During the building process of our new home, the construction manager & sales representative were very professional and responded to all of our questions and concerns in a timely manner. Once we moved into our home in July. 2022, architectural issues quickly arised from poor constructional work. We have had numerous issues from a baseboard being stapled through a water pipe, causing a huge leak in our dining room leading to damaged walls and flooring, to having an 8 foot long Crack in our foundation that we have been dealing with since winter. Reaching out to DRB regarding these issues has not been an easy task, given the fact that we keep getting a new point of contact we need to reach, getting the run around, or blatantly being ignored.
Our dining room has been in the 'process' of getting fixed since August 2022 & has still YET to be finished almost 2 years later because we are no longer getting responses from Dan Ryan. Not only I am extremely disappointed in the poor craftsman ship, but ever more disappointed in how Dan Ryan has been handling the situation..or lack of.
As for the 8 foot Crack in our foundation that has damaged our drywall, baseboards, and carpet, now causing mold in our home due to the winter snow & all the rain is presumably not covered in our warranty because according to Dan Ryan it is not considered a ' major structural defect'.
We are extremely disheartened to experience this considering we thought this would be our forever home. We are at a loss on what to do & figured the next steps would be to get a lawyer involved. I would highly reconsider this builder for your future home. read more