Worst experience ever! Tried to purchase a new vehicle from them 3 months ago. They failed to submit the loan docs to the lender on time resulting in the loan app to be cancelled. When I tried to back out they shipped the truck to me in California and refused to communicate. After 3 weeks of storing a truck that wasn't mine (no loan) I shipped it back to the tune of $1,000. They are still refusing to talk to me. I'd love for them to reimburse the $1,580.00 owed to me. read more

As others have posted- do NOT give them a deposit, regardless of what they say to you or promise you. Their "fully refundable" has conditions with it which they don't tell you up front, and in all reality is most certainly illegal. I did an on-line search only for potential used vehicles, and was told to provide a deposit to hold the vehicle I had submitted a question about. After determining the vehicle would not meet my needs (totally on-line - sight unseen), they refused to refund the charge they made to my credit card. I made no purchase (vehicle, service or other), I didn't sign anything. No exchange of service or product occurred. I have made contact with them 4 times by phone and with a very detailed email sent directly to the General Manager. No one has returned my calls or emails and the refund has not been issued. The person who responded to my requests for information on-line was sales person, Joshua. The General Manager is Jake Crawford. This kind of shady, underhanded behavior speaks to lack of integrity and an overall disrespect for potential customers. read more

I ordered a Tahoe through this company. After waiting 6 months for delivery first one they sent me pictures of had the wrong interior color. Second one they sent me pictures had bucket seats second row when we ordered the bench seat. A few years ago we had a good experience with this place but from what I understand ownership has changed. A couple of my friends and step father have also had bad experiences here lately. So I would recommend looking somewhere else as now I need to go to another dealership and wait another 6 to 9 months to get a Tahoe. read more

The first salesperson was let go, the second salesperson, I was referred to was nice, but wasnt to interested in the sale, she didnt return emails or phone calls. I finally got a call from her today, which was almost a week since I asked a simple question, was the jeep flat towable. I actually got to tell her she lost the sale, I bought a beautiful jeep locally abd for less money. She actually lost two sales from us. We were going to try and trade our truck in also. So, in other words she lost out on good commissions and list her dealership in Idaho two sales. I will never try here again read more

This is solely based off of my phone call to the dealership. I was a potential out of state buyer. when I called I was greeted with a saleswoman. I quickly was put off by her. When she heard which other dealerships I was looking at, she instantly started slamming those dealers, and was trying her hardest by saying that would make me run away from those dealers. Her cheesy sense of humor, and slamming everyone else but her place of work really disappointed me. Dave smith only had two vehicles I was interested in, but we're advertised for one msrp price online, but when I called and spoke to her the price very quickly went up from what the internet price was. Pictures online did not match what she said the truck looked like. Everything seemed way off. This made me to nervous to be an out of state buyer that could not physically look at the truck before I bought it. read more

Dave Smith is bar bone the best place I've done business with when it comes to buying a vehicle. They've always given me a fair price on trade ins and their prices are the best in the country. Staff is usually knowledgeable and easy to deal with. I've pretty much deduced from my experiences with other car dealers that it's a waste of time to deal with anyone else. I've recently left Idaho but I'll likely continue doing business with Dave Smith since I can get a direct flight from Dallas to Spokane and drive home, saving thousand and getting in a good road trip. read more

If you're deaf and use Dave Smith Motors online chatting feature for a quote don't bother. The online chatting agent (Emily) will take your email and direct you to a sales person (Edie Edger) . All the questions Mr. Edgar needed was answered via email, in addition....any other future questions needed answered to not hesitate to ask, so a online quote could be produced. Even with all the information he requested, he won't give you a online quote. Mr. Edger stated "In order to ensure an accurate quote, a Sales Consultant would have to speak to you or someone who can communicate for you directly." Mr. Edger was informed many times via email that a translator wasn't available but if he wanted to do a Zoom call with someone in his office that knew ALS things could work out. A quote is ESTIMATE! If there isn't a question I can't answer via email that someone can answer face to face then fine I don't need to do business with you. He's not trying to work with me because I physically can't get someone on the phone that can speak with him one on one. read more

Couldn't have had a better experience as a first time brand new car buyer. Caroline was over the top helpful, trustworthy, and friendly. We were expecting a long and uncomfortable car salesman pitch when we arrived to pick up our new jeep, however, Caroline wasn't like that at all. She was honest and you could tell she really cares about her clients. I Will be recommending my friends and family to buy only from this dealership- and definitely use Caroline- although the other employees seemed great too! Thanks so much for our new beautiful SUV! read more

I shopped at Dave Smith Motors this past December for my first time looking to buy an new Truck. Be very careful of this operation. They lure you in with grand statements. Then they ask you to place a $500 deposit to hold the vehicle you are thinking of. DO NOT GIVE THEM ANY MONEY, YOU WILL NOT GET IT BACK EASILY.... I ended up buying a truck from another dealer and called my sales person to refund the $500. He said we "will see about that". It took me multiple phone calls and emails and voicemails to finally get my refund 6 weeks later. I had to call the sales manager. I asked him if there was a financial incentive for sales to lock customer funds. He said no. Also they offered me a couple of free Silver mountain ski tickets for taking a test drive. I asked about these and just got an email from my salesman that those were only for buying customers. What a scam outfit. BE VERY WARY OF DAVE SMITH MOTORS IN KELLOGG. I have a friend who bought a new Ram truck from Lithia in Spokane and he said they had better deals..... read more

Unprofessional sales staff. Dave Smith has a gimmick going on that lures people in from all over. Trust me, you can get an equal or even better deal in some cases by buying locally. Save your self the travel and headache and buy locally. You will be better off pre and post purchase. read more

I have bought 3 trucks and 2 Jeeps from Dave Smith Motors since 2000. I started the online and phone process of buying a new Ram and waited for 3 days for the salesman to call back and finalize the deal....didn't happen! So I call back and start the process over again with a new salesperson. After waiting two days I email again saying I'm still waiting and was told bluntly "we're super busy". After another week I went and bought a new Ram in Utah. Dave Smith Motors is not the same offering poor service and treats former clients like trash. All I can say it was a waste of time for a multi vehicle previous customer. Larry H Miller dealerships or Dennis Dillion if you're looking for Ram or GM product! read more

Dave Smith motors has Very unethical business practice in my opinion. I was searching for a new 2500 Denali that I needed right away and was told about the dealer by a colleague who mentioned they had a big selection. The sales woman on the phone located one she said was available. She offered a discount but stated and said I needed to place a $500 deposit on the car until the paperwork could be completed. I gave her my Credit card number for her to place on the documentation for me to review which she said would come via a "docusign". I received nothing further other than a link for a credit application. When I questioned her a day later she said the car was actually not in stock and she had no idea when it would arrive. My next call was to the sales manager and I was told the truck was in route on a train and would arrive and be ready in a " couple weeks". When I said that this would not work for me and to credit the charge that was placed without my written approval I was told there was nothing they could do to return my money and then all email and telephone correspondence stopped. Of course I have filled a dispute with my bank but the fact that I even had to go this far is ludicrous. Be very very careful dealing with this company. Buyer beware! read more

Shady dealership, Requested information about vehicles for over a month that I was trying to purchase and they gave me the run around. There is not any " no haggle pricing " . There is no customer care service, sales staff is unprofessional and rude. Found a Dealership in Spokane that made it easy to get pricing and purchase. read more

We had purchased 3 vehicles from Dave Smith Motors before this new purchase. We had an issue with our last purchase in 2016 but it was resolved and we left happy. This latest time we went it was HORRIBLE! We will never go back to them again. They copped an attitude with the pictures we sent of the vehicle, told us we needed to pay for a missing part that "they couldn't see from the pictures we took" and now we still have not received our deposit back!!! It's been almost 3 months and we are still waiting and cannot get the sales/financial guy to call us back. We have informed all of our family, friends and bosses this happened and they have all said they will not be going back either. Our bosses were planning on getting 5 new vehicles from them, but after this horror story they went to a different dealer. Our family, 7 vehicles purchased from DSM, and friends, 3-4 vehicles purchased from DSM, said they will not bother going back either. They've lost a lot of customers from our last visit. read more

I made the trip from Nevada to Idaho to do business with DSM and was happy with the whole truck buying experience. The process was easy, and the salesman was great. I would recommend these guys for your next car buying experience. However (yes - there is a however), don't pay the extra to have DSM put in a bed liner. Save the money you would pay them and go have it done by a professional. You'll save money and the job will be done right. They basically did no prep work and sprayed over all the hardware, including the light switch for the bed lights. Unfortunately, I didn't catch it before leaving the dealership and didn't realize it until my neighbor pointed it out while we were having a few beers and admiring my new purchase. I contacted DSM to see if they could do anything to make it right, but their answer was "that's their standard protocol on how they spray the bedliner." Kind of a shitty response, and there is not much I can do being that I'm 780 miles away. Yes, in the big scheme of things it's minor and will only require me to take a trip to my local Line-X dealer to make it right, but still - for what I paid for this truck, I shouldn't have to deal with something like this. What bums me out the most and is disappointing is the perceived attitude I got after the sale. Oh yeah, this was all via text messages, since I couldn't get a response from my emails. It would sure be nice if I could tell (text) my customers, and even my boss, "well, that's just the way I do it" whenever I screwed something up. I don't think I would get very far! Anyway, that's the end of my rant. Go to DSM and save lots of money. Again, some great people working there, and Kellogg is a hell of a charming town. read more

24 hours ago I responded to their online chat wanting to get a price on a Gladiator. Automated response someone will be with you shortly. Within an hour I receive an email from Doug Apperson "Dave Smith is here to help you" nothing about the vehicle I inquired about just a note we will be back to you very soon. Today I receive an email with a bunch of vehicles including the one I was inquiring about but still nothing more than MSRP. I don't think I can do business with a company that basically ignores customers. Finally called back more$$ than locally read more

We are from Arizona and had been looking all over for help buying a Ram. My husband spoke with Miles Myles. :/ We thought we had a good deal on a truck and gave this Mr. Myles a $500 deposit to "hold the truck". He was supposed to send us a written offer via email. That was on September 9,2021. That was the last we ever heard from Dave Smith Motors. We called and left messages. We decided that if they would not send anything to us with a written offer, then we did not want to do business with them. It is now September 21, 2021 and we STILL have not heard from them and we STILL do not have our money. We now have to dispute the charge through our bank. This is the worse car dealership experience we've ever had in our 40 years of buying cars. Do not trust them! read more

Right up front, I wound up not purchasing a vehicle from this dealership. But the service was so exceptional that I still give them five stars. Grayson Coney was outstanding. He took the time to find out what I needed, walked me through my options, and provided me with excellent pricing after proactively applying any discounts that I was eligible for. He was responsive and helpful, with zero pressure. Because I live far away I had to take distance into consideration, as well, and we were unable to complete a deal but I can tell you that the pricing and service were excellent. If you live anywhere within a thousand miles of this dealership (which I don't) and need a new vehicle, either call or go in and ask for Grayson. Seriously, you will not be disappointed. read more

Had heard great things and was getting ready to buy a truck from Murphy, but he just decided to ignore me. Sent me an email yesterday morning that the truck I wanted care avail, so I sent him and email and even called three times. It's been 48 hrs and I still haven't heard a word from him. No response to my emails or phone calls. You might sell a bunch of trucks, but in the end customer service matters most. Thanks for wasting my time. read more

Heard lots of rumors how DSM was such a great deal. They even put you on a plane and drive you out there to get a new truck. Sounds too good to be true? Once you figure in they are trying to sell you trucks minus many popular options to make them look cheaper, I found the local dealerships are a better deal. Also, when they get your $500 non-refundable deposit, they notify the manufacturer the vehicle is sold. Why is this? Is it because these trucks are bonuses from the manufacturer which they likely paid nothing for? If they sold them for $1, it's profit. They may have every color of truck imaginable, unlike your local dealerships, but check closely which options they are leaving out. There is definitely no thousands of dollars savings. read more

Bottom line: The price they quoted before I flew out, was the price I paid after all was said and done. I respect and appreciate that immensely after all the crazy car sales folks I have dodged in the past at other dealerships. I just purchased a vehicle from DS in Kellogg Idaho. Overall, it was an experience that was different from the normal car dealership... in a good way with some understandable challenges that were handled professionally by their dealership. First, I was looking for an odd-ball and only DS had one... their sales associate worked with me since February trying to find a specific diesel model (EPA shut down production for 2017 & most of 2018)... So I found a used one that was in great condition and save a few grand. It was sort of a Unicorn as my sales associate called it. Second, they ask for a $500 down payment to pull it from inventory. Makes sense due to the travel and time it takes to get there. While some might complain about that, their time is money... understandable. Before I left, I chose their financing and their online process was easy... way easier than a high pressure dealership locally. They called me and told me the "out the door price" with a full breakdown of costs and what they were contributing to the deal (500 for new tires of my choosing). I flew out to Spokane and they picked me up at the airport and drove me to Kellogg where they had the car waiting for me to drive. The car was as described even to the small details from the sales associate... I give the sales associate high marks for honesty (paint chips and all) about a used vehicle before I even saw it in person. After that, the normal contract process where they offer the gap insurance, extended warranty, and the like (standard at every dealership). As easy as their online financing was, I wish this could have been shortened or at least given me unofficial copies to preview first before I flew out there. So much paper, but every car dealership does it this way. Overall, no pressure from them and I appreciate that they didn't try to push me into anything extra that I didn't want. After the sale, they had a hotel local that gave me a discounted room for the night ($50 before tax), would have been nice if it was complimentary for a weary traveler, but a discount is nice too. Beautiful area... wouldn't mind spending another day in Kellogg, but I had to get back. I would purchase again from Dave Smith Motors. NOTE: Verizon is best in Kellogg Idaho, MetroPCS has zero service and this was frustrating to contact my bank and insurance company for making the purchase. read more

This dealership lacks professionalism, experienced salespeople, in addition to bait and switching you with the dealer add on scam. If you ask them to remove the window tinting, paint protection, bed liners or undercoating, they will refuse. If you mention the legality of what they are doing, they will become defensive and refuse to sell you a truck. I will be contacting the Idaho Attorney General, the Better Business Bureau, as well as Dodge tomorrow. I have already tried to contact the General Manager as the GSM (I wont mention employee names out of respect) told me off and hung up on me for mentioning the words "legality and Attorney General". After, I called back to try and save the deal, inform him of the laws and my feelings of being taken advantage of, in addition to apologizing for mentioning the word "Attorney General", and offering them a good survey and review, he again became irate, told me "what he was doing was legal and he was squirly about selling me a car after I mentioned that I was thinking about reporting him" he said "we already worked you a hell of a deal and the sales manager that I was working with already said that the add on's were part of my deal" and hung up on me again. To be clear, we asked for 20% off MSRP on a 2019 Ram 2500 Power Wagon which had factory rebates, equaling close to that figure. The dealer add on's were close to $1,000 and we were not things we wanted. I offered to pay for their aftermarket bed liner but was not interested in the paint protection or tinted windows and was hoping that they would either remove them (which was common practice at the Toyota dealer which I worked at, non of the other dealerships which I have worked for played these games) or give us a service credit since we were local and planned to have the truck serviced there. Furthermore, I have worked for eight dealerships in every department over my 20 years in the automotive and power-sports industries and have owned two power-sports dealerships myself and have worked management at others. This place is by far the most unprofessional dealership which I have seen and one of the sleaziest. Dave Smith is extremely rude and hard on customers. You will however get a better deal here, then at other local dealers if your savvy and do not piss off the managers. Dave Smith also has a much larger in stock inventory then most dealerships within this country, which helps with things like dealer incentives. I would still purchase the Power Wagon that we were interested in at the deal we worked out over the past week of negotiations, even with the dealer add on's but would not do further business with them after that. Now it is to late to buy an equivalent 2019 truck as most other dealerships have sold their old inventory off so we will have to wait for next years incentives or pay thousands more for a 2020. If you do business with Dave Smith, I suggest you ask for all of the dealer add on's up front and also ask for all incentives up front, then look you deal and numbers over very carefully as these guys are not straight shooters. I would also advise that you shop them and buy elsewhere if you can get the same deal and a more reputable store. PS, I hate posting damaging reviews as I am also a business owner but felt it was needed here. I will post some good reviews in the not to distant future on the local good guys. read more

Dave Smith Motors - Auto Repair Near Me - Kellogg, Idaho

If you are considering a deal with Dave Smith Motors, I would caution you to avoid them at all costs. In 2006 I purchased a 3/4 ton Chevy Duramax from DSM and traded my relatively new 1/2 ton as part of the deal. Two weeks later they call and say they need the truck back because the financing wasn't approved. I told them to bring my truck back and get the new one. They told me my truck had been sold. Long story short, I visited first community credit union and had it financed at a better rate in an hour. September 2019- I am shopping for a new GMC Sierra 3500 HD long box crew cab diesel. DSM appeared to have the truck I was looking for (or so they said). I am contacted by a sales representative after an internet inquiry and told they have the exact truck I want. I ask for a window sticker and they send it. Fast forward to near the last day of September (about one week) and the sales rep tells me in order to lock down the price and get pictures I need to make a $500 refundable deposit. Honestly folks, this is where you should just walk away! I didn't walk away and gave them my card number because the price was right but still no pictures. I agree to let them see if they can beat the rate from my credit union (12-15 credit inquires) and they can't. Guess what, they ran so many credit checks it knocked us out of the tier 1 interest rate structure with our credit union so I agreed to let them finance at their best tier 1 rate (yea right). We make the deal and I arrange travel on October 3 for October 4. I have verified by email and text the truck is a crew cab long box 4x4 with a few other things. I am repeatedly assured it is. I finally get the long requested pictures of the truck the evening of October 3. The angles of the pictures did not clearly show the distance between the back of the cab and rear wheel so I asked again, "Is this a long box? I am once again assured it is. October 4, 2019 arrives and I am all checked in for the evening flight, hotel room all confirmed, things are good until 8:16 AM when the sales rep calls and says "I have to tell you the truck is actually a short box." Imagine what I am thinking at this point! I tell the rather nice young lady "this is a problem and I need your manager to call me." Keep in mind this is the same manager who promised me two different times I would not get screwed by DSM again (2006) and this would be "No hassles and red carpet treatment!" My flight is in 10 hours and they tell me they are gonna make it right. They immediately begin offering me 3/4 ton trucks that they will put air bags on and give me $400 for travel. All the trucks they offered up except one were $3000-$5000 more expensive and not within the approved loan limits. It's close to 1100 AM now (8 hours from flight) when I spend an hour on the phone trying to get refunded for the flight and hotel because this obviously isn't happening. I was successful after some effort to get fully refunded for the airfare and hotel. The back and forth with more expensive trucks and talk of them losing money (whatever) goes on into the night, when I finally say I want a refund. I get a one sentence email the next day which reads, "So it looks like you are no longer interested in buying here and are requesting a refund?" I reply, "Yes, I am requesting a full refund." Oh, did I forget to mention they told me I had to prepay the Oregon tax on the vehicle which I did. I quote their own deposit refund criteria which is not the truck promised, at the price promised, with the financing promised. The sales rep says she will process the refund request for the deposit but you have to deal with the State of Oregon to get your tax back. This is on October 5, 2019 and their communication with me went completely dark. October 14, 2019 and I still do not have my $500 deposit back and had to file paperwork with Oregon to get the tax back. I have been in the Oregon Fire Service for over 28 years and was using the GM First Responder Discount Program as part of the deal. They told me how much they honor first responders and respect what we do. Seems to me if you truly honor first responders you wouldn't hose them. I am here to warn all my fellow fire/ems and law enforcement brothers and sisters to stay away from Dave Smith Motors until they quit scamming people. Read reviews on their sales and financing tactics. I have actually found other dealers with better prices. I have written a letter to General Motors letting them know about my "No Hassle Dave Smith Experience #2" as well as copied RFJ Auto Partners (owns Dave Smith) and Dave Smith Motors. To date, I have yet to be contacted by the general manager. read more

So, I've tried on several occasions to buy a vehicle from this dealership and after yesterday 3/28 I'm done. They had a 2020 Ram truck listed on their special list. I called and got a salesman on the phone and he couldn't find the vehicle listed on his yard. I even asked him to get on his own website and confirm the stock # and vin #..he couldn't find the truck. I told him I wanted to buy the exact model and gave him several color options and confirmed I would pay the same posted special price..never got a call back. Keep in mind this is during the Coronavirus outbreak. Dealers are needing business..but not Dave Smith Motors. DONE with these people. read more

If I could give 0 stars I would, we were looking into buying a new truck started talking to one salesmen then different one contacted us. Long story short they took $500 for a "deposit" without our permission (must of used bank info on paystub). Since we we're still shopping around and not even set on a vehicle yet we don't know what vehicle they put this holding deposit on. The sales person would start something promise to call us back then wouldn't hear anything from her. Then when we told them we wanted our $500 back that they took out without our okay. That's when the true colors came out rude, and unprofessional. The sales person, managers, are all so rude when it comes to wanting money back. So now we wait to see if they will refund us cause by reading these reviews from others it dosnt look like it happens often. So if your looking into buying a car run far away from this place. read more

The worst car buying experience I have EVER had! DO NOT do business with them! 2 years ago my husband bought a Chevy Silverado from Dave Smith Motors and we had a great experience. Both my mother and father in law have also purchased vehicles from Dave Smith in the past with great experience. My parents and siblings have also purchased from them as well. No one had ever had a bad experience so I didn't think twice when looking for a vehicle for myself. We contacted them first when looking to purchase and Starkey was the salesman who answered our call. He seemed very knowledgeable and helpful when looking at vehicles. We were only looking at vehicles at the time and wanted to know what bottom dollar was for some of the vehicles I was looking at. I had not test driven any vehicles yet and told Starkey I was planning on doing so a few days later. He pressured us into putting a $500 deposit on one of the vehicles I was looking at online as we live out of state and stated it would be refundable if I decided I didn't like the model after test driving. I was hesitant to put the deposit down and wanted him to email me stating my deposit was refundable. He then stated our conversation was recorded and his manager would sign off on refunding the deposit if I didn't like how the vehicle drove. Well after test driving multiple vehicles I decided to wait and test drive a few more before making a decision. I wasn't ready to buy. When I asked about getting my deposit back he told me his manager John would be reaching out to me. Of course that never happened and Starkey began screening our calls. My husband was able to get ahold of Jack who claimed our deposit would be refunded in 7-10 days. That was over a month ago and I still don't have my money! I absolutely will NEVER EVER buy another vehicle from them again after this! I'm almost positive the vehicle my $500 deposit is still sitting on has been sold. It's absolutely ridiculous that they have stolen my money! It sounds like we aren't the first to have been ripped off. We will not be giving up on getting our money back and will take the necessary steps to do so. I'm outraged at the unprofessionalism we have encountered during this experience Dave Smith Motors. 8/29/19- After writing this review and a few emails back an fourth we were able to get our deposit back. Although DSM did eventually refund our money it was a huge hassle and took way too long. As Tricia states below that we received our refund 1/22 it is not true. It took weeks before we finally got the refund. read more

Be sure to read over your sales paperwork good. Got charged $1350 for estimated DMV fees. They wrote a check out to our tax department (stupid because that's not what the dmv is called) asked if we could send the check back for a check out in our name and they said no. The tax department is different from the DMV here in Hawaii. We have to pay 2 separate places. Got charged the $1350 but can't even get reimbursed for the money that is rightfully ours. Will definitely recommend everyone MOT to buy a vehicle here read more

This was definitely worth the trip from California to Idaho - what an experience! While emails and conversations were made before we decided to purchase the truck, we never once felt pressured, as with other dealership experiences. Our flight from California to Idaho was taken care of by Dave Smith. And when we arrived at Spokane Washington Airport, a van was patiently waiting for us! When we walked through the dealership door, the energy from all the employees was amazing! From Doug (Manager), Luke (Parts Specialist), to our "cream of the crop" Salesman (Waldo Boyd), we were treated like a king and queen during the entire process! Waldo was definitely the best salesman we have ever had - very knowledgeable, professional, personable, and actually made us feel like family! We have never experienced such excellent treatment..... We left the dealership with smiles on our faces and will definitely return to Dave Smith Automotive - hopefully next year!! Thank you for making this a very enjoyable experience, and especially a big thank you to Waldo Boyd. John and Carol Brennan read more

Wife & I drove to Dave Smith in Kellogg yesterday to look at a new Jeep Grand Cherokee. They claim to be the largest Jeep Dealer in the area. When we arrived it appeared to be a very busy place. We walked in through the Dodge Ram area and proceeded on into the Jeep show room. There were many sales people & customers around, probably 30+ desks. We stopped & looked at 2 or 3 vehicles in the show room, helped ourselves to coffee and proceeded out the far door into the lot. We looked at 2 or 3 Rubicon's and found 3 or 4 Grand Cherokee ' s. After looking around the lot for 20 or 30 minutes we headed back through the show room, stopped to look at the Jeep Pickup they were giving away, used the restroom & left. So we walked probably 50 yards though this bustling show room twice, spent time looking around the lot and no one saw fit to ask to assist us? This is in line with my experience at Dave Smith a couple years ago in Coeur D'Alene. Went in to look at an Alfa Romeo. The sales person there was very unhelpful and would only respond to direct questions about the vehicles. In short, I certainly don't have to drive 50 miles to be ignored by a car dealer. Will avoid Dave Smith in the future!!! read more

Largest inventory I have ever seen!!! Seriously over 25 car lots of inventory. Huge amount of inventory. Company located in small town Idaho but does big time nation wide sales. They have a slogan of hassle free sales and they stand by it. Salesmen are friendly and not pushy. Biggest down side was they appear to currently have a large number of "new guys" for salesman, lacked some sales experience, but did not deter from buying from them. I plan on returning to buy again. read more

Dave Smith Motors - Auto Repair Near Me - Kellogg, Idaho

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I just bought a 2022 Ram 2500 diesel Laramie - $83K. I ordered it 2 months ago. The sales person was actually very good except that I got hit with a $2K increase when the truck finally showed up. That was not expected. The parts person I ordered extras or add-ons was excellent - could not be better. Then the day came (Saturday) when I drove from Seattle to Kellogg to pick up the truck. I had a cashier's check and they had already charged $5K on my AMX. I told the sales person I had to leave no later than 11:00 a.m. because I cannot see / drive at night and had to go over Snoqualmie pass (where it was heavily snowing). The dealership could care less. I arrived at 8:30 a.m. and asked them to put a tow hitch and mud flaps on my truck. Hours later they could not find the truck anywhere on their properties. It is now noon - no sign of my truck and I still have not signed the paperwork - why not? Good question. At 12:30 they located my truck and told me it would be another 30 minutes with the finance person. THAT was an experience to forget. He was the rudest, condescending person I have ever met - including asking me if I wanted to do a POA to sign documents for me. All I kept telling everyone was I had to get on the road to get back to Seattle before nightfall. I left at 12:45 - no registration or copy of anything I signed. I asked for a pdf but that did not happen - nor did I get an owners manual and since my last Ram was a 2006 with little technology, I am now spending my time watching YouTube videos. The worst part about this was today. I decided instead of writing a letter, I would call and ask to speak to a manager. I called three times and finally a "sales manager" got on the phone and said he was there and saw everything and that I "forgot" my owners manual in the finance office. The sales person had told me he put it in the truck. I am not sure who was worse, the sales manager or the finance person. But IF you buy a truck there, BEWARE. I am sorry I did not buy from my pervious dealer. They, at least, had decent customer service. read more

First of all, I absolutely hate to write a negative review of a business. I recognize that all businesses have hard working people just trying to make it. That being said, my experience at Dave Smith was so egregiously unacceptable I feel that others need to know and avoid them in the future. Below is the email I sent to the sales manager after I was sent an email asking for feedback. Hi Scott, I received the email below after purchasing a Ram 2500 last Tuesday at your dealership. It was one of the most bewildering and frustrating sales experiences I have ever been a part of. While your email encourages me to post a review on Google or Facebook, I felt it would be better to give this information straight to you. Here are the Cliff Notes on my experience... I worked with Conrad, one of your sales associates via phone and email in the days leading up to Tuesday. During that period we agreed on a sale price, a couple of accessory changes that I wanted added to the vehicle and a rough price on my trade in. My financing was in place. The deal was basically done. We agreed that I would arrive at your dealership at 2 p.m., which I did. I expected the truck to be ready for a quick test drive, the paperwork to be ready, work out any minor details, then hit the road. This was not how it went. I arrived at 2 p.m. Conrad was nowhere to be found. I waited about 45 minutes before he was even found. From there, I was parked in a seat for five and a half hours while he intermittently floated through, offering little or no updates on what was going on. It was immediately clear that he was not prepared to get this deal done. Each maddening step to the process was punctuated by him disappearing, sometimes to help another customer, sometimes just disappearing for long periods of time. At around 5:30 I finally was able to test drive the vehicle. I did not sign until after 7 p.m. To further fuel my frustration, as I drove away from the dealership I realized that the extra key to the vehicle was not left in it. I turned around to head back to the dealership where, you guessed it, Conrad was nowhere to be found and could not be reached by phone. One of the sales managers apologized and stated that he would track the key down and mail it to me along with a $500 check for my trouble. As I drove away a second time, I realized that the truck was nearly out of gas. Conrad had stated during our test drive that it would be filled up. More frustration. I made the drive over from Gig Harbor, Washington. About a five hour drive. We planned on driving back that night. By the time I finally got out of Kellogg it was nearly 8 p.m. and I decided to get a hotel in Coeur d'Alene instead of driving home. This forced me to change my plans for Wednesday morning. This process was obviously frustrating. I felt as though a very inexperienced sales person was turned loose with little or no adult supervision or knowledge of the sales process. This is not the type of service I, or anyone would expect when purchasing a 50-thousand dollar vehicle. I would hope that this in an anomaly and not the regular way of doing business at Dave Smith Motors. I am a firefighter, in a department of 300 members, most of whom drive a truck. I would have loved to be singing the praises of your company, saying it was worth the 5-hour drive, while my coworkers are checking out my new truck. Unfortunately, they have to hear this story. As a sidenote, My friend and coworker rode over with me. He is in the market for a new truck and wanted to see your dealership. He sat there for the better part of three hours (he finally had enough and walked down the street to a tavern while I continued to wait). He was never approached by a member of your staff despite walking all over looking at rigs, thumbing through brochures, etc. He even asked questions about rigs on a couple occasions, yet was still not engaged by a member of the sales team. They simply answered the question and moved along. We began to make a game of it. How can he look any more "in the market". Nothing. Needless to say, he won't be making another trip over to Idaho when he buys his truck. Although I am very happy with my truck. The sales process was unacceptable. I will buy my next truck elsewhere. Sincerely, Mike Bellerive After nearly a month, I received nothing. No $500 check as promised, no call, no email, nothing. I called and spoke to a Sales Manager that had been part of my process on two occasions. He assured me that they would be sending me a check for my trouble. I stand here today, six months since the purchase. I decided to finally write this review although I most certainly did not want to. Ultimately, the decision to travel all the way to Idaho from Western Washington to buy a vehicle comes down to a value proposition comparing the deal you could get locally vs. at Dave Smith Motors. After my experience, I would strongly encourage you to buy local. read more

DONT BUY a used car from them unless you have your own code reader that shows deleted codes and get your OWN FULL inspection! My teen had the car for less than 24 hours when it threw codes. They looked at it and said it was a "faulty code, might be a sensor $350. They will refund him that. " Had it back for 2 days and codes again. Got it to our mechanic and over 30 codes have been erased right before we bought it! Brakes were bad. One wasn't even attached to the pad! Rotors were bad! "Faulty code" is visible wear in timing chain! We were told by 4 mechanics this should have NEVER passed inspection! They take advantage of a young buyer in a tough spot and put him in a car that could have gotten him killed! read more

Trying to purchase a car from this dealership has been an awful experience. For the past three weeks I've been trying to order a 2019 Wrangler Unlimited Rubicon, and nobody will return any of my calls. This is legitimately the easiest sale they can make, all they have to do is build the Jeep and order it. I have even sent emails to Trace Fedele and all efforts have been futile. I've spoke to three different salesman, who have all failed to return my call. If you're thinking about traveling to Dave Smith to purchase a car, GOOD LUCK! Just go to a local dealership! read more

We contacted them about purchasing a Chevy Tahoe. We were eventually able to find one on the production line. We placed a $1,000 deposit and started the process. We never signed a single document and only received a spec sheet and receipt for our deposit. When the vehicle finally arrived, the salesman sent over a price that was not what we had discussed. We contacted them to refund the deposit and they advised they have a no refund policy. I located their policy only through a Google search, we had never received a copy. It states that deposits are only $500 and that they must receive a signed disclosure agreement in order to place a deposit. We never signed anything. They have also referred to a recording of our conversation. I was never notified I was being recorded, a violation of Idaho and Nevada law. Conveniently they are now refusing to even respond to multiple emails. We've filed with the Idaho Attorney General Consumer Protection Division and the Better Business Bureau. We feel bullied and like we are not worth even a moment of their time. I would not recommend dealing with this company. We are now at a point of pursuing legal action. This has been a horrible customer service experience. read more

Ordered a new Denali 6 months ago from Dave Smith GMC in Kellogg ID. Was told by JD Deno that it would take 6-8 weeks. It is now over 6 months and my truck has been built for over 4 months and is sitting in a lot in Michigan, but no one at Dave Smith or GMC will give me any information at all about a projected finish date. GMC.com is USELESS! They told me to reach out to Dave Smith CES. But they cant/wont tell me who that person is. Apparently my new truck is waiting on a chip, but I am 100% confident they are using the chips on trucks that are not already sold. Dont be fooled by Dave Smith motors. They are out to get your deposit and then never care to talk to you again. Customer service is non-existent. Most horrendous vehicle buying experience I have EVER had. read more

They failed to payoff my trade in, I am now getting calls from the finance company saying the truck I traded is still in my name, and if I don't pay it, they will be sending to collection/repo. I have already reached out to several attorneys. read more

Edie Edgar was my salesperson. I spent 30 minutes with her on the phone on a Friday night. Got a ridiculous price on a NEW 2019 Ram Bighorn crew cab. On Sunday I packed for a 14 hour drive, arrived mid morning Monday in Kellogg. Within 20 minutes Edie brought me the exact same deal she gave me over the phone. She was light out the best sales person I've ever bought a vehicle from. I'd buy here over and over for the rest of my years. I hope she's around for my next purchase, Dave smith if you're reading this you need to keep and reward people like her! read more

Dave Smith Motors - The Ram - Auto Repair Near Me - Kellogg, Idaho

We got into an accident on our way to Florida, we were forced to spend the night in Kellogg. The following morning I ran our New Expedition into Dave Smith and asked if they would check it out for me. They pulled it in, patched it up and made it drivable for us to continue our trip. They were so nice, so helpful that it made me choke up. We got on the road and made it to Florida. Thank You!!!! read more

We've spent the past 3 months looking for a large truck. Dave Smith has been the only helpful, considerate, welcoming and motivated dealership we could find in all ID, WA, OR. We dealt with Colby, who send us pictures and info anytime the right truck showed up and treated me with respect and kindness when all other dealerships had asked "what my husband wanted". Will continue to shop there. 11/10 service. read more