I was referred to this office for an extraction. The doctor extracted the tooth he wanted to extract instead of the one that my dentist recommended me there for. Upon my arrival to this office, the female staff were over the top friendly, referring to patients as hun, sweetie, and love, which made me feel very awkward. I got an eery feeling but then convinced myself that they were trying to utilize great customer service and I went on with the process. My understanding was that my co-pay was $15 based on dental insurance, but surprisingly I was charged like $70. When I asked what the charge was for, I was told that it was for the amount of the anesthetic not covered by my insurance. I was going to decline services at that time, because I wasn't sure of the fee, but I went ahead with the process because I knew I needed the extraction. Anyhow, I asked more than once if this was the only charge I'd receive and I was told yes. I made it clear that if there were any other charges I'd be responsible for, I would not move forward with services, and again I was reassured that there would be NO other fees as all additional fees were covered by insurance. Upon receiving treatment, I was in formed that I'd receive the nitrous oxide gas. Again, I asked it this was covered as most insurances do not cover laughing gas. I was told yes. I also questioned the use of nitrous oxide (laughing gas) and was told by the doctor that he administers it to ALL of his patients because of something about the possible decrease of heart rate. He made it seem that it was a required process for his patients. Again, I asked about the coverage and was told I would not be charged additional fees. I was leery but went on with the treatment. Weeks later I received an unexpected bill which was over $200. I called to speak with the doctor about the bill and was given the runaround for several weeks. Eventually, I went back to my dentist for regular follow up appt. and was asked why that tooth had not been removed. I was informed that the tooth removed was not the recommended tooth for extraction. I called Dr. Morris back and was informed that the tooth that was removed needed the removal more than the recommended tooth. He said nothing about the payment. About a week later, I get another bill in the mail. I called to inquire about the bill explaining that I was assured that I would not incur additional charges. I spoke to about 3 different people, including Morris and everyone was rude and insisted that I signed and agreed to pay these payments, which I disagree. I think they are scams and they sedate patients and take advantage of them by over charging them. It should not ever be a requirement to use laughing gas, as such use should be at the patients discretion. Especially, after knowing that they were not in agreement with additional fees. Otherwise, a good dentist sticks with what's covered under the insurance plan. read more