Having a AAA membership is a must have! Over the years I have used their services multiple times…read more Their roadside service is dependable and a comfort to know you make one call and service shows up wherever you are. Dead batteries, locked keys in the car, and many tows. I've had to have cars towed several times. Once from the side of the busy 163 freeway. Once from Monrovia to the local Acura dealer. We also use their DMV services, which is so convenient. Big thumbs up for this service! We have used their travel agents too. I prefer using their travel agent in the Murrieta location, who doesn't have an attitude. I guess that's the reason for four stars versus five stars. Otherwise, I don't have any complaints about the service at this Temecula location

Terrible experience, you would think after 27 years of using this insurance company that they would…read morebe a little more customer focused. Needless to say I am going to switch insurance companies because they want me to download a known hacked app to record everything in my residence. No thanks. Good bye aaa.

Exceptional service I must have been in there for less than 10 minutes to pay my registration on my…read moretruck.

This place has always been helpful. I'm always taking care of timely... honorable mention for my…read morelast visit , Elci took great care of me and my family and was very patient with us and I really appreciate it .

I just got an additional policy through Brandy McConnell. She is friendly, helpful and quick. I…read moreshopped around and she gave me the best price. If you need insurance you should definitely consider Freeway Insurance and hope to work with Brandy!

MONSE THE "MANAGER is rude and disrespectful. Wanted my debit card info before even showing me…read moreanything. Had questions for her and she kept answering them with a horrible tone. horrendous service

I just had to leave my previous Insurance Company of over 20 years to Julie's office due to needing…read morean AZ auto policy. Alex Diaz was exceptional. I'm also in the insurance industry and work with many insurance agents and chose this office. This service didn't go unrecognized! Thank you!

Alex Diaz is absolutely super helpful and very informative with auto insurance. I am glad I made…read morethe right choice with joining Julie Ngo and team. Excited to be a new member and stay with STATE FARM. Thanks!

I had been a AAA customer for over 20 years but when they called to cancel my homeowners insurance…read morebecause we lived "near" a fire zone I made the switch. I have known Dave for years and I was always looking for a reason to work with him. I moved all my policies to State Farm and they have been fantastic all the way. Great rates and professional recommendations to keep my rates competitive while retaining premium coverages. Give them a chance!! You won't be disappointed.

Since most just skim the preview, I have to start by saying Willie is THE man. Seriously, Jake has…read morenothing on this guy. Are you shopping insurance for anything? Call and ask for Willie. You'll understand. My first experience with State Farm and Willie was shopping for rental insurance. I'd never had insurance for anything aside from vehicles and work benefits, so it was a little overwhelming. What coverage do I need, what does the coverage actually entail, and what's a good deal for the right kind of coverage? Well, I had no idea. I lucked out being helped by Willie, who had all the answers I needed. Not only did he have answers, but he had patience. Every detail about the policy lead to more questions, and Willie answered them all happily. I was beyond please with my initial experience, but still, as many of us do, I still wanted to shop around and see what else was out there. I thanked Willie for his time and help, and he thanked me for the opportunity and asked if he could follow up with me. Of course! I appreciated that kind of service. Well, he didn't have to follow up. Two calls to competing agencies and all they did was make State Farm and Willie look better and better. One company was a little cheaper, but the agent was no where near as knowledgeable or helpful. I'd happily pay more for better service, and that is exactly what I was getting. Willie won my business and I felt great about it. I was excited about purchasing insurance - think about that for a minute. Two years later, and State Farm has insured my home, my belongings, even my wedding! Recently I reached out to Willie by email after having not spoken in awhile. I was hoping to get a response by the next day, but instead I got one within 20 minutes. I don't "shop" for insurance any more. Could I find a cheaper policy from a company I've never heard of? It's possible. But when it comes to protecting my home and the things I care about, I don't want cheap - I want someone I can trust. For me, that's Willie and State Farm.

We have had all of our insurance through State Farm for a very long time. We have dealt with…read moreMargaret Turner's office for almost 20 years. They are absolutely wonderful to deal with. Today Tina and Deanna helped me with documents needed for a home refinance. Within minutes, I had everything that I needed. Yes, I can find home owners, auto, umbrella policies for less money. However, if I had an issue or a claim, they were there immediately and took care of everything. The peace of mind is well worth the money.

I had water damage in my kitchen. I called State Farm and they told me to call a plumber to fix the…read moreleak. I did and it cost me $2500.00. Called State Farm back and they told me after I had done all of the work calling the plumber, and carpenters to fix the repairs after the plumbing was done I was told by the Insurance Adjuster, BETH ANDERSON, in a THREATHENING way I still had to pay the the deductible of $2000.00. Are you kidding me? WHY AFTER 20 YEARS PAYING ON A INSURANCE POLICY MONTHLY, THEY STILL GET AWAY WITH THIS? THIS BEHAVIOR IS LIKE THE MAFIA! They take your money but don't do a DAMN thing for you! STATE FARM NEEDS TO BE INVESTIGATED FOR FRAUD!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great people to deal with, always on the ball. Makes it easy to learn about the insurance you need…read more Laura is the best, so caring and kind. Always a pleasure to deal with. Aaron was fantastic and helped me in a flash. You need these people in your life, they know their stuff.

I'm extremely disappointed in this office as a whole. I was involved in and off roading accident…read morewith one of my jeeps and before I filed the clam I wanted to confirm that it would be covered because I never filed a claim for an OffRoad accident before . So after finding out from this office my agents office . That off-roading is covered as long as it's not during an off road competition . I was not involved in a competition during this accident . I haven't been involved in an off road competition of any kind in over 15 years so later in the day I filed the claim . This was was over 2 weeks ago . Now State Farm is saying they are still investigating my claim because Rick Douglas office added notes to my file to the effect that they feel I was in a competition during my accident because they felt the purpose of my previous inquire was to falsely frame my clams to favor coverage . I called to talk to Rick 3 times in the past 2 weeks and I was told he was not there and would not be back until the Monday after Thanks Giving . Today is Monday 11/28/2016 I spoke with Rick the actual agent and wow . All I can say is he is not on my side . They denied my legitimate claim . Shady group .

This review is a continuation of a prior review. The women who assist Elizabeth King in her office…read moreare also exceptional. Ally runs the front office. She is kind and helpful . She communicated all of my information and questions efficiently. Brittany is a wonder. As Elizabeth's Assistant , she is ethical, hard working and thorough. She was able to tie up all of the loose ends of my transactions. I will miss working with them!

Although a very pleasant and responsive office, I'm disappointed in their attention to detail and…read moreoverall competence. My insurance lapsed (even though on autopay) for whatever reason and I was never informed of the cancellation. Therefore, was driving uninsured for a few months. Once I caught this error, I had to notify them and they reinstated my insurance but at a default setting not at the original coverage I had selected. Switching agents for peace of mind.

Terrible service. Everyone time I call the office a woman answers her name might be Jen or…read moreJennifer. She always sounds like she's got something up her ass.

We have been with Jonathan for 17 years. I love the idea of going into a office and speaking face…read moreto face to someone. Jennifer and Rose are professional and always quick to answer our questions. I highly recommend this office. Fred and Lorraine

THE BEST!!!!!!!!…read more Nathan is awesome. If you need auto, home, rental or any insurance. Don't do anything until you talk to him. I refer all my friends an family to him. I got into an accident and he was there for me and took care of everything.

Customer service??????? After having multiple policies with…read moreAllstate for 55 years, the last 20 with Agent Doug Moore, upon accident discovered my new agent is Nathan Giddins. When my doctor and accountant retired they informed me and helped me transition to new providers. Doug and Nathan did not even inform me about this significant change. No welcome from Nathan or thank you from Doug for spending thousands of dollars!!!! I only speculate Allstates claim about customer service is a thing of the past. Obviously 55 years as a loyal customer means little. Thank you Nathan for your quick response. Two days ago when I brought this to Cheryl's attention, she said nothing had been done. Perhaps mail was late. I just feel more should have been done