The new hospital at Delta looks well, shiny new facilities etc, and the consultants are good but…read morethe administration people are horrible. This is the second appointment in a row that I've ended up crying at. Last time I arrived for a test booked weeks in advance I was told "oh but that's been cancelled". I said I wasn't told and they said oh but we called you, it must have been the wrong number. They checked the number I'd given and it was correct. I had one missed call earlier that week from what was likely them, but no message - seems they determined it was the wrong number, sighed, and did nothing until I arrived. Didn't care about the fact that I had a second appointment scheduled to be after that one, with those results. This time I was told at the first counter to ask at the blood test centre what number office for my next appointment. Needless to say, the centre didn't know. I went back to another counter to ask the door number and was kept waiting 10 mins while the administration deliberately went slow and refused to help though I noted I had been misled by two other counters and the doctor was now waiting for me and even the lady in front of me in the queue told the receptionist to deal with me. It was deliberate, petty, and caused me to cry and lose a lot of time (still waiting to see if the consultant will see me late or has gone on lunch). If I want that kind of non-service, I pay cheap prices. Cavell is premium prices.

Overrated. I've been here several times for various different reasons and will not come back…read more Extremely rude and sarcastic nurses who don't do anything to make you feel comfortable or at ease. In addition, finance and the hospital are totally disorganised - sent me the wrong bill several times, billed me for services not received. Sent several bills late and when I called to ask about something else (an incorrect bill), the lady scolded me for 'not checking my mailbox' even though the bills hadn't arrived yet. I don't understand why Edith Cavell gets away with charging such high prices when it can't even send a correct bill. I've had better nurses, doctors and services for less than a third of the price in other Brussels hospitals.