ALEX is awesome! He helped me pick out a new pack and provided excellent service-he knew what he…read morewas talking about, listened to my needs and was so polite and helpful. Thank you Alex!

This one star review is for the manager in hopes that you will read it and make some changes. On…read moreAugust 9th I received a coupon for a discount with REI. As it happens, I was in the market for a new backpack for travels I will be taking in the near future. I was interested in a backpack that was either waterproof or watertight as I will be hiking in a coastal area that will be subjected to intermittent rainfall of a heavy nature. I called your store and inquired about such backpacks and was told that you had many to choose from. The following day August 10th I drove an hour to your store and began looking around in the backpack department. An employee who I assume was assigned to the department asked me if there was anything I was looking for. I opened the REI app on my phone and showed the man an example of what I was looking for. This employee was about 5'9" tall with brown hair and a short beard. I do not remember his name because the interaction was so unlike what I am used to at REI that I left completely confused. When I showed the employee, what I was looking for is immediate response was, " we don't carry that type of product, you need to go to Gear Junction. They will have everything you need." I looked at your employee with complete confusion as he was recommending that I go to a competitor and did not even bother to ask me why I was looking for a particular backpack. I said to the employee, I don't want to go Gear Junction, I always buy my hiking equipment at REI. He looked me straight in the face and said we don't carry waterproof rafting equipment here you need to go to Gear Junction. I attempted to explain to him that I was not going rafting that I was going hiking and why I was looking for a backpack. He seemed completely uninterested and again suggested I go to your competitor. Finally, I asked him. Is there anything in the store that you can show me That is in a 22 L size backpack so I can at least get an idea of what I'm looking for. He waved his arm briefly toward a rack of backpacks and said it'll be somewhere between here and there and then walked away. I stood there confused for a while and attempted to look at backpacks and finally decided to help with it. I had other items that I needed to look for, but I was so upset by this man's insistency that I go shop with the competitors that I left the store. I went to my car and sat there for a while and thought about doing this one star review then and there, and I even thought about going back into your store and asking to see the manager. However, I was so upset. I knew that that would not be the prudent thing to do so I came home and allowed myself to cool down. The following day did exactly what your employee suggested, and went to Gear Junction. The Young man working there was extremely helpful and very knowledgeable about backpacks. After listening to what type of trip I was going to be taking he suggested that I probably did not need a completely waterproof backpack, but that what I needed was a water tight backpack. He showed me several, and the one that I liked the most was made by Osprey. I assume that you carry the same backpacks at REI. I eventually decided on a backpack for my trip, but I did not buy it at your REI store. This is unfortunate because I have shopped with REI since the day you opened at your old location on seventh Street. I am not suggesting that your employee was rude to me. He was not in the classical sense. However, he was completely disinterested as to why I was in the store or what I was looking for and to what end. Had he taken just a little bit of time to find out why And what I needed I would've bought something that day. As it is, you've lost out on a good sale and if I encounter this type of behavior again at your location, I will discontinue shopping local and identify the Denver store as my home store and just shop online. I do not like to do this as I like to support our local businesses. However, I will not support this complete lack of customer service. I hope that you take this review in stride and make the reasonable management decision to have a discussion with this employee so that this does not replicated itself in the future. Enclosing I will add that this is the first time this is ever happened to me at any REI location.

Basically an over glorified, expensive clothing store with a meager amount of sporting goods…read morescattered around the outside edges of the store. After the long wait and rebuild I'm like, eh, not impressed. Staff were nice and helpful though...

Love this place. Huge selection of clothing and water bottles along with all your sports needs.read more

I bought two E bikes for my wife and myself. Eric took time to explain everything and set the bikes…read moreup for us to start our ride along with accessories. Went on a few rides and we both love the bikes.. would recommend this shop if you are looking or thinking about getting a bike

The oldest and best bike shop in town... Their truly customer care oriented service and…read moreprofessional staff are the best I know of in the state. I'm a local guide with over 3,000 followers and I always have people thank me for sending them here..

A great place to learn how to fly fish and find top quality fishing gear. Ned was very friendly &…read moreknowledgeable. Ivan was a great casting and rigging instructor. My wife and i learned so much. You wont be disappointed. Support local businesses.

This is a great flyshop. I came in looking for a new pair of wading boots. There was a good…read moreselection and I found exactly what I wanted. The owner was super helpful and I wound up leaving with new wading socks and a new sling bag. Despite having lived in the area for a while, this was my first visit, but it won't be the last.

Stopped by to check out the shop and see if I could get a while-you-wait drivetrain clean. Ended up…read moregetting the whole bike cleaned and a much needed tune up. Everyone was friendly and excited to be there ready to help. Thank you guys!! Great selection of bikes, clothing, and accessories too!

Bought a number of items including bike shoes, with prominently displayed sale price. Didn't notice…read moreat the time that they charged me the non-sale price as I purchased a few items. Later noted the price difference and went back to ask for price adjustment. Several staff immediately started giving me this BS story about tariffs, changing prices, can't keep the display prices up to date due to the changing market. Meanwhile one of them goes over to the shoe display and erases the sale price. They should have honored the display price but these guys are opportunists. They know they can screw out of town visitors as we are likely not repeat customers.