Great service and very friendly. Helpful and did great job all around…read moreExplained everything did and results and didnt rush to get done and leave.

When we needed to update our homeowners policy at the same time Jackson was becoming Sumser, Jenna…read morewas on top of the situation and made the transition painless for us. Excellent customer service!

Heather Miller from WBA Insurance was absolutely Awesome, you couldn't have asked for a perfect…read moreperson to handle our situation. Thank you Heather. We are so glad that we will have our auto added to our home insurance. Coach Watters

The agents that work here are amazing and so welcoming. I was very impressed with how knowledgeable…read morethey are about coverage packages and I love how simple they make it when trying to pick the right carrier. I got a quote for life insurance as well as a renters policy. The agent who helped me was kind enough to bring in the expert on life policies and then broke down how my payment schedule would be with both. I'm glad I chose WBA.

No One returns calls ? After 5 years as a customer, I'm extremely disappointed in the level of…read moreservice I received. As a 65-year-old newly retired customer, I reached out to explore options after downsizing to one vehicle (a 2016) and switching to liability coverage. What should have been a simple request--removing a car and providing an updated rate--took nearly a week and i sent a 2nd request.to get an email response. However, once I submitted my cancellation, I suddenly received multiple responses in a single day. That inconsistency says everything. Customer loyalty clearly doesn't matter here. If you need timely communication or basic responsiveness, this is not the company I would recommend.

I would like to mention Chris from Kilgo. he stepped in and stayed on top of a problem I was having…read morewith roadside assistance. he was friendly, helpful and consistent. I highly recommend them for any insurance needs you have.

I love Kathy Ball!! She's been my agent for years and no matter how much time has passed, she is…read morealways very attentive and responsive to my needs. I couldn't imagine using anyone else's services.

From the owner: Ball Martin Insurance is a full-service insurance center offering complete insurance programs for…read moreall of your personal and business insurance needs. We provide our clients with a caring and personalized service. Our services include health insurance, auto insurance, life insurance, home insurance and others.

We were in Starbucks as my dad was getting coffee and a Karen stood in the window of the building…read morestaring at me very dirty like. A few minutes later he waved at her and this Karen-like figure got very angry and flipped us off. This is a very unprofessional business. We are almost sure it was the face of the company standing in the window.

This is a great agency! Personalized attention and problem solving! You deal with them and they…read moredo it all! They helped prevent our car from being totaled (our request); they take care of requested documents from the banks, you name it! HIGHLY RECOMMEND!!!!

We stopped in to complete our application for a international drivers license and finished with a…read moreone year membership as well as our photos for the license and for our passports which we all included free with the premium one year membership. Lynn took very good care of us professionally as well as being informative and knowledgeable which was very helpful. The services were very thorough and professional and the value of the membership covered the fees for both of our international photos and licenses as well as both of our passport photos which were also emailed to us so we could attach them to the renewal email. We would definitely recommend both Lynn and AAA on Mall Drive. The gentleman there also answered our auto service request questions and helped with explaining the cost of tires and what is included with a years warranty.

Recently my car broke down and I have AAA so got it towed there. I pretty much knew my car was shot…read morebut I went ahead and got the diagnostic done and was correct at that. The man that helped me (I wish I remembered what his name was) was very helpful! I ended up scrapping my car and he provided recommendations on where to do that at and also helped me remove the license plates!

Communicated with the office manager via email and she was very responsive and straightforward…read more Insurance is a necessary evil so may as well talk to someone who is cordial and not pushy.

Contacted this office about a quote on a Saturday through Yelp. They responded in minutes letting…read moreme know of their hours and offered a few optional times to sit down with me and go over my policy and see if they could match coverages with a save me some money.