They actually flip the blizzard upside down before handing it out and they actually add the extra cookies or sprinkles you ask for!

Don't order in the app. They do not make your orders until there is no line at the drive thru. And I waited 10 minutes for attitude and a really crappy product. She did volunteer to remake it when I said this looks awful. I don't care to wait another 10 minutes. Photo included read more

Dairy Queen - Did they sweep the floor - Ice Cream & Frozen Yogurt Near Me - Mayfield Heights, Ohio

This is my 100TH REVIEW of the YEAR (2019). WOOT, WOOT. I had an extremely bad day in early July so a friend bought me some ice-cream to cheer me up. This is very average ice cream shop but it does the job if you are craving something sweet. I had chocolate ice-cream on a cone. It was alright. My friend had a chocolate cone as well. I wasn't in the mood to take a photo so I didn't take one of my ice-cream cone. It is a $1.89 each for a medium size cone which is super cheap. My friend said their Blizzards are good (a thick milkshake stuffed with different toppings). Service was good. We walked in around 7:30pm and the line was not long. Since I don't live in the Mayfield Heights neighbourhood, I most likely won't be back here because there are other ice-cream shops where I live. I do want to try other flavours here though. **** - 100 total reviews in 2019 - 309 total Yelp reviews - Reviewed on 23 July 2019 read more

Dairy Queen - 10 July 2019 -- Outside - Ice Cream & Frozen Yogurt Near Me - Mayfield Heights, Ohio

Will not be returning as long as COVID is an issue. I threw my cone out after watching the cashier be the one to prep my ice cream. I don't think anyone handling money, credit cards, or passing things back and forth with customer should handle food; or touch food area in general. That's just me but doesn't seem safe or clean at this high risk time. Watched from moment car before me pulled up and there was no wash or sanitize. read more

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Don't let the drive thru line wrapped around the street deter you. The staff here is used to the craziness and manages it well. I was in and out of it in 5 minutes. I find the treats to be exactly what you've come to expect from the brand. The staff hasn't yet come into the fullness of personable. The interactions I have had have been short, to the point, and without warmth. Adjust expectations in that area. read more

Dairy Queen. With a name like that, it's not for the lactose intolerant nor those who rail against monarchies. But for the rest of us, Dairy Queen is synonymous with delicious ice cream treats. As a company, Dairy Queen is very good at ensuring consistency across locations, and as such the delicious frozen confections here are as wonderful as you would expect. There is limited seating- just a handful of tables. But unlike the lactose intolerant people mentioned earlier, you won't find loose stools here- just tight chairs and clean tables. This location would be 5 stars if it weren't for the fact that the staff here seems pretty indifferent to the customers. When we arrived, there were several employees milling about behind the counter, and it took a long time for them to acknowledge us standing in the empty store and take our order. read more

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Awful location and I've only been twice. Smells funny inside and the quality is disgraceful. These chicken bites are $6!! I got broken pieces and it was rubbery. So disappointed. There will not be a third attempt here!! read more

Dairy Queen - a hand holding a piece of fried food - Ice Cream & Frozen Yogurt Near Me - Mayfield Heights, Ohio

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This location is under new ownership and it shows. Fast drive through and tasty treats

If you want to find the worlds worst Dairy Queen, you have found it! We asked for two brownie blizzards. We received two vanilla blizzards with brownie bits. Their correction to the mistake was just as poor after telling them we specifically wanted the chocolate brownie extreme blizzard. Then we were given a barely chocolate base, with mostly chocolate chips and very small buts of brownie here and there. Not to mention one was half melted. This is typically my go-to blizzard so I know what it should taste like and this was beyond disappointing!! My photo is the two blizzards we received. Both supposed to be brownie blizzards. WHAT A JOKE. read more

Dairy Queen - Two poorly made "brownie blizzards". - Ice Cream & Frozen Yogurt Near Me - Mayfield Heights, Ohio

If i could put negative stars i would. Can't even pick your own cake out. They do it. Can't go in the store it's all done through the drive thru. Line is wrapped around the building and out onto mayfield road. Don't go here! The worst. There are other places to get cakes and ice cream. read more

Despite all the trendy new ice cream places in Cleveland, they all don't live up up Dairy Queen. The store is always spotless. Check out could be a bit more efficient, but I've never waited too long. I'm obsessed with their ice cream cakes in a cup! Cute designs and the perfect serving. read more

Dairy Queen - Mini ice cream cake cup - Ice Cream & Frozen Yogurt Near Me - Mayfield Heights, Ohio

I have been going to this Dairy Queen since I was a little girl, so I have a LOT of fond memories. Exterior/Location: A large, newer Dairy Queen that now has Orange Julius too...remember those? Interior: Is white tiled floors with a wall of freezers that sell all of my favorite take home ice cream cakes and ice cream bars. They have a few tables, but since they are jammed in to their space, I would not recommend eating in. Vibe/Ambiance: Kid friendly, welcoming. Super casual. The place smells sweet, like childhood. Staff: Mostly high school kids Clientele: Anyone who likes ice cream. Price: Inexpensive. A lot of the boutique ice cream shops charge triple the amount. Must get items: Peanut buster parfait! Why I love or hate it: LOVE.... this was the only ice cream store we had in the area. Sometimes there is nothing better then a plain soft serve cone. Final thoughts: This is a really good Dairy Queen franchise. It is the only one I know of in town. The next closest one is in Twinsburg, about 40 minutes from this location. read more

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When we went to order we got a very rude "can you wait". Then when we pulled up to the window my boyfriend was singing and the guy very rudely said "why are you acting like that" when my boyfriend responded he said you don't like singing and the guy got mad and threw my boyfriends milkshake in the garbage and missed so ice cream got every where and then he went on his phone and turned his back to us. Once again a terrible experience. We did not get even get our ice cream. That kid had a very bad attitude. This is unacceptable. Drove all the way to Chesterland and got great service there. read more

We just paid almost $11 to 2 SMALL Blizzards. What a rip off! Half of the contents was plain soft serve. Not mixed at all. Drive thru was so slow. Looked like 1 person working and the rest standing around. We will never go back. read more

Dairy Queen - a cup of ice cream and a spoon - Ice Cream & Frozen Yogurt Near Me - Mayfield Heights, Ohio

So, Ive been to Dairy Queen so many times and never had a problem. Ordered from them before ,I even buy my Icecream cakes for birthdays there as well. My issue is with Dairy Queen ; though I placed the order from a third party ; because there should be no reason to why it was soupy, mind you we live 8 mins away. when I say soup I mean SOUP lol I expected it to be kore solid than completely liquified, just no more than mid way and solid at the bottom since I have done this before never again! read more

YOUR SATURDAY, MAY 25, 2020 MEMORIAL DAY STAFF WAS THE WORST! Usually, they have a pretty good team of people but today, was just ridiculous!!!!! The drive-thru line is already super long, which is understandable due to the pandemic and the weather; but a small cone needed to be added at the window to my 2 slushee, pup cone order and I was told "NO" when I pulled up to pay. The young man said that I had to go back into that really long line for a small cone. Him accommodating me would not have held up their line, for the simple fact that I was already waiting at the window for 3 minutes (I timed it) to get my slushees that were sitting on a roller cart. They have a walk-up window and I ask him if I could just get the 2 cones from the walk-up. He replied yes, sure. So.....I exited the window with no debate, waited in traffic just to get back into the parking lot, then approached the walk-up window. The manager comes to the window, only to tell me that I cannot get my cone, because that window's just for cake pick ups. Im angry because I just saw a young man wearing an Ohio State shirt pick up 2 cups of something from their store at that window. I explained to the "manager" what the young man at the drive-up window instructed me to do, and I told him that he should make an exception since I was told by his staff that I could pick up my cone at this window. He walked off to the back and after 7 minutes (yeap, I timed it) still hadn't returned to speak to me. By now, I could have gotten back in that extremely long slow moving line. So, after asking a staff member where the manager went and they said he's in the back, I got back in my car, back into line and ordered requesting to speak to the "mystery manager" that left me standing at their window for over 7 minutes. The same "manager" who told me what they couldn't do said that he was trying to call his GM and that she said to not make this matter better but to tell me "oh well" you have to get back in line. Well GM Jess....to avoid situations like this FIRST put up a sign in your walk-up window that says that this windows only for cake orders, second, TRAIN YOUR STAFF!!! Don't tell me that I can go to the window, when I obviously couldn't! Third, maybe APPRECIATE being patronized, and allow your managers to troubleshoot! I was GREATLY GREATLY GREATLY INCONVENIENCED and I should have been apologized to and given that damn cone for free or a coupon for the future! Supply and demand for DQ's in this region of Cleveland means that I'm likely to return, but don't think that I won't spread the word to my followers about how I was treated at your location. read more

I came to get a blizzard and walked in at 7:03pm. Instead of simply stating that the lobby was closed I got an attitude and rude announcement that the lobby was closed. Horrible customer service. read more

They never have any pretzels or any indication that they are out. So I've waited in drive through multiple times to be disappointed.

If there was perhaps adult supervision and not 15 year old kids running around, perhaps the line wouldn't stretch into mayfield road traffic. I have been coming here since i was a kid for over 20 years and I will never come here again, utter inconvenience and becoming a street hazard to surrounding traffic. read more

Whoa, whoa, whoa. Whoa. I'm not understanding the disdain for this Dairy Queen, lol. Aside from it being EXTREMELY busy in the summer (esp. on Sundays), I've personally never had a bad experience here and I've been coming here since they've opened. I love sipping on Orange & Strawberry Juliuses in the summer. Their hot dogs are so delicious (I'm a hamburger/hot dog snob. I'm very particular about my 'Murican eats). The blizzards are classic and can satisfy any sweet tooth with their many cookie/candy flavors (Mint Oreo makes me cry tears of nomz). I'm hungry now. read more

This DQ has to be the worst one I have ever been to. I needed a birthday cake for my son and they turned me away because the window closes at 7pm and it was 7:10pm. What happened to customer service. Not only that the line was out into main road. Slowest service ever. I will never go to this store again. Mitchell's sells cakes and pies. That's where my business is going from now on. read more

For the price they charge for a Peanut Buster Parfait they should at least fill the cup. The size has gotten smaller and the price outrageous. Love their ice cream cakes! read more

Dairy Queen - Ice Cream & Frozen Yogurt Near Me - Mayfield Heights, Ohio

I really love Dairy Queen , their Royal New York Cheesecake is my favorite . Today I went to this location and I ordered the same thing I always get . It was pretty busy today but I have no issue waiting in line I know others want to enjoy a treat as well, well the person at the window snatched my card out my hand , my cheesecake treat was overly full with a lid on it which made it spill out a lot , and My blizzard had more strawberries in it than the cheesecake and that's the best part. Totally disappointed won't be going back read more

What an atrocious excuse for a company. I came to pick up a cake I custom ordered and it was completely sloppy, tattered, lopsided and I was furious. When the general manager rang me out she said because I was upset with an attitude she wasn't going to give me a discount! Literally all she said was she was going to talk to her "decorators"... I'm shaking I'm so pissed. She just walked away when I obviously got upset... they now teach etiquette lessons for $50 cakes at Dairy Queen... what a JOKE!!! No apology nothing... wow read more

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The kids lack of customer service ruins the DQ experience here. Pay the extra money to have adults interact with paying customers. The girl moments ago ruined the fun DQ experience my son enjoys. He said hi as he always does and the girl ignored him. This DQ has fallen so much. If i could rate this facility a minus i would...take the extra time and drive to the 91 & euclid ave DQ. Trust me..... read more

Worst drive thru I have ever been too. There were at least four people in the store doing absolutely nothing so they were not busy. I asked for a napkin and they all stared at me and said nothing. There was a girl at the register right in front of the window just staring at me! When I was ordering the guy didn't listen to a word I was saying and I had to repeat myself several times. He could hear me but he said he wasn't paying attention. Absolutely horrible service! read more

i want to rate this a 0 but it's not possible. my mother went to the dairy queen here after a rough day and to pick up ice cream for our family since we had a rough day as well. she got there and once she ordered she couldn't go inside, and all she ordered was ice cream and a chili dog. she was waiting in the parking lot for 15 MINUTES waiting for her chili dog while her ice cream was melting, and once she went to the window to ask for it, an employee told her they weren't ready. then, another one came up and explained that the chili dog had already been ready and they were "looking for her". which obviously was not true because she was parked extremely close to the front of the store in the lot and was checking out of the window every 30 seconds. also, since she had a bad day she came off somewhat annoyed, and because of this there was an employee in the back laughing at her. not to mention that they were not understaffed or anything like that, they had plenty of employees. they were just being rude. i used to like this dairy queen but i hate seeing my mom so miserable. 1 star. read more

Customer service is not a priority it seems... Lots of employees texting on their phones and the store seems to have lots of employees standing around and it upsets the customers. Ice cream is good though I love to eat it and shove chili cheese dogs down my throat. When I used to work there I used to decorate cakes while eating my chili cheese dogs. I never EVER wore gloves while I made my food and I always was eating candy out of the cambro containers as I decorated cakes. They let me get away with EVERYTHING!! I even got to cuss people out and set a bad example. Anyways, I overall had a good experience since I got away with everything and could do whatever I wanted. But I am in the back so integrity isn't really necessary like it is for the other employees. read more

I used to love Dairy Queen but this one has seriously gone downhill. Growing up, this one was fine but as I got older it got worse. It always smells like sour milk and vomit in there, and this problem has persisted for quite some time and they haven't done anything about it. The first thing you notice when you walk in is the smell and it makes you wonder about the cleanliness. Also, it is pricey and you do not get a lot for the amount you pay. A small blizzard costs like 4 dollars and there is barely anything in it. The last time I had a twix blizzard the Twix was so old it was pretty hard and it didn't taste very good. Not what I would expect for four dollars. read more

I love this Dairy Queen since Its down the street from where I live . I would come here for lunch like every other week. No bad experience here so far. The food is great! Main course or dessert. Customer service is not bad and place is not dirty like said. read more

Holy god what happened to this place?! Horrible service, extremely slow. I ordered a large sundae and they refused a large sundae kept saying I get a small. So I was given a small. They took my money for a large! Very rude!!! I ordered a green slushy and sent it back because it tasted rotten. I will not be going back. The place smelled BAD! Everyone in the places was rude, kids were screaming. Someone threw a straw at me. What an experience. read more

Dirty shop! They do not clean their blizzard machines!!!! I ordered a heath blizzard and my boyfriend ordered a reese's blizzard and they obviously made his before mine with the same machine just bit cleaned because there was reese's in my blizzard AND I AM ALLERGIC TO PEANUTS!!! Overall, they do not thoroughly sanatize their blizzard machines. read more

First of the small is heinous as if dead body's are in the walls I refuse to go inside, even at the drive through window it smacks you dead in the face. So that brings me to question the cleanliness of this place. I ordered a vanilla milkshake that was thick as hell and I had to wait about an hour to drink it. Longer story short.... just ride pass and get the next best thing read more

This Dairy Queen is dirty and you got a 50/50 shot of getting an actual blizzard. If you go through the drive thru they will charge you 1rst then give you a runny blizzard with a cardboard collar around it to keep it from spilling. Not the definition of a blizzard. We had the peanut buster parfaits on a different occasion to try something different and the ice cream was very soft mostly melted and the peanuts tasted on the stale side. Not at all what you would expect of a Dairy Queen. Not going back to this one. read more

They got all of our orders wrong and they got the sizes wrong. We were not happy with the service that we received.

It's all about east coast and Mitchell's. Both taste better and both have better service. Haven't been there in a year and couldn't be happier. Not only are my taste buds happier, so is my soul. read more

In recent years this establishment has been an embarrassment to Dairy Queen and was going down hill fast. However when a friend suggested we go for a cone on 6/12 I hesitantly said yes. I was pleased to find friendly staff and a clean Dairy Queen. Great improvement compared to past visits. read more

Been going to Dairy Queen mayfield hts since the 80's....this visit today was one I'm not happy with...floor was so sticky and dirty...area of prep totally out control...we ordered wedding cake blizzard in waffle cone...flavor was excellent though spending almost 5.00 with tax for half full waffle cone a bit pricey...have to consider taking future business across the street read more

Awful dump of a place. Everyone is rude. The place smells like dog food. They put a lid on my blizzard; who puts a lid on a blizzard?

i will not be going back to this dairy queen ever again...I usually love dairy queen and i really love the brownie earthquakes but i always and note i have never had this issue with ANY other dairy queen i have ever been too. I like my brownie warm so they usually toss it in the microwave before making it. So this was my first time at this one and they informed me that they were not going to do this and it wasn't because it was rules or anything it was because this little teenager whom stated she was the supervisor didn't feel like doing it. Asked to speak to someone who was higher up than her and there was another young girl standing there talking to the employees. She informed me that she was the manager but she was clocked out so i could only deal with her. The entire store was full of teens working there hanging out and talking about what they were going to do this weekend, no one was working so the time she took to explain to me why she wouldn't heat my brownie i gladly let her know she could have been getting it together by now. She was rude and very unprofessional. wont be going back there ever again. read more