I was extremely happy with State Farm for a long time. The rates were fair, and the staff was…read morehelpful and friendly--until everything fell apart due to a completely avoidable issue on their end. On March 17, 2026, I received a courteous text message at 1:53 PM informing me that my payment hadn't been received and asking me to call or pay online. I immediately responded at 1:54 PM, apologized, and made the full six-month payment by 2:00 PM--within minutes. A representative named Tara confirmed she saw the payment, mentioned it typically takes a couple of days to clear, and said she would let me know if there were any issues. I never heard back--which I assumed was a good sign. I had more than enough funds in the account, and there was no reason to think anything went wrong. Fast forward to June: I find out--without any prior notice whatsoever--that my policy had been canceled. No phone call, no email, no text, no letter. Nothing. Apparently, the payment had "bounced," but I was never notified. Because of this failure in communication, I've now been placed in the high-risk insurance category, and my premiums have skyrocketed--all for something I wasn't even aware of. This is not only irresponsible, it feels negligent. I will be consulting a lawyer to explore my legal options, and I encourage others who have had similar experiences to stand up for their rights as well. We deserve better than this.

Troy has great knowledge of insurance and cares for your needs. I appreciate how he makes learning…read moreinsurance easy. Plus he is a very ethical man which I appreciate.

Our business has used Griswold Group for our employee benefits. We have been with them for many…read moreyears. We have a dedicated team that I can always rely on for quick answers. They have gone above and beyond for us several times when we needed extra help. They hold our hands through each renewal period to ensure that nothing is missed and every question has been answered. Additionally, they are able to answer any curve ball we ask them with well researched and informative answers. They are professional, knowledgeable, reliable, and excellent with communication. They are also personable, friendly, and wonderful people. The quality of service is truly top notch and they make us feel as if we are their only client. I would recommend Griswold Group to any individual or business for insurance needs.

From the owner: Griswold Group is a family owned & operated Health Insurance Agency in Grand Rapids, MI with 25…read moreyears of experience. We are dedicated to finding you the best Individual, Family and Business Medical Insurance Coverage to fit your needs. Whether you are looking for Individual Medical Insurance Coverage, a reliable Family Medical Plan or looking for cost efficient Group Medical Coverage for your employees, we are here to help. Our knowledgeable experts are also here to help with all your ObamaCare and Affordable Care Act questions and needs. Contact us at Griswold Group today to find your health / medical insurance coverage solution.