I was new to cycling and went to two shops here in Fort Smith. One was Champion and the other…read moreScott's. Champion was EXTREMELY good at fitting me to my needs. They did an outstanding job giving me the 101 on bikes and safety equipment. I was impressed that he made sure my test bike was fitted to me and aired up. He also explained the differences in bikes of each price range without pushing me to buy bigger. I'm sorry to say, that i did NOT purchase my bike from there, but i did purchase my wife's from Champion. I DID purchase from Scott's, while they are very friendly and knowledgeable, knowing i was new to riding, they did not fit me to the bike, did not air up my tires before a test ride, and when i asked about helmets they just pointed to the direction where they where stacked. I would buy what i needed from Scott's, its a good shop, but if you're new to biking and need more hands on i would definitely go to Champion. Ive since spent hundreds on accessories from Champion with the same great customer service and input on products. Thanks guys.

I strongly advise potential buyers to read this review before doing business with this retailer…read more Do not purchase from this bike shop if you expect reliable customer service or the safe delivery of your bike. I ordered an electric bike from Champion Cycling to be shipped to California. It arrived damaged due to inadequate packaging and poor handling. The 65 lb electric bike was placed inside a large box without any protective material securing it in place. Consequently, the bike suffered significant impact during transit, resulting in a cracked stem that required replacement. When I reached out to the store owner, Eugene Kirsh, to resolve the issue, he initially attempted to remedy it by providing a replacement part. However, the bike incurred further internal damages to the front and rear wheels from the transit impact, which is now evidenced by a loud, grinding noise when pushing the bike. Because of these structural issues, the bike has never been ridable. When I requested a return because of the blunt-force damage the bike sustained, the owner refused to cover the significant return shipping fee. As a merchant, it is their responsibility to ensure a product arrives safely or to file a claim with the shipping carrier to make it right. For reasons unknown, a claim was never filed by the merchant. Instead, the business blamed the carrier and left me responsible for a broken product that cannot be used. This is an incredibly unprofessional business practice. I will continue to pursue this matter. I highly recommend seeking out a different bike shop that stands behind its products and delivery service.

Unfortunately this company is terribly run and do not seem to want to help any customers. I was…read morelooking for a subrosa or fly bike last tuesday, but while looking for help I overheard this employee named Rod loudly cussing out someone over the phone while waiting. The shop itself is cool, but this weird guy Rod gave off such an unfriendly presence that made me want to leave. Do not recommend for fellow riders out there.

From the owner: A locally owned and operated company. With years of experience providing quality services and…read moreproducts to local and surrounding areas. We pride ourselves on customer service and satisfaction always. Stop by or call us today to see what we can do for you!

I've had Honda Power Sports of Ft. Smith do some work on my GL 1800 in the past few weeks. They…read morehave been really great to work with. They truly want to do first rate service, and do everything possible to achieve that goal. I'm impressed with how far they go to satisfy the customer. Shelby, the Service Advisor, and Robert, the mechanic, have been so helpful in getting my bike fixed to perfection. They were even very generous with their help so I could do the installation of a factory CB radio myself. Many dealers would have said bring it to them. Shelby was so helpful in providing the knowledge I needed to do the installation on my own. You can't beat that kind of service. The service department has earned my trust with solid service and very fair pricing. I don't expect more than that.

Had 2pm appointment to have 2 motorcycle tires mounted ($150.00). Dropped bike off around1pm. they…read morecalled around 3 and said I didn't have appointment but would try n work it in. they called around 5 n got it done. Said it would be $377.00 . I said I was quoted $150.00 he said if the other guy quoted you that we'll honor that. Then said they found appointment the other guy wrote it in a different book. Seemed a bit shady in my book

Forgot my helmet an hour away, Denton is a life saver and provided great information about the…read morelocal trails.

looks like neat store with unique & quality items but the store is never open. have signs showing…read morealmost everything is 40% off. are they closing?

My Specialized mountain bike would not stay in gear, and the fix was beyond my skill level. I took…read moreit in and they diagnosed the problem (stretched chain) and said they could replace the chain, adjust the shifting and have it ready to pick up two days later. They called me the next day and said it was ready a day early. The price was very reasonable, and the bike rides and shifts perfectly. Great job!

Chris and his assistant took very good care of our son's tricycle today. We moved from CO and our…read moreson's trike had been broken for about a month. We were in and out of their shop in about 10 minutes time. They put a new tube in, aired all the tires, took off the unnecessary fenders and looked it over. Our son is overjoyed that he can now ride again! Thank you both for getting us in and out so quickly.

Son's front axel came off and we needed some parts. They fixed it free of charge on a Sunday…read moremorning. Great people and service.

A friend of mine and myself rented bikes from this place and wish that I hadn't. The bikes were…read moredirty when we picked them up and that should have been an indication of things to come but we were excited to hit the trails. We paid extra for premium e-bikes and they were trash, the first day the front chainring came off my friends bike and that caused the chain to break, we had to wait for the shop to come out and fix it. Both bikes had bald tires that made riding very sketchy and dangerous. On the second day I got a flat and I am glad we had a spare tube with us because all the sealant was dried up. Also the motors kept overheating and we had to constantly stop. And don't even ask about the noise the bikes made, lube and check the bearings, it was absolutely a horrible riding experience. When we returned the bikes I was supposedly given a $160 refund that never showed back up on my card. When I told them about the tires they didn't care and just put the bikes back for the next sucker to rent, people are going to get hurt from these heaps. Do yourself a favor and find another company to rent from!

The owners of this bike shop are so sweet! Our group is from all different states and we were…read morelooking for a fun thing to experience while checking out Hot Springs National Park. I've ridden bikes all my life but never a mountain bike which is apparently a lot different. They were super helpful with showing us how to use them - the gears, the seat-shift, the brakes. They were also a fun bunch who had us laughing the whole time (an added bonus!). They even were so incredibly kind to come pick up one of our group members and drive them back to their rental shop for them to wait for the rest of us as it was too hot for them to continue on. We are so thankful for that gesture!!!! Helpful Tip: This place is about 2.5 miles from the nearest biking trail... The five of us drove together in a car so we had to bike UPHILL on a small, single-lane road for the majority of those 2.5 miles before we finally reached there. The cars were friendly and always went around us but it would've been much nicer to have been able to drive the bikes to the trailhead so we could experience more of it. Bring a truck or other bike-supporting vehicle if you plan to rent from this place.

Bikes were great! Service was great. We appreciate that the bikes were well maintained and he…read moreexplained everything to us very well.

The entire crew at Bike Route is incredible. They are knowledgeable, friendly and very helpful…read more My wife and I have purchased multiple bikes from The Bike Route over the past 12 years or so and I purchased another one yesterday. I can't say enough about their professionalism. Jay and his staff are a pleasure to deal with.

Extremely helpful I getting a bike rack for our Jeep. We were traveling through and they were ready…read morefor the task. Thanks!

Kevin helped replace a bolt in my bike today. He was so helpful. It's always a good experience at…read morePhat Tire.

We popped in here briefly looking for my rental and were redirected to the rental shop a few blocks…read moreaway. This location is retail and repairs. After returning my rental a few days later, we were able to get a quick clean/minor service for my buddy's bike. It was mostly just in need of a cleaning and little bit of lune but they were quick and kind about it. Reasonably priced. We also picked up a few things for the remainder of the rides this trip. Highly recommend and we will return!

It was a great local sporting store that offers full service for purchasing golfing items where…read morethey will fit for clubs and help with specialized gear. The store also offers sporting goods of all kinds, including Waters sports, baseball and softball, camping, tennis, running, basketball and football, etc. One of the things we like about Dick's Sporting Goods is the ability to use and purchase their baseball bat warranty which offers a trade in program subject to the terms of the warranty. It's a great value in my opinion.

My husband bought me a $180 pair of Asics from Dicks last night. I put them on and walked around…read moreONLY in my house. After about 30 minutes, they began hurting my feet so I knew they would need to be returned. Today, I went to take them back and the cashier said they can't take back worn shoes. I'm going to post a pic of them because they were still in pristine condition with the tags. The feeling of being stuck with a $180 pair of brand new shoes you can't wear is a bad feeling. I'm my husband was able to return them without any problem. I won't buy there again.