Darrell Allen has handled two claims for me in the past 5 years. In 2013 when I hit a fox on the Ohio Turnpike and knocked out a foglight on my Honda Pilot, and then again this month when an overhead cable wire fell in a thunderstorm and scuffed the front of my new Infiniti QX60. Those cables are a lot heavier than I thought they were! Based on my great experience in 2013 with my Pilot, I told my insurance company that I wanted to return to Darrell Allen, which also, as luck would have it, is a Certified Infiniti Service Center. Scott and Ashley took great care of me, and handled every detail, from communicating with my insurance to coordinating my service loaner vehicle-- a late model small SUV, which I appreciated over a compact car, which I'm pretty sure a rental car company would have wanted to stick me in. I came in for an estimate two days after the cable hit me, which took less than 20 minutes, and then I brought it back for the scheduled repairs at the appointment time that they set for me, factoring in my schedule and making sure that the rental period would fall within the time frame allotted by my insurance policy. They explained the estimate and the repair details in full detail, and answered my silly questions. Throughout the repair process, they communicated with me frequently via text, email, and phone, updating me on when I could expect to pick up my car with plenty of notice--- no phone call at 3 pm telling me to be there by 5:30! When I came to pick my car up, Scott walked me back out to take a look at the repairs and make sure I was pleased, and Ashley took my deductible and sent the rest of the bill to the insurance for settlement. My car was gleaming and vacuumed, and looked like it did the day I bought it. I have nothing but praise for Darrell Allen's work and staff, and I'd recommend them without hesitation. read more