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    Dan Falco

    5.0 (1 review)
    Open 8:00 am - 9:00 pm

    Services - Dan Falco

    Buyer's agent

    Listing agent

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    15 years ago

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    Jessica Vooz- Keller Williams Real Estate - Living the Good Life in Every Home

    Jessica Vooz- Keller Williams Real Estate

    (3 reviews)

    Jessica Vooz is smart, driven, honest, and reliable. She has helped us buy, sell, and rent homes,…read moreand will be a lifelong partner. I can always count on Jessica for any questions or issues that I have with my rental property, and she is always able to get the job done.

    I had trouble with this group. Jessica was my selling agent and very hands off. I didn't know…read moreanything when we started the process of selling and I believed that Jessica knew what she was doing and I trusted her, she is very convincing. Her approach however is a little hard to swallow. As things moved forward I felt Jessica was very disconnected from us and learned that she was spending a lot of time in broker classes and not with us on a personal level and I didn't like that. We didn't have much guidance regarding presenting our home. I felt that their answer to everything was reduce. Granted we started in the beginning of winter which we were NOT discouraged to do but non-the-less were reminded on multiple occasions that was the reason the house wasn't selling. The other agents in her group were okay. The mortgage lender they work with was helpful in spite of a lack of communication and confusion regarding funds. My buying agent Kimberly Rosado was nice. She was also the go between for Jessica most of the time. I spoke to her more often than any. Even though she constantly reassured me they were putting all their efforts towards our cause, I often felt in an her attempt to deal with my concerns, she was placating me on both ends which made me feel uncomfortable. I did all the house searching myself. The system they had us set up in was sending properties that were in the wrong areas, unavailable because they were mobile homes or foreclosures, and the price range was unworkable. They refused to set us at the price point we were looking for and the homes we could have bought were not sent to our attention. They couldn't fix this. We needed a contingency agreement and were originally told this was the norm and people did it all the time but I got no help from their end finding a home. I would see something on Realtor.com and give the info to my agent, then she would call and arrange a showing. She was nice enough but she didn't do anything to help FIND a home for us, and when we were all done, she told us she had a housewarming gift and would drop it off in the morning at our new home but ... nothing ever arrived and she hasn't spoken a word to us since. Even though she said she goes by here all the time. Many times e-sign documents would be difficult to open or they wouldn't get them to us in reasonable time so Joe could get it signed within the time allotted. We ended up being homeless because they delayed telling us some paper wasn't completed and because of the delay we sold 5 days after our original settlement date. Ended up in a hotel. We were assured in the beginning that generally they did the sell/buy settlement on the same date at the same location but with three cats in the car we drove all over the area from office to office for both the sale on Friday to the purchase on Tuesday. It was chaos and there was no representation for Joe at the sale table and had he not known how to do this (accounting degree) he wouldn't have noticed an error that could have cost him a couple hundred dollars. The buyer agent for the buyer of our home made a $900 mistake in the price our home and we had to $300 of that too. All in all I don't think Jessica's negotiating skills are questionable as we had to pay 5% closing for the buyer as well. At least Kimberly got us half closing for our purchase. Which is fair. I often felt like we were second priority because our budget started out much lower than it ended up being and I believe they put more effort into higher end clients. I am sure "I" found our forever home, now I should never need another agent again. If I do I would NOT use this group again. It's sad when after closing on the purchase of your new home and the buying agent tells you she has a housewarming gift for you and then she just blows you off. It just confirms the BS they dished out to us. I would say that sums up most of this process. I can't recommend these people to anyone who needs to be walked through it. It's not how they do things.

    Dan Falco - realestateagents - Updated May 2026

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