Process, records, customer service, promises all a nightmare. Fence is fine but what a headache. They sent a very young tween out to give us a quote. Nothing he said came to fruition. Made the whole process frustrating, more money, less yard usage. Fast forward years in - as he promised any discoloring from landscaping or water was covered - I inquired. I called and the guy was rude and told me when you buy a car you have to wash it and to go wash my fence. Sir, when you have your kid continually screw up your business - people will be mad. Promises - all my trees could remain in the yard, a flush fence to include the trees, two gates of equal size for lawn service to go in, lifetime warranty on product including stains from landscaping and water debris. The only one of those things we got was a fence. Years later promises still undelivered. My specific conversation was - that's such a great addition of not having to clean the fence and one of the reasons we chose the company. Meanwhile - when I said that all of these things were promised and Not delivered the response was "no one told you that." When I pointed out I didn't appreciate being called a liar, had the email documentation of all the prior problems, and an admission that the consult never should have been scheduled with that employee and I asked them for their records, unsurprisingly could not be produced. Save the headache and go elsewhere. It's all the same product and the "small business family-feel" here is just code for we don't keep records and sell the farm and deliver you a shed. read more
