It was Saturday evening of Memorial Day weekend when our water intake pump froze up. We took it…read moreapart to see if we could find a reset switch and could not. We called Mertec to come out and fix the pump or we were going to have to have our house full of people go home. My call was answered on the first ring by a pleasant gentleman. He asked a bunch of questions then made some suggestions as to what we might try first. We did and called him back. Based on what we told him at that point, he made some final suggestions and asked that I call him back and let him know how that worked out. We did what he said and the pump worked great. I called him back to say thank you and ask how much I owed him and he chuckled and said you don't owe me anything, but that if plumping needs arise in the future to think of him. I absolutely will look to Mertec for any future needs as well as recommend them to anyone in need. Our fix was simple for people that have some basic mechanical knowledge. However, rather than take our money, be was more interested in making sure we has water service. Thank you for saving our weekend.

From the owner: Emergency Service and Repair. Our phones are answered LIVE 24 hours a day…read more We do all phases of Plumbing, Heating / Cooling, Electric , and construction. The main thrust of our work has always been service work. We are avaliable 24 /7 to help those in need. We are also home builders and have built for Barden Homes and Avis America Homes for over 20 years. We enjoy building additions and renovations and, I might add, do a fine job of it so our customers say. We are Bryant / Carrier dealers and also represent the System 2000 for Energy Kinetics. These are high quality and very efficient HVAC products.

Great electrical work, poor plumbing experience, Expected a higher quality result and was very…read moredisappointed.

Martins installed a boiler w polypropylene to finalize our driveway heater. Their technical work…read morewas great and they are very organized We felt that communication could have and should have about the boilers details: internal safety temps, propane consumption, details re the snow sensor, temperature sensor etc. It's all worked out now but at the consumer end, we wld have appreciated details early, not because I called Martins a lot. I'm sure I was annoying but they were very polite and Leonard was excellent about information. I'd use them again for work but I've learned to ask questions sooner.

My Generac 17 kw standby generator failed after a lightning storm. It would start and then shutoff…read morewithin a few seconds. I contacted Finger Lakes Power Systems to repair the unit. Their Service Manager, Tara Barnhart, advised that a tech would be sent out shortly. The tech spent 3 hours of troubleshooting over 3 visits. Tara contacted me by phone and advised that the tech was unable to identify the cause of the failure, and more troubleshooting was required. She advised that the cost to date was $1000 and would I like to continue. She advised that the problem could be fuel related, stepper motor/mixer, the controller or something else. She advised getting a new generator and would like to schedule an appointment. I told her that I thought that the technician's analysis was poor, to stop troubleshooting and to invoice me. I received an invoice for $995.00 with the Note: "Replaced fuel solenoid and brushes, generator still not running properly. Technician recommends replacing fuel regulator and stepper motor/mixer assembly and possibly controller or replacing entire unit." Before the tech's analysis and part swapping, the unit would start, run a few seconds, shutoff. After the tech's analysyis and part swapping, the unit would start, run a few seconds, shutoff. The tech changed nothing and gave me a useless diagnosis for $1k. I had another tech examine the unit. He discovered within 15 minutes of visual inspection that the controller was fried, possible due to the lightning storm. He also discovered that a fuse in the transfer switch was blown. These two items were not discovered by FLPS. Avoid this company!

We are very pleased with the FINGER LAKES POWER SYSTEMS' installation of our whole-house standby…read morepower generator. Price was very reasonable. They were excellent in answering questions and working around terrible weather to do a superb job. Neat and professional! Highly recommended.

Appointment made 8am- 12 noon and never came never called…read more Wasted day waiting for No One to show up. Disappointed, coming from such a highly recommended service company to just blow off customers like that.

Efficient and knowledgeable plumber. Tristian D and very professional. Expensive but it was done…read moreright.