While I am very impressed with the quality of the shirt, I needed to send it in to their…read moremanufacturer to tailor it further. Their customer service did not reply to my initial request. When I sent in a request again, they replied they could help me with it, and asked for further details. I promptly supplied these, and never heard back, despite two further followup emails over the course of several weeks. For a high-quality and expensive shirt, I found their customer service to be unprofessional.

I was sent the wrong item in an online order. I contacted the merchant to return the item and never…read morereceived a response. Strongly recommend avoiding at all costs.

Way overpriced... loved the customer service and the array of hats they had. But way too expensive…read moreand for the price paying for these hats, you'd think they pack them better than in a bag to better protect the hat.

Matthew was a gem, helping my husband find a new Panama and helping me talk DH into a handmade felt…read moreand wool hat.

I went with my partner to hunt out a waistcoast for him, and was very impressed. They had a…read morestunning array of high quality fabrics/waistcoats, and the service was excellent. It is a rather expensive shop, but from what I could see, the quality of the items was exceptional, and you get what you pay for!

This is a wonderful shop for antique & historical coins. My 7-yo son noticed the shop while…read morevisiting the British Museum and really wanted to go as he really likes coins. The proprietary was extremely welcoming, treating him like an adult customer, and cut a deal to sell him a coin within his budget as well as letting him choose another coin from a bag of freebies. It was a highlight of my son's entire trip to London. I'm not a collector but I saw other coins and sets that seemed like good value (definitely a shop for collectors, not buying silver/gold in bulk). We hope to return someday!

Be very careful. The coin you get will likely not be the one…read moreyou saw in the photo. It will be the same reign and the same denomination, but not that specific coin, so if you see the photo of a beautiful ancient hammered coin on their website, don't be deceived. How do I know ? Because when I was about to pay, it asked me how many I wanted. Every hammered coin is different and what it looks like matters enormously, so I called them to check and they confirmed that they "had many of that coin and could not match it to the picture", they would just "make it as close as possible". As you and I know, for hammered coins, that won't do at all. I had pinpointed several very beautiful coins on their site but I will now delete all of them from my wanted list. I think they retain the photo of their most beautiful specimens as bait and hope you won't return what they send you. I went back to the listing and looked very carefully and nowhere did it say that one would not get the SPECIFIC coin illustrated, just something similar. To me, this is frank deception, and certainly dishonest.

Hyde Park Design is just fantastic. Paul and Sean were so friendly and helpful, and made my…read moremother's engagement ring that my fiancé and I inherited look brand new! The work was very quick but incredibly professional, and I can't believe how much more sparkle the diamond has after Paul applied his magic touch! They really went above and beyond, and I would highly recommend them to anyone looking for quality jewellery or needing to repair a treasured heirloom. Thank you so much!

Terrible customer service and horrible shipping! They lost my husband's tuxedo pants twice. The…read morefirst time they never shipped them. The second time they shipped to the wrong address. We still are waiting for the refund. No response to emails. And it's near impossible to get a person to answer. DO NOT ORDER!

Really enjoy stopping in to Hawes & Curtis. Great designs for men's ties. Very sharp and classic…read more For about 100 GBP, you can pick up three ties -- with the latest London look and avoid the same-old, same-old ties of America. Great service. I left my credit card at the shop on a recent visit but the store staff held it for me and it was safely returned. Thank you!!

Stumper & Fielding sells contemporary versions of British men's classics - Tweed coats, leather…read moreaccessories and wonderful canvas bags. We visited on a Saturday while the market was in full swing so the store was crammed with people. The Mister was taken with their men's messenger bags and settled on a very stylish model that was waxed so it's rain resistant. At under £40, it was reasonably priced and it's good quality too. Kelly couldn't resist a smaller purse - again, stylish, sturdy and a great souvenir! The staff, despite being so busy, was lovely and gave us some good recommends for local places to grab a bite. Worth a stop!

Quality t shirt and embossed cr card holder with STUMPER FIELDING. I love both them and thank you…read moreHugo for a great experience!

Very good conversation with John. Very knowledgeable…read more Charming person also. Great shoe selection

I have tried to order at least two pairs of Crockett & Jones shoes, with the Dainite rubber soles,…read morebefore Christmas 2012. And so I was then promised by Mr Rushton, (the man himself that is), that the shoes will arrive before Christmas and he said that he will give me a phone call to say that they have arrived. Unfortunately, the Dainite rubber sole shoes never arrived from Northampton to London, in time before Christmas 2012. Four weeks later, towards the end of January, the shoes did arrived, but that came to my attention when I visited the shop. And guess what, Mr Rushton never had the common curiosity to inform me that my shoes which I've ordered have finally arrived. Talk about his customer service methods, I'd rather buy from Harrods if this is the kind of experience I'm getting. Never again will I ever contact or visit this shoe store.