" Terrell Outlet Manager Kristen" MADE ME FEEL LIKE A CRIMINAL! Please note: This is lengthy but…read moreimportant. I recently purchased a pair of AirMax from this location and the airbubble popped on the left shoe. I am not sure what happened, but I cannot see any hole or visible damage to the shoe. If I had to guess its probably weight related. I am not the most athletic guy despite my choice in athletic shoes lol. Ok here is what happened, I went in today to purchase a new pair of shoes around 1:00pm 9.9.2022. I was greeted by one of the associates who very professionally asked me if they could help? I stated yes I am looking for a new pair of shoes and explained my shoe situation. Never once did I mention or ask for a refund, however the associate mentioned that since the shoes were not that old that I should speak to the Manager and see if there was anything they could do, after all what could it hurt and I just paid $160.00 for these shoes. A few minutes later, I was met on the aisle by Kristen one of the Managers on duty. She asked me how she could help so I explained the situation. I could tell by her body language that she instantly was looking for a way out of the situation. She asked me to take of my shoe so she could inspect it. I said ok no problem right here in the aisle with customers she said yes. What she didnt know is that these are my work shoes, I wear them 12hrs a day and they could be stinky. But I took the shoe off and handed it to her. She looked at the shoe and instantly stated are you sure you bought these a month ago, it looks like the tread is pretty much gone? I stated yes and that my job requires me to stand and walk for 12hrs a day around 7-10 miles daily. She stated that she did have the ability to refund or exchange the shoes but it was up to her descretion. At this point she is making me feel like I am trying to manipulate her or that I purposely sabotaged the shoe to get a new free pair. She asked me what where I worked and I stated a warehouse here in Terrell. She then stated dont you know your not supposed to wear these type of shoes in a warehouse, that you could have stepped on a nail or anything could have happened. I kept thinking about how I was not the one who brought up speaking to her and that it was just a recommendation. I was made to feel like a criminal who somehow was trying to mastermind this plan to swindle her Nike outlet for replacment shoes. As I stood there with my Gift card for Nike inhand that I won in a raffle from my job, I just wanted out of the situation. Kristen stated let me call my hire up's and see if they are willing to do anything for you. I dont think she noticed that I was only one aisle over after a few minutes and I overheard something along the lines of " People always trying to get something for free". Kristen locates me shortly and states that she will not be able to help me because she doesnt believe the bubble popped from normal wear and tear or that the shoes were only a month old. I was done with the Interrogation at that point so I just stated thank you and left the store. Seemingly unaware of how she just made a customer feel, super embarrased as all this took place in the middle of the store. It was obvious she was gleaming in victory and pleased with Superior Managment Skills. I wanted to run out of the store as fast as one popped AirMax could take me. I feel sorry for her associates and if she reads this I hope she doesnt take it out on the one associate that tried to help me. He was the only reason I debated on not writting this review. If your wondering what my shoes looked like, I have attached a picture. Note that the shoe strings are still tied the same as when they were purchased one month ago. Respectfully Rusty Cobb

Disappointed, would never go there again, 0 star for this Nike store, and this place should be shut…read moredown, because they don't do business, they only do profit I guess, most of the racist people working there, especially two store Managers Juan and "Jenny" , they refused to follow the Nike 30 days return policy, also threatened me to take my staff out of the store, wow! Really! Are those people actually working for Nike? I believe they just ruined the Nike reputation on customer service. They told me that if you buy an item in 5, they do not take return for that, I was confused as hell, I read the Nike return policy again and again: Whether you shop on Nike.com, in any of the Nike apps, or at a Nike store, we provide you 30 days to take your Nike and Converse purchases for a trial run, confidently knowing you can return any item (some exceptions apply) for any reason within those 30 days. That also includes custom Nike By You sneakers. After got kick out by the Manager Juan, I immediately drove up to the Nike Allen premium outlet, do the return with same items, the employee there process my return right the way and without even ask a question. Wow Nike! Please investigate the store in Terrell, enforce the Nike return policy, instead of treating people differently.

We've been here a few times and spent hundreds of dollars but every time we come the employees are…read moreso darn rude and unhelpful. I feel like they don't want us in there and just want to go home. Hire some friendly staff. This is horrible customer service. Last time here for us.

Great spot for all your local sports needs! They always have what I need and the staff is always…read morefriendly and helpful!

I'm not complaining about the 30-degree drop in temperature that we got yesterday but after…read morefreezing my buns off at last night's football game, I decided to pick up something that will keep me warm at the next sporting event. This place opened within the past year and they're located next door to Joe Willy's. If you reside in the Rockwall or Heath vicinity, this little sports shop carries all types of apparel for the two local high schools in addition to other athletic/sports related stuff. They also do custom printing orders for your favorite high school sports team or club. I don't know about anyone else, but I'll be stylin' at the next outdoor stadium event rockin' a pair of flannel pajama pants with the Rockwall logo emblazoned all over them! Maybe I'll even dress them up with some high heels! : - 0

Prices are high. Clean. Academy needs work on how much room we can move around in the aisles. TOO…read moreTIGHT. Cannot breathe. God forbid there's more than three people at the same location looking at something in the clothes section. Still better than Walmart. Associates are fair. I wouldn't ask for help, unless I truly couldn't figure it out.

Came here to complete our assembly of a firearm. The had the tools we needed to complete this task…read more Only had one team member in firearms that could help us and was knowledgeable. The store is organized but team members need some fine tuning here. Prices are not bad.

First time in the store! I was amazed at the selection especially when the college bookstore…read moredoesn't have half of the selection.

First impressions the place is nice the atmosphere is great tons of sports teams and colleges, only…read morebummer was there was no San Antonio Spurs gear. Not sure if that'll change soon? Either way walked out bummed. No Spurs or Rockets just mavericks. For a local store I was expecting some teams from the south. Instead there were teams from out of state filling those blanks.

Terrible customer service. Waited for 15 minutes to be waited on and finally gave up. 3 employes…read morewere justB.S. with one another.

Store is very unorganized and the employees do the absolute minimum. Had to ask the Jessica the…read morecashier to check the sizes of the shoes we were buying because she just opened the box and glanced at the shoes.. apparel and shoes were in complete disarray.. As someone who has worked for academy and several other retails stores similar in nature, management needs to be held accountable for this. Upper management needs to go take a look at this store. I can only imagine what the inventory is like and what their shrink ratio is..

This is a new dance studio in Canton, TX near First Mondays! The teachers are amazing and so…read morepatient! My daughter absolutely loves it and looks forward to each week. I highly recommend sending your little or big dancers to this studio! Adults they have classes for you too. Let's support positive people making a positive impact in our community! Canton Dance studio rocks!!!