My family member goes here. Why does the brackets alway break? I had braces years ago and that rarely would happen if ever. Maybe they are choosing cheap material? But the most annoying thing is the girl working the front desk, the blonde. Absolutely useless and rude. Always on her cell phone and has the patients check theirselves in on a kiosk. What the hell??? Do your job, that's what you are being paid for. Makes me wonder if she is not a family member of the doctor. I would not recommend this place to anyone. The girls in the back that work on the patients are super friendly and professional, however. It just seems to be a real imbalance in this place. read more

This place has terrible customer service! They were great at first, but then god forbid you miss an appointment or have any issues that need attention. It takes them two months to work you back in. And no one ever answers the phone. If you leave a message on their phone system, no one ever returns the call. Don't fall for the "Let me check with someone blah blah and I'll call you back at this number." That callback will never come. I was very excited to finally get Spark (similar to Invisaligns), but then it takes FOREVER because of how long it takes them to work you into their schedule and to receive new trays. For example, I was already stuck with the same trays for 6 weeks (should only wear one-two weeks). The bottom one cracked nearly in half due to wear and I have been super gluing it back together. Had the terrible luck of getting a stomach virus the night before I was finally scheduled to receive the new ones. Instead of coming in sick and spreading my germs and vomit around, I did the rational thing and cancelled. But the receptionist would not understand that the current trays were useless, I couldn't afford to wait another 2 months or my teeth would be completely shifted. She never called back. Then the next day, when I finally got a different person, she left me on hold for over 30 minutes and then it was disconnected. If it wasn't for all of these delays, my teeth would have been corrected in six months, not nearly a year later still trying to wrap it up. Still no rescheduled appointment three days later, would NOT recommend them to anyone! read more

Literally the worst service I have ever encountered. It's apparently all about quantity instead of quality at this establishment. I can call and make an appointment for a new patient, but they won't make an appointment for an existing patient. Brackets break off same day. Right now my daughter has 4 brackets off her teeth and they don't have time to see her for two weeks. they sure talk a good game to get your bills ones and then you're out in the cold. take my advice and find somewhere who cares about your child's teeth. read more

Im actual patient here not A parent, and they do everything very quickly, I love this place. Ive only ever lost 2 or 3 brackets and they were very understanding and put them right back on. read more

We absolutely love Westrock & would not go anywhere else. They have always seen us extremely fast and arranged appointments for us quickly. I honestly don't see how they have any bad reviews here. The service is amazing and so are the doctors. read more

This is the worst place you could go to the first consultation is great but after that you're rushed in and they don't even remember where your braces parts went. When you first sign they say they will schedule you in if something pops within 2-3 days but they always tell me to wait next appointment because they are booked. They take more customers than what they can handle and treats you poorly. The last time I went the girl finished half of it because it was lunch time and told me that they'd finish the next appointment. A guy sprayed water all over my hair and hurt my teeth with a drill, plus the front staff aren't friendly at all. The braces comes apart within minutes of the appointment. Overall this is the most horrible place you could attend. My braces have been popped and hurting my mouth for almost two months now. read more

It took me months to get an appointment with this place to have my son's braces done. It was partly because of them and partly because he had to have a cleaning and some fillings done first. I was going to start my braces payment for my son in October but we decided to wait because his dental appointment was so far off. The braces were finally done in December 2020. I get a check on the 3rd each month which I was going to use to make these payments. I made the appointment for the 2nd telling the woman that I could not pay the first payment until the 3rd. I was told that was fine. I keep my son out of school to have his braces done that morning only to be told that they wouldn't do it since I had not made the first payment. I had to borrow the money from my parents to make it. Otherwise, they were going to turn us away even after saying it was ok. Then, the total for his lower braces are almost $3000 on paper when they told me in person the total was $2600. Then, they list my minor child on the paperwork as the responsible party for the payments. How do you mistake your patient--a minor--as the parent? Then, I asked for take home instructions. They told me they were attached. We get home and there's nothing telling us what to do with new braces. All that they give us is financial paperwork explaining what I still owe. We had to watch youtube videos to find out how to clean them. Then my son's bracket came off. We don't know why. He was sleeping and woke up with one in his mouth. Not sure what we are doing wrong to make them fall out. This place is clean but they need to get it together. read more

God awful service. The only time things were explained were during my initial consultation, after that it was a wrap. I understand a bracket coming off here or there but a total of three brackets came off just 7 mins after my appointment. I wasn't eating, I'd literally just left the Chenal location. Let me not forget the bracket that came off not once but twice within two weeks of getting the braces on at the Bryant location. This is beyond ridiculous! I've tried several times to talk to someone about my issues with this establishment but all I get is attitude. read more

Absolutely Amazing Orthodontic care. Everyone is very attentive to all of the patients. They make you smile with the care they give and the way they treat you. read more

When we first got braces for our son, they told us if a bracket broke they could get us in immediately. Well, it was on them that they left a bracket loose and they did not get us in and work with us! AND...they told us they were open until 6...guess what??? Not anymore! The orthodontist was sneezing the other day and rather than actually wash her hands with soap and water, she used sanitizer...NOT THE SAME! VERY DISAPPOINTED! Orthodontists changed right when we started. We heard great things about Dr Hiller...Had we known he wasn't coming back, we would have gone elsewhere read more

They have horrible front desk workers rude and they have a 10 minute late policy they moved me to the next time slot and got me on but I was like punished for being late and had to wait an hour! I just hope I am pleased with the results I have a year left ! Will never be back afterward! read more

We are under contract, or I would switch providers. Don't dare miss an appointment, it takes another 6 weeks to get in. Even in an emergency, cannot get anyone to answer the phone or call back to fix broken brackets or equipment that was not installed correctly. Terrible service! read more