I have more going on insurance wise than one would like and am in contract with them on a regular…read morebasis. His staff is knowledgeable and friendly, you never feel like you're asking something that one could have done themselves. Sandy has been a great help in getting claims taken care of, personal and makes navigating insurance in n outs easy.

We recently decided to look into life insurance I spoke Jenn and was able to get several quotes for…read moredifferent term life insurance with days of asking for quotes. She followed up with any questions I had and was great to speak with. I would recommend a family member or close friend to this office, I would tell them to speak to Jenn.

Shelly Marconi with Statefarm provided a great service for me. She was very nice and explained…read moreeverything in detail.

We had a billing issue and Leslee had it taken care in a matter of minutes. Everyone there has…read morealways been friendly and efficient.

Mike has been the state farm agent for my family for the past decade or so. He's been extremely…read morehelpful when I needed it most. In the summer of 2013, my car was hit by another driver with terrible insurance. The accident was clearly the other driver's fault, and she admitted it, yet her insurance company would only pay for half the damages ($700 of the $1500 in damages). I had no idea what to do until I consulted Mike. Mike suggested that I file the claim with state farm and they would cover all the damages after I paid my $250 deductible. Then they would go after the other driver's insurance co. to pay for the damages. Whatever money they got from them would first go to me, and my deductible would be reimbursed. I went with Mike because I both trust him and I was guaranteed 1250, which is way better than 700. It's great to know that my insurance company has got my back. And Mike certainly helped relieve me from an extremely stressful situation. I can't thank him enough. Bottom line: You won't be disappointed with Mike's state farm insurance. He's a really friendly and helpful guy, and he goes to bat for you when you really need it.

As good as it gets, I'll never change. I'm insuring three…read morecars with Mike, two of which are summer cars. Needless to say, I'm a bit of a customer with special needs. When we have nice days in the winter here in IL, I like to "flip on and off" insurance for weekends. Not only is this never a problem, Mike usually gets back to me within 5 minutes via email on such requests. The customer service is perfect. I've had one claim as well which was handled without issue. I highly recommend both State Farm and this specific office to do your business. Mike is as straight of a shooter as they come and I have no plans on taking my business anywhere else. 5 stars.

I have had State Farm since I first started driving. They are very informative, have a great online…read morewebsite to view your info. I don't like paying for a service, then finding out you are not covered for this, only so much for that... they listen to you, and customize your insurance for you and make sure you are covered for what you need if things happen. Chad is kind and very professional, and I like his new office right on Randall Road, easy to get to and a nice parking lot. They also have the device you place in your car so you can get discounts, but I don't get the added ER, almost like small mobile service as I have a phone and most people in cars have phones too if you don't have one. Not exactly sure how the safe drivers discount works, it is a newer service for me and I get confused with info packed features. But I know I like State Farm! I have been in accidents, smaller and they took care of everything and I never had to worry much - what you need when accidents happen!

I'm still getting notices of refund checks I'm supposed to receive and I never did receive the…read morecustomer gift certificate I was to have received to pay back my bank $10 stop check payment. An utterly useless organization.

Michael and his team are the best in the business. I've been a customer for the last 5 years. The…read morepricing and customer service is top notch. I couldn't ask for a better insurance agent to do business with.

Terrible service, vey unprofessional, I called the office and the Branch Manager Pam sent me to the…read moreservice representative Lizbeth which argued instead of making things right, I requested to ask to the owner of the franchised and they said he was on vacation and could not get back to me until a few weeks, they said "we are here for you" no way, safe yourself trouble and just go somewhere else to take care of your family, home and cars.

I was trying to get a quote from these guys over a number of days earlier this week. Admin answers,…read morepatches me through to Michelle Chase's phone. She didn't answer the phone the 3 times I called. I left a message to call back. No response. Do we want new business? Guess not.

The whole staff is very nice and helpful. They will sit down with you and explain everything. They…read moresaved us over $700 a year! Goodbye State Farm!

I cannot recommend this insurance agency enough. Casey and Karen always go above and beyond to help…read moreme with all of my car insurance needs in a timely and kind manner. I haven't spoken to any other agents at this agency but I am more than confident that they are excellent as well. I love this place!!!

We have been with State Farm for 53 years. Our agent changed from Dick Witt to Doug Paddock but the…read moreservice has continued to be excellent. A special shout out to Casey. She is so knowledgeable, friendly and is a first class problem solver. We all of our insurance through State Fatm and remain completely satisfied.

Paul is through, personable and really cares that you have the right insurance coverage. Highly…read morerecommended!

I was one of Paul's first customers several years ago and have been impressed ever since by his…read morehonesty, excellent customer service and commitment by him and his team. I have several properties with Paul and never have doubted his recommendation as he has always steered me in the right direction. His number priority is protecting me and my family! Additionally, I have referred several friends and family to Paul and the feedback is the same. If you are looking for someone that knows the insurance industry and is trustworthy, Paul and is team are the best!