I've visited this office three times now (twice for exams/cleanings and once for teeth whitening) and have had a positive experience each time. Here are some of the highlights:
The Office: Housed in a new, modern building, the waiting room is bright and welcoming with plenty of places to sit, a Keurig and cookies! The exam rooms are similarly bright and comfortable. One of the nice things is that you don't have a lot of "stuff" looming over your face while you are in the chair; all of the apparatuses are on swinging arms that come up from the bottom, so I imagine if you are the nervous or claustrophobic type, this would be a huge plus. The only thing hanging in your sight line is a small flat screen TV (a nice distraction!).
The Staff: From the front desk receptionists to the techs, everyone I have encountered has been friendly, professional and genuinely interested in patient care. On my last visit I watched as one of the techs helped an elderly man out of his chair in the waiting room and into an exam room and she was extremely kind and patient - no attitude, no hurrying him or talking down to him. My own tech, Natalie, was just as friendly and I appreciated her gentle touch (particularly when the dental floss came out!).
Dr. Shumate: In a word - charming! He's upbeat, cheerful and has a great sense of humor. He took the time to explain my x-rays to me and asked me if I had any questions. I never felt rushed or like he was just going through the motions to get to the next patient.
If I had to point out a "con," it would only be that on my first visit the staff tried to upsell me on a couple of procedures (like Invisalign, even though I have already had braces), but in reality it's a business they are running so I can't really object. Just be prepared to say a firm "no thanks" if you're planning to visit as a new patient and aren't interested in bells and whistles. I felt bad brushing them off so found myself sitting in an office watching a video about Invisalign. Be assertive! haha
Overall, a great experience and a practice I'd recommend to a friend. read more