it's engine or transmission related. Check engine light does not classify as engine apparently. 10 months went by, I finally went in to get a refund for the part and was going to buy it online. Magically it was in stock. They wanted more to install it, so I did it myself. Light came back on and they assured me they did a thorough test. Looked up the code online and multiple people said to check a sensor easily accessed in the back. Wasn't even plugged in. Plugged it in, fixed. You'd think that would have been seen in the thorough inspection and diagnosis. During that time I noticed the hood bubbling. Was told "they all do that". Body shop would not return phone calls and said it's not worth fixing when I finally did talk to someone. Frustrated I called corporate and they told me they don't do much because even though it's covered 7 year 70k warranty for anti rust/corrosion, the dealerships are independently owned and they don't have to fix it by choice. So zero help there. Tried parkway, another dealer off Telegraph, all had the same story. Was about to give up and decided to call Dick Heuvarre. SOO glad we did!! There was a wait but Corey the body shop manager was on top of it. Had us come in to take pictures, set up an appointment a month or so out. Dropped off, gave us a rental in the meantime and end of the week it was like new. The entire experience is what I would expect from any dealership but they not only met my expectations, they exceeded them. We dropped the vehicle off pretty filthy with 2 kids and just returning from a road trip the day before we were on a time crunch to get it there. Everybody and I mean everybody was friendly, punctual, professional, and the grand slam was they even washed the entire vehicle and even cleaned out and vacuumed the whole inside. Like a complete detail. Talk about going the extra mile. There were no surprises except when we picked it up and it was completely clean in and out. Truly exceptional service. Cannot say enough good things about this dealership and they definitely have us as customers for life. Thank you so so much everyone! I am ashamed of Jim Riehl, Parkway, and the other dealerships we dealt with and so happy we found this one. Sincerely, Jacquelyn & Jonathan Blake

Horrible customer service. Was utterly pathetic the service was awful…read more They were refusing service to people just because of past reviews that were left for employees which I find completely unacceptable.

For long time customers your fine to keep using devin, but for first time customers, i strongly…read morerecommend going somewhere else. I (18) broke down 30 minutes away from home on my way to my mothers for dinner. I was in a rush and let him know the keys would be in the car when he gets there but i have to go. I was very distressed atp. He asked where i was from and i said st clair shores. he asked me where to take it and i asked for the closest shopp to me rn (i dont know the area). And he responded with lakeview transmission shop, I agreed without a second thought because i had just asked him for the closest place. The place was 10 miles further than the cllosest auto shop and he charged me 8$ a mile. He wont own up to this and he says its my fault for agreeing. If you want to deal with a narcissist who doesnt care about anyt but himsellf and his truck, youve come to the right place. Oh if you call him to report a problem hell put you on speaker in front of his chilldren. A real great man he is who said he did me a favor cause i was in a bind. I dont call a favor taking my transportation over 10 miles more than i requested. Good luck to you if you decide to do business with this douche To devin, thanks gor taking advantage of an 18 year okd, i can only imagine how else you take advantage of un knowledgeable people. Also really professional to hurll the insult "my tow truck is more expensive than your daddys house" reallly shows how welll you handle business and how professional you are.

Was very helpful. Took great care of us. Came in a nice truck and a helpful smile .read more