I'm giving this office two stars, and I want to explain exactly why, because my experience was a…read moremix of genuine effort from the support staff and real disappointment with both the clinical evaluation and the way billing responsibilities are handled.
Dr. Gievers was courteous and professional in demeanor, and I have no complaints about basic bedside manner. That said, the assessment of the concern I brought in felt superficial to me. The diagnostic workup was minimal, and I did not see a willingness to look much deeper into the issue than a surface-level evaluation. I left with a diagnosis and treatment plan that, in my opinion, was generic enough that I could have pieced it together through basic independent research. What stood out most was how quickly the visit moved toward a recommendation for custom orthotics, before I felt the underlying problem had been thoroughly explored. I walked out feeling brushed off rather than evaluated.
The billing experience is what truly drives my rating. Patients at this office are required to sign a form accepting full responsibility for verifying their own insurance coverage. When a claim from my care was later denied, I received no assistance from the practice in navigating the appeal. I researched the appeals process, gathered the documentation, and fought the denial entirely on my own. It was time-consuming and frustrating, and for a patient with little or no insurance experience, I believe it would be nearly impossible to manage. In my opinion, shifting the entire insurance burden onto patients is an unprofessional and increasingly common practice, and this office has fully embraced it. Many comparable practices employ a billing specialist or insurance coordinator who helps with verification, prior authorizations, and appeals, and I would strongly encourage this office to invest in that role. Until then, prospective patients should understand they will be entirely on their own with insurance matters.
The two stars are earned by the support staff. They were reserved and not especially talkative, but they consistently tried their best to assist and were genuinely helpful within the limits of what they could do, and that effort deserves recognition.
If your needs are routine, your insurance knowledge is strong, and you have the time to handle verification and potential appeals yourself, this office may be workable. If you expect a thorough diagnostic evaluation or any support navigating insurance, as most patients reasonably do, I would look elsewhere. My experience amounted to an adequate but superficial clinical encounter, an early pivot to orthotics, and a complete absence of billing support when it mattered most.
