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    Daniel John A MSD

    5.0 (1 review)

    Services - Daniel John A MSD

    Orthodontics

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    6 years ago

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    Westrock Orthodontics

    Westrock Orthodontics

    (12 reviews)

    My family member goes here. Why does the brackets alway break? I had braces years ago and that…read morerarely would happen if ever. Maybe they are choosing cheap material? But the most annoying thing is the girl working the front desk, the blonde. Absolutely useless and rude. Always on her cell phone and has the patients check theirselves in on a kiosk. What the hell??? Do your job, that's what you are being paid for. Makes me wonder if she is not a family member of the doctor. I would not recommend this place to anyone. The girls in the back that work on the patients are super friendly and professional, however. It just seems to be a real imbalance in this place.

    This place has terrible customer service! They were great at first, but then god forbid you miss an…read moreappointment or have any issues that need attention. It takes them two months to work you back in. And no one ever answers the phone. If you leave a message on their phone system, no one ever returns the call. Don't fall for the "Let me check with someone blah blah and I'll call you back at this number." That callback will never come. I was very excited to finally get Spark (similar to Invisaligns), but then it takes FOREVER because of how long it takes them to work you into their schedule and to receive new trays. For example, I was already stuck with the same trays for 6 weeks (should only wear one-two weeks). The bottom one cracked nearly in half due to wear and I have been super gluing it back together. Had the terrible luck of getting a stomach virus the night before I was finally scheduled to receive the new ones. Instead of coming in sick and spreading my germs and vomit around, I did the rational thing and cancelled. But the receptionist would not understand that the current trays were useless, I couldn't afford to wait another 2 months or my teeth would be completely shifted. She never called back. Then the next day, when I finally got a different person, she left me on hold for over 30 minutes and then it was disconnected. If it wasn't for all of these delays, my teeth would have been corrected in six months, not nearly a year later still trying to wrap it up. Still no rescheduled appointment three days later, would NOT recommend them to anyone!

    Cooper Family Dentistry - Swelling!

    Cooper Family Dentistry

    (16 reviews)

    I really like Dr. Jordan Cooper but some of his staff have a lot of room for improvement! Dr…read more Jordan prepped two teeth for crowns yesterday, putting two temp crowns on with ease but later in the evening, my top lip starting swelling a little bit. I wrote it off because there was a bit of soreness from the numbing injections. Well, this morning my top lip, on that side, was swollen and it was sticking out about half an inch (see photos)!! I called the office at 8:21 and had to leave a voice message. 1:00 rolls around & no one called me back , so I called back. Left another message. One of his staff finally called me back just to say another staff member needs to call me... fine, that's okay. 3:38, I call back and a live person does answer but by this time I was livid. The person I spoke to told me to come on in & they would see me. One of his assistants said to me, "well, the lady that was suppose to call you back had been very busy with patients" and I prompted said that I'm a patient too! Now, my pharmacy closes at 4:30 so at 4:26, Dr. Jordan said he would call them so I had to fly like a bat out'ta hell to get there in time! I have NEVER had any swelling before so I don't know what has caused it this time. Dr. Jordan said it may be ulcers trying to form at the injection sites.... how & why?!?! Like I said, I don't have an issue with Dr. Jordan and I'll keep going back but I had better have nothing but positive experiences from now on! P.S. It took 40 minutes from the time I walked in to the time I left!

    We're so thankful we found this dental office! After my husband was told by another dentist that he…read moreneeded over $6,000 worth of work, we came here for a second opinion. Not only was the staff friendly and professional, but the dentist took the time to clearly explain what was actually needed--and it was nowhere near $6,000. He felt truly cared for and respected. Even though the waiting room was busy, he was seen quickly. We highly recommend this office for honest, quality dental care.

    Daniel John A MSD - orthodontists - Updated May 2026

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