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Dance Expressions

4.5 (8 reviews)
Closed • 3:45 pm - 9:00 PM

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Nomad Aquatics & Fitness - Come and visit our new yoga studio!

Nomad Aquatics & Fitness

(29 reviews)

Not a good experience..kids are not closely monitored.. my kid gulped a lot of water while the…read moretrainer and the lifeguard were preoccupied.. such an incident happened previously with another toddler too in-front of our eyes..manager of the facility is not prompt to take any actions..earlier it was much better but off late it has deteriorated a lot Response to the message in google- 1. The lifeguard wasn't in his place when the incident happened. The incident happened on the backside of the trainer and i am not convinced that the gulping happened for 4 secs. So there was a lapse in safety. 2. There is no emergency contact to report or talk to. Academy following paper and email approach but when a kid is shocked and stopped talking for quite sometime, you should have a proper communication mechanism with the manager or owner which isnt there. 3. I wasnt sugary to the front desk since i was very agitated but neither i used any unparliamentary words neither i was unruly.. aggressive approach isnt the right phrase..The lady at the front desk was rude. Instead of calming a parent she just shrugged off her responsibilities by giving a pen and paper. So training issues there. 4. Email from the manager was really really unacceptable. Next step I shall post that email to different forums to show how inconsiderate you are. 5. You asked not to accompany my kid which is unrealistic.. baseless allegations of past unruly behavior was cited with front desk when I literally spoke in length with the front desk person for the first time..

- Hygiene was hit or miss, both in the pool and other facilities. During our final lesson, the…read morewater was so murky that you could barely see the lines in the pool (photo attached). The bathrooms were so neglected that we usually opted to wait until we got home to change. Even at peak-pandemic, hand sanitizers and hand soap dispensers sat empty for weeks at a time. - Safety was another concern for me. We were comfortable in a 1:1 lesson, but some classes were larger with teachers dividing their attention. The lifeguards frequently had headphones in and were actively engaged with their phones, and were sometimes not even present at our evening lessons even with a full pool (photo of empty stand attached). - Scheduling became a nightmare towards the end of our time here. We had a weekly scheduled 1:1 swim lesson. During our last month, two regular lessons were cancelled (one after we arrived at the pool due to a no-show sub, and the other in advance because they couldn't find a sub.) We scheduled two makeup lessons, and BOTH were cancelled after we arrived due to hygiene issues in the pool. So, a total of four cancelled lessons in about a six week period, three of those cancelled after we arrived, and we were only offered a $30 refund. - The pool where lessons are held is small and often overbooked. Sometimes there would be so many kids in the pool that there was no room for a lesson, so my son would be taken to the larger lane pool and would have to wear a life jacket for the entire lesson even though he can swim independently. It defeated the purpose for us a bit. - Customer service was what really killed our experience. After showing up for a lesson and finding out that it was cancelled (see above, a frequent issue), I sent an email to the director of the swim academy asking for a refund of that lesson. The response I got was angry and highly inappropriate. I spoke discreetly with a few staff members who confirmed this is a frequent problem - the swim academy director is married to the owner and often causes issues with her unpredictable outbursts and rude correspondence. There are dozens of other reviews in local neighborhood/mom groups complaining about her behavior towards parents who try to bring up legitimate issues. It's a shame, because we loved my son's teacher as well as all the makeup teachers we had over the past couple of months. Unfortunately we just can't in good conscience continue to ignore all the red flags at this location.

Dance Expressions - dance_schools - Updated May 2026

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