Don't bother looking up! As we walked into the store, there were three staff sitting behind the…read morecounter, everyone of them on their phones. NOT ONE bothered to look up, say a word acknowledging a customer had entered the store. It is two weeks until the "season" is over so I guess they are all worn out from tourists. We didn't want to even buy anything due to that indifference.

Best selection of Kingman, Dry Creek and Nevada Blue turquoise. All natural gem old stock. Amazing…read moreZuni jewelry by their best artists.

I wanted a hat that was displayed in the case out front of the store. It was nowhere to be found in…read morestore. I was told by an employee that he would get the hat out of the case that evening and have it available for me to pick up next morning. I returned the next morning to get the hat and it had not been removed from case. The employees that morning told me they could not get in case and left it at that. Very disappointed I went out of my way to get a hat I was promised and none of the employees could get it for me.

Now this store is exquisite! Really enjoyed the selections of souvenirs and clothing they have…read more Sales clerk was very nice and accommodating. Definitely one of the nicer higher end stores in West Yellowstone.

We liked the "Forever West" store for apparel and souvenirs in the middle of West Yellowstone. It's…read morenot a chain store, and it shares its name with a tourism slogan, so if there's a web presence, i didnt see it, except for an out-of-date social media page. No matter. It was easy to find them in a wide storefront on Yellowstone Ave. We got a few fun things at fair prices. Everything from mugs to license tags. Sunglasses, too, which is handy. Plenty of all-cotton tops. We didn't see many that were larger than 2XL, but what we found was on sale: a souvenir long-sleeve 100%-cotton 3XL top for 20 bucks. Nice! (Jul 2026)

They over charge you and then you don't realize it until you have left. You believe you are getting…read morethe discount like the sign shows but when you add up you stuff later on they haven't. They off a hat at sale price for buying 2 shirts but it's a rip off because they charge you the full price for the shirt, not what the sign shows. When you get your receipt it's just one total. AVOID THIS PLACE!

My husband bought a Stetson hat for $125. He wore it a couple of days when he noticed the…read morestitching was coming out. We took it back for an exchange. There was no issue with the return, however, as we were leaving the store we noticed that they were putting the tag from the new hat onto the old one so they could turn around and sell it to someone else. That is a dishonest thing to do. Someone else will buy this hat, thinking it was new, when it had been worn before. Shame on you

I love the two sweatshirts I got!! Great designs especially for women! I would highly recommend…read morethis store (and the ice cream next door)!

Lots and lots of gift shops in DT West Yellowstone. This was one of our favorites! Fun things to…read morebuy for ourselves and gifts to bring back!

Well, the town of West Yellowstone is falling apart like the rest of the country. I have been…read morecoming up here for 55 years and we have almost lost all the icon stores in this town. We have lost the playmill, the IMAX, Dairy Queen, and this year we lost Smith and Chandlers. After 100 years of being a great store, it has been sold out to different owners and they are not carrying the same quality stuff anymore. Give it another year and they will be selling nothing but cheap t-shirts like the Eagles store does now, which was sold a few years ago. God help America, and God help West Yellowstone.

I was making a $135 purchase and the P.O.S. system that takes credit cards wasn't working well…read more The person at the cash register told me it was my credit card. The second time I tried it worked fine. Then I smiled and said it wasn't my card. The guy got angry insulted me and told me to take my business elsewhere. DO NOT SHOP AT THE CAVE

Absolutely love the cave! I brought some friends in town and we wanted to grab a few different…read morecigars. I was just happy. There was some sort of selection to choose from. The cigars were perfect and the prices were great! The employee at the front let us cut the cigars and packaged them pretty nicely for us as well. If you need a pregame pitstop or need to pick up a gift for someone before heading over to a party, I definitely recommend the cave. Their selection is the best and their employees are awesome.

The store is located in the West Park Mall right in the back of the mall . Lots of really nice…read moreNative American art and interesting items if your in the area it's one of the nicest stores I've been too.

Lots and lots of souvenirs and Yellowstone logo cloths plus your normal key chains n nic naks stop…read morein you might find something.

Service is excellent and the selection of high quality custom knives, and made in Montana products…read moreis incredible. If you want a quality product and understand what value means then you will agree that this store is a rare gem in town.

If you like knifes it's the place to stop it's right across from the museum and easy to find. It's…read morenot a big store but they have a big display of knifes it your one stop knife shop.

Outstanding service from Yellowstone Flowers! I wanted to surprise my in-laws with a special floral…read morearrangement during their stay in West Yellowstone, and Diana from Yellowstone Flowers went above and beyond to make it happen. Even though Diana was out of the shop and hours away on a personal errand, she took my call, reassured me she could handle the request, and asked me to text her the details. True to her word, she got back to me that evening to confirm everything and even called later to arrange payment, all while ensuring the flowers would be delivered by 8 PM that same day. The arrangement was not only affordable (under $50) but the impact was priceless. My mother-in-law was moved to tears by the gesture, calling it the highlight of her trip--even outshining Old Faithful! A huge THANK YOU to Diana for her dedication and for making such a heartfelt surprise possible. I am already looking forward to visiting Yellowstone Flowers in person next year to thank Diana again for her incredible service. If you're in West Yellowstone and need a florist, look no further--this shop exemplifies what customer care should be!