I must say their shoes shipped quick! I am a US buyer, being that fly london is not a US based shoe store and cost more in the US, I took a chance on buying from this business. What do you know, the shoes were a tad bit too big, so I needed to return. This is my personal opinion, I am not sure of what type of shoe business this is in the UK, but it is definitely not customer service friendly to US folks. no return policy as far as returns you on your own. I paid for shipping and I know I also received a discount. The shoes in the US are a little pricey here, so I saved ordering from them, but boy when I went to UPS to ask about returning they wanted over $200 to ship back, USPS charged me about $49 to ship back and that was the cheapest and slowest route I could get. The shoes arrived back to them really quick as I got my refund of 106.00 back so i lost out, because i originally paid 131.78. Sad to say for the hassle i wish i would have just bought in the US and paid the extra because in the end I have NO shoes!!!! I am too scared now to order from them again. It's throwing away free money. It would have been nice if they had a return direct even if you were told up front that there was a flat fee return of lets say 25.00, but I think for the future unless I know for sure about the shoe, I am going to pass on doing business with Daniel footwear. I am not into tossing my hard earned money away! read more