I wish I could give zero stars, but unfortunately that's not an option. If you ever see Silicon…read moreValley Heights, and specifically Kelly's name listed as an agent for a home you are trying to rent, do yourself a favor and run the other way. We had a horrible experience just a few weeks ago. There was a listing on Zillow for a home I was really interested in and I immediately reached out to Kelly the same hour it was listed and was able to set up a time with her to go see the space. She initially was responding quickly, and set up a time and met with us at the location. We chatted with her and let her know that we needed to move ASAP which she said she would mention to the owner, and we are ready to move in as soon as the house was finished with the touch ups she mentioned were needed, complete. Everything seemed to be going very well and Kelly seemed nice and like she liked us and wanted to move forward with us. She said that was great and that obviously the owner would rather have someone move in sooner than later. I asked about the process and how it works, and she said she would send the application over to my email to fill out, and if everything looks good, then she would forward it to the owner for approval. Once applications were submitted and background check fees paid ($47 each I believe) She acknowledged the receipt of my husband and I's applications, and let me know that she will be forwarding to the landlord for final approval. She told me that the home will most likely be ready for move-in about a week from the date that we saw it. I told her that was no problem and that should work for us. Fast-forward a couple of days I didn't hear back so I reached out to her and she said she still hadn't heard anything from the owner, which was strange. Kelly said she would reach out and let me know, which she didn't. Two more days pass and I reach out to her again, and yet again she says she hasn't heard anything. She says she will reach out and update me. And of course she doesn't. The following day I reached out to her, letting her know that I needed to continue my house search if this was a no go, and that I needed to know what was going on. She tells me that the owner ended up going with another applicant. Not once during this whole process, did she mention that she would be sending other applicants to the landlord or that they were considering other people. When someone tells you they are forwarding something for approval, and give you an actual move-in date, it kind of insinuates that they are most likely going to move forward with you. I asked her why my application was not pushed forward immediately if I was the first one to see and apply for the place, and she said yes, you were, but there were more showings with my partner Angela and so I just sent waited and sent them all together....!!! I asked her why they didn't follow the first come first serve rule and push my application forward and according to her "that's just how they do things at the company." Which I didn't buy, and was not really an excuse that made sense to me. My thought is she didn't send my application in the first place because she wanted to give it to someone she knew, or she's racist and is discriminating based on the way we look/religion we follow (We're Muslim) and didnt want to rent us the place. So from the beginning she was lying to me telling me she was following up to see if the owner had looked at my application and then later on tells me that she just ended up waiting and sending all the applications together. So obviously, she had not sent in my application immediately when I turned it in. There was so much lack of communication and clearly understanding on her part. I don't know if she's new or if she just doesn't know what she's doing, but Silicon Valley Heights, you really shouldn't hire incompetent people to run your showings. Absolutely terrible service, and treatment-you guys should be ashamed of yourself for wasting peoples time and money

Do not waste your time and money with these scammers. They are most unprofessional management…read morecompany I've ever seen. They will waste your time and money. Will charge you for background screening and at the end a week later they'll tell you landlord gave rant to someone else, without even giving you a reason. Total scams. They living on your screening money. Imagine if they do it to 10 families every day in a single property, how much they will make every day. I'm very sorry I wasted my valuable time with them.

Katie is a thoughtful, thorough and professional realtor. She is also dedicated, detail oriented…read moreand well connected in her field. Katie connected us with fantastic movers, a great painter and her staging person and photographer were awesome. She's helped us buy, and then sell. Both experiences were great and Katie helped us keep stress in check throughout each process.

Katie is a wonderful real estate agent, and a wonderful human. She was great to work with in every…read morecapacity...and her attention to detail was incredible. She always has the best interest of her clients in mind and take great care.

Andy and his sister Yuriko are an outstanding team from start to finish. What really impressed me…read morewas how well they complement each other. Yuriko handled all of the day-to-day logistics with incredible attention to detail -- she was organized, responsive, proactive, and always on top of things. Andy brought deep market knowledge and excellent negotiation skills, and he secured a deal I was very happy with. Together, they made what could have been a very stressful process feel smooth and manageable. Before listing the house, they walked through with me and created a thoughtful list of improvements and changes that would help maximize the sale price, and their advice was spot on. They both have a very strong understanding not only of the market, but of people as well. They're smart, strategic, professional, and clearly very experienced in how they conduct their business. Best of all, everything closed in less than a month from start to finish. I would absolutely recommend them to anyone looking to buy or sell a home.

We cannot be more grateful to Jeni Moon, Andy Tse and the whole Tse Group Team! The selling of our…read morefamily home was extremely complex and challenging! Each challenge was met with immense knowledge and care throughout the whole process. From the pre-sale all the way to closing, we received constant communication, reassurance, invaluable resources, dedication, and expertise. The Tse Group's Team is categorically the BEST Real Estate Team in ALL of California.

We first met Yamina when she was the seller's agent for another home we were interested in. Even…read morethough we didn't end up buying that house, we were so impressed by her professionalism, honesty, and warm personality that we decided to work with her as our own realtor. From day one, Yamina was incredibly courteous, responsive, and transparent. She always told us things as they were, addressed all concerns we had, and offered practical solutions rather than just telling us what we wanted to hear. As first time homebuyers, her honesty and guidance gave us a lot of confidence throughout the process. She also connected us with an excellent network of trusted professionals for everything we needed - from lending to other services. Having those reliable contacts made the entire home buying process much smoother and less stressful. She was patient, knowledgeable, and genuinely had our best interests at heart. No question was ever too small, and she was always available to guide us through every step of the process. Thanks to her dedication, expertise, and hard work, we were able to purchase the home we truly wanted and recently closed on it. We couldn't be happier with the experience. We highly recommend Yamina to anyone looking for a trustworthy, knowledgeable, and caring realtor. She made what could have been an overwhelming experience feel manageable and enjoyable, and we're grateful to have had her by our side every step of the way. We would not hesitate to recommend her to our family and friends.

Yamina helped us sell our very first home during an extreme uncertain time of COVID-19. It's not a…read moretypical Bay Area home selling experience when you just list there to wait for potential buyers to bid up the price. We decided to sell our property due to the job relocation, and the COVID-19 shelter-in-place made everything so difficult from open house, escrow paper signing, and moving. But Yamina made it very easy for us, and she tried her best to minimize the work my wife and I had to do. She was very firm with the price while actively seeking for more serious buyers to give us more options. The numerous email, call, and e-sign became painless because of her timely communication. Our overall experience is very positive. Highly recommended for future home sellers and buyers to receive professional help from Yamina Wu.

Nancy is a top notch, full service realtor. We recently purchased a home in Los Altos, and we…read morefound her expertise invaluable. She is very knowledgeable, honest, straight forward, reliable, and not in the least bit pushy. She really is a pleasure to work with. Nancy combined her understanding of our desired home features with her knowledge of Los Altos neighborhoods, schools and city building codes, ideal lot dimensions, home remodel-ability, etc. to give us great advice. The market was in a newish downward trend at the time we were looking. Nancy recognized this and suggested we bid under list. We did, and we got the house we wanted at a fair price! Once we closed escrow, Nancy continued her quality service by organizing estimates and booking services such as new carpet installation, roofing and tree trimming services and a handyman. She has great contacts that provide excellent and reliable service. This made our move in process seemless and very low stress! Highly recommend working with Nancy to find your next home!

I contacted Nancy for her opinion on sell & buy, vs. remodel decision. She gave us her honest…read moreadvise, to recommend us to remodel, instead of sell & buy. She even comes to our house to give me additional advise on remodeling. She is trust worthy. I definitely recommend her if you are looking for a real estate agent. James

If I could, I would give Minhua a 10 star, because she is the best!…read more Minhua is efficient and effective across the whole process, by proactively identifying areas to improve, effectively landing the improvment areas, and effectively close the house under a week after the listing. Overall it is the most enjoyable experience and I'd strongly recommend Minhua to friends or family members! Once again, super awesome work! I'd definitely work with Minhua again in the future!!!

We can't recommend Minghua enough. Minghua and her assistant Christine took care of us in our home…read morebuying and house selling process. We have purchased a home before and working with them was great since they provided their honest opinions on the properties when others agents may be more interested in closing the sale. Minhua has many years of experience and was able to help us navigate the challenging landscape of rising interest rates, rising housing prices, and multiple offers to ultimately helping us save money. On the selling front they both were able to help us to sell at the right time using the right amount of upgrades to maximize our selling offer. Renovations and staging were all timed perfectly making the selling process was very smooth. Overall the experience was great and saved us time and money on both sides of buying and selling.

As first-time home buyers, we couldn't have asked for a better agent than Rita. We worked with her…read moreover multiple years, and throughout that entire time she was incredibly patient and supportive. At no point did we ever feel pressured to buy--she truly prioritized helping us find the right home rather than just closing a deal. Rita's knowledge of real estate, especially in the Bay Area, is exceptional. She took the time to educate us on both the big picture and the finer details--from factors that impact long-term appreciation to nuances like lot positioning, street exposure, layout considerations, foundation tradeoffs, and even practical aspects like roofs, windows, appliances, and ongoing maintenance. This gave us a level of confidence we wouldn't have otherwise had. She consistently went above and beyond for us. She stayed up late helping us prepare competitive offers and was always flexible in scheduling tours around our work hours, even on short notice when timing was critical. When it came time to make an offer, she guided us through a fast-moving process and helped position us to win in a competitive market. Even after closing, Rita continued to be an invaluable resource. She helped us navigate the early stages of a home renovation, connecting us with architects, contractors, and gardeners, and making sure we understood both immediate and long-term maintenance considerations. We're incredibly grateful for her guidance, expertise, and dedication. We would highly recommend Rita to anyone--especially first-time buyers looking for someone who is patient, knowledgeable, and truly invested in their clients' success.

My wife and I had the absolute pleasure of working with Rita Chao as our buyer's agent, and we can…read moreconfidently say that choosing Rita was one of the best decisions we made throughout our home-buying journey. Rita is an exceptionally experienced real estate agent in the Bay Area. What truly sets her apart is her deep understanding of the region's real estate history, market evolution, and long-term trends. From our very first meeting, Rita took the time to clearly and patiently explain these broader market dynamics to us. Rather than jumping straight into showings, she helped us build a solid, high-level understanding of what buying a home in the Bay Area really means--financially, strategically, and practically. This gave us confidence and clarity early on, which was invaluable as first-time buyers navigating a very competitive market. When it came to the actual home search, Rita was meticulous and highly responsible at every step. She first helped us narrow down target areas and property types based on our budget, lifestyle needs, and long-term goals. During each showing, she provided thoughtful, professional evaluations tailored to each individual property. She would point out whether the layout was functional, whether the neighborhood felt comfortable and livable, the condition and wear of the house, and what kind of repairs or renovations might realistically be needed--both short-term and long-term. Her insights helped us see beyond surface appearances and avoid costly surprises. She patiently went through every important detail with us, carefully explaining potential risks that many buyers might easily overlook. This level of diligence made us feel protected and well-informed throughout the transaction. During offer negotiations, Rita was incredibly respectful of our emotions and priorities. She never pressured us into making rushed or irrational decisions. Instead, she advocated for our interests, helped us stay grounded, and once we were ready, worked tirelessly to secure the most favorable terms possible. Finally, what makes Rita truly special is her genuine warmth. She treated us like friends she genuinely cared about. Even after everything was finalized, Rita continued to check in, visited us, asked about our move-in plans, and offered help whenever she could. That level of care is rare and deeply appreciated. We are extremely grateful to Rita and would wholeheartedly recommend her to anyone looking to buy a home in the Bay Area.

We've used Lisa Nite at the Saratoga CTT office for years. Highly recommend! Lisa and her team…read moreare awesome, willing to go above and beyond for our clients. Escrow officers don't get any better than this.

We had a really bad experience with this title company. We did our refinance and would like to add…read morea name onto the title. However, the employee forgot to add the name onto the title. After that, they asked us to do it by ourselves because the escrow account had been closed. They promised to prepare the documents for us, but the documents were lost in the mail. Finally, they sent us two different sets of documents. When we asked which one we should use, they said they did not know and refused to help us any more. There are also a lot of discrepancy, typo and mistakes in the documents. This should be their responsibility to help the client to prepare the document and finish the work. They did not do that and even cannot give client sufficient advice.