If I could give zero stars I would. I have had multiple poor experiences with this florist. My first bad experience was when I ordered a bouquet as a gift. A handful of random flowers were delivered in a vase, some were broken at the stem, and stuck in the middle of more greenery filler than flowers. No arrangement to the bouquet at all. When I called to complain, the owner said she had teenagers helping her that day and some didn't do a great job. I was given a credit for my charge. About a year later the second bad experience involved a large order of multiple boutonnières to be prepared for four separate occasions. The first batch was picked up and I noticed the flowers were not as expected, but there was no time to fix it at that point so I took them anyways. They had been sprayed with some sort of "floral" scent and by the end of the trip and the events, some of the recipients stated they threw them out the window on their way home they stunk so bad. I went to the shop following the stinky batch, and the owner argued with me about what I was given vs what I was expecting based on my conversation with an employee when I ordered. She guaranteed to correct the flowers for the second batch, which she did, but then when I got to the final two events I was short two boutonnières. I dreaded calling to tell the owner what happened since my last conversation with her was so unprofessional. Yet I did and she refused to take responsibility for any of it. I ended up paying full price for the whole thing in spite of the errors just so I could walk away without doubting I had done the right thing. Fast forward two years...I needed to order another bouquet on behalf of my company for an employee. I order from florists all over the state in my job for various occasions, so I know what to expect. When I placed the order I asked for a receipt for my expense report and the owner asked if the flowers could be delivered the next day and she would send the receipt then. I said no problem. I gave them the option of emailing or faxing the receipt. I never received a receipt for an almost $80 order and after two additional phone calls asking for it. Needless to say, three strikes and you're out! I am never using their services again nor will I ever give them a good recommendation unless the business is sold to a new owner.
UPDATE...it has now been nearly four weeks and still no receipt or even a follow up call to say "can we give you something in writing for your expense report." Never again will this vendor ever have the opportunity to give me lousy service and you better bet I tell everyone don't go there! read more
