If you're needed a snowboarding or gear for the season go here!!!! The staff is super knowledgeable…read moreand inviting. They have a wide selection of boards and are happy to help you find the perfect one. This also goes true for boots!! The staff let me test fit in the store before committing to the wrong size. They'll definitely get you set up with everything you need for the winter season at a reasonable price.

Service is great! They gave me recommendations on what other stores to check out for skiing. Will…read moredef come back for a new snowboard. They also have a lot of sales when I went in!

I went in to figure out why does my foot go numb when I snowboard. Julio, jumped right out to help…read moreme. He spent over an hour helping me with proper fitting, explaining the different reasons and gear options that could cause it, and made sure to give me solutions that were right for me. Safe to say he probably changed my whole snowboarding experience after our encounter. The store had a nice selection of everything snowboard related, great vibes and amazing customer service!! If you ever need help, ask for Julio. He's been on those slopes for decades, an absolute beast!

Extremely disappointed. We ordered what was presented as a legitimate product, only to receive a…read morepair of DC snow boots in very poor condition. The box was so aggressively over-taped that it ripped apart while opening, and the boots literally fell out. One boot was clearly a display model, visibly dirty, scuffed, and worn, showing obvious signs of being in and out of bindings and tried on countless times. After some digging, it appears this display boot dates back to around 2012, which makes this even more unacceptable. It still had an ink security tag attached, suggesting little to no quality control. When contacting customer service, the interaction was calm but completely unhelpful -the representative was disengaged and dismissive, offering no real solution. We were also told we'd have to send the boots back and wait for them to receive the return before any refund, which meant we couldn't afford to buy replacement boots in the meantime. Charging $140 for mismatched, outdated display boots and backing it up with poor customer support is misleading and unacceptable. This was meant to be a Christmas gift, and instead it turned into frustration and extra stress. I would not recommend this shop. Edit to add: The business responded stating I asked for an "80% discount with free shipping." What I actually asked was whether they would reasonably work with me on price after sending boots that were clearly used, damaged, and later identified as old display boots--without that being disclosed beforehand. A $40 discount on a $140 charge did not reflect the condition or age of the product. I'm adding this clarification so buyers have full context.

incredible staff. In and out super quick and great guys to deal with. I have taken several people…read morevisiting me to this shop and they always take great care of them with the right equipment recommendations and tune ups.

Avoid any location of this dishonest/shady business. They gave me broken equipments for "premium…read moreseason rental". Yes, for $240 premium price, you got equipment doesn't work at all when you are in the ski area. My two trips got wasted. The first time the shoe didn't fit. The second time the ski didn't work.

this was my first time here and everyone was so nice. Goldie helped me pick out my helmet and this…read moreone gentleman (I forgot to ask for his name lol) helped me with my goggles. They were very informative and patient with me :)

It could not be easier to sell gear. Drop stuff off. Get an email your stuff sold. Super fast,…read moresuper easy.

Gavin, Matt, & Sil (earlier on the phone) were very helpful. They gave good advice, are sincere,…read morecommitted professionals. I was in & out in 10min with the rental & the shoes, the skis, the helmet were a perfect fit for my 4th grader. Great experience. I highly recommend them!

Very helpful and fun! I will do all my rentals at Christy sports. They are knowledgeable and their…read moreprices are better than many of the other stores

Miles did an awesome job punching out my boots today. What a smart and knowledgeable fella!read more

We have now purchased skis for ourselves and our kids from Level Nine every year that we've been…read moreback in Utah. The location is convenient and I'm always struck by how knowledgeable the staff is. They all are avid skiers/snowboarders with so much love for the sport. The selection is fabulous and the sidewalk sales fantastic! My son was thrilled this year to see the skis he's been drooling over, on sale! Level Nine is always my first stop for local ski gear!

Came in looking a new ski setup this winter on a limited budget. I also don't know much about skis…read moreor boots either. But the associate, Rachael, was so helpful! She sized my boot perfectly and patiently answered all of my questions about skis. She offered valuable insight and clearly knows her stuff! I found the perfect boots within my budget and skis for a reasonable price. She also helped me get my skis mounted! Literally made this experience so easy and helpful. Someone give this gal a raise because this was one of the best customer service experiences I've ever had!

Always we stop at REI at the beginning of our backpacking trip because we need fuel and freeze…read moredried foods. I also got sun hoodies. Good selection of stuff here. Staff was helpful and friendly.

Usually pretty good, great selection and friendly staff. The manager (possibly owner?) is very…read morehelpful and knows his stuff. The other main guy (the one with the pencil mustache who looks like Oswald the bad guy on Peaky Blinders), can be a bit of a weasel. Tried a bait and switch on me once, but I wasn't in the mood and called him on it. Another time the shop was slow and he was trying hard to sell me a new bike, but seemed offended when I casually mentioned I preferred Campagnolo Super Record instead of Dura Ace -especially if I am spending that kind of money. Overall, I still go there when I need something as the prices and selection are good and a lot of the other closer shops in town either don't service/supply road bikes and parts (Go Ride) or have some serious attitude (Guthries and Pretender....uh, I mean Contender).

Recently moved to SLC and first time at Hanger 15. I have a 3x10 Ultegra groupset and others had…read moreadvised me that I couldn't easily replace my small chainring with anything smaller (which I need for these canyon rides, & rear cassette wasn't an option) but Hanger 15 diagnosed the situation, found the solution and got it swapped out on time and for less cost than I had imagined. Game changer for me. . .now I have the super low gears I need. Very pleased and I won't go anywhere else.

Parking is a nightmare, directed to the baseball gloves, but struggled to find the right size for…read moremy left hand player. Staff was MIA when I needed help. I get that there is no public restroom, but not very sympathetic response when directed to cart my 3 year old to another store just to come back and ask for help (which I wasn't getting in the first place). Good reminder why I shop online. Able to come home and buy the items on Amazon much easier, quicker and cheaper. Wanted help and to support brick and mortar, but didn't feel supported as a solo parent trying to buy sports gear for my son.

Finally some good customer service at a Big 5 Sporting Goods Store…read more I came in to find out if they had any hiking boots that would suit my needs, and weren't to expensive, but were of good quality. Angel asked right away if he could help me. I told him what I was looking for,. He was very patient with me. Since the store is set up that the sales associate has to go in the back to pull the shoes/boots from inventory. I put a lot of miles on Angel today. I think I tried on every possible hiking boot that they had available. The answer was always nope this one isn't going to work for some reason or another, mostly due to comfort. I was about to walk out again defeated when he said "Why don't you try these Bearpaws they look similar to the boots you have on." I said "Sure, let's give it a whirl." He came back empty handed saying they didn't have my size in stock. He quickly added that he could see if another store, in the valley, had my size, and he could have the boots transferred to that store. He called around, the store in West Valley had my size. He said I could drive all the way across town, or I could come back when they transferred. I opted to come back. I didn't want to drive across town, in traffic, to try on a pair of boots that I wasn't sure would fit me or not. He said it would take around 10 days. Just to come across town...ummm ok. I wasn't in a rush so it was ok I would have to have to wait. Angel was so helpful in this seamless process. I was also able to find a new hiking pack similar to the one I've used for years. It was a disappointment that they didn't carry the same style, but that isn't Angels fault, and the pack was similar enough that I'm sure I will enjoy it just as much. Fast forward a few days later my boots were in to pick up. That's faster than the 10 days I was told. I told them I would be by on the weekend to pick them up, well actually to try them on to see if I liked them. The next day someone else called to tell me my boots were in, I told them I had already spoken to someone, and I would be by this weekend. So the weekend came, and again I went hiking in my old boots. I stopped by to check out these Bearpaw boots. What a difference a week makes when it comes to customer service. I had to ask for help. I asked if Angel was there, and they said he had the day off. I told them what I was there for, and the two sales associates at the counter looked at each other like "what is she talking about". Someone found the boots, and handed them to me...and I was left on my own. After trying them on, I decided to buy them, and try them out. They were similar to the ones I already own, and hoped for the best. The cashier surely wasn't friendly when she rang up my purchase, which is the case with most Big 5's. Big 5's are a lower end discounted sporting goods store with a self serve vibe. When you shop here you know what you're getting or you should.