Came three times to repair or replace our ice maker. He started working with the wiring, then…read morereplaced the ice maker. Hmmm, still no ice. He suggested the replacement ice maker could be bad, or maybe we need a new board. I asked him to skip replacing the ice maker again, and let us know when he has a new board. Never heard from him again. Got another company to come and in one visit they did a full diagnostic. The board and the internal door wiring were not functioning. We need a new door, which costs more than many refrigerators. We replaced the ice maker for nothing

I had John come out to fix my washing machine. In the initial conversation he directed me to send a…read morepicture of the washer's make/model number and after 'diagnosing' the issue, when he got to my home, he not only replaced the worn out part but also another issue I didn't expect could be corrected. He's very professional and reasonable.

Discussed repair options. Helped me make an informed decision. Can't ask for much more than that!read more

We had to replace our 20+ year old appliances. We ordered the same appliances so that they could…read morefit in the existing cut-outs in our kitchen. We ordered a gas cooktop, wall oven, and a dishwasher. We tried to find an installer who could work with gas. We finally found Jeff at Appliance Service and Installation. After I told him about the appliances, he wanted to come and look everything over. Little did we know how appliances have changed in those years! Wall ovens now require their own built-in wall cabinet and they no longer fit in the existing base cabinet! They are 2" deeper. Jeff told us that he would have to move the existing gas line so that the oven could fit in the same space. Our old dishwasher used to be hard-wired. Now it came with a plug so we had to install a new plug. So, this was going to be quite a job. Jeff is VERY knowledgeable and professional and he explained how he would proceed with the job. He told us how much he charges (he works by the hour) and our job took him nearly 7 hours (he told us it would take this long). It was WORTH it!!!!!! We are confident that the electrical works, everything was done correctly and safely. The new gas line was installed with a new regulator. All the appliances are working correctly and smoothly. What a relief! Jeff is also very respectful of your house. He worked very cleanly! He even swept up after he finished! In the end, I believe you get what you pay for. I would NOT hesitate to have Jeff come and work on any appliance that we have.

Found Nick on Yelp as a last ditch effort and couldn't have been more happy with the service and…read moreresponse time. Had a dryer go out and he responded and arrived all in the same day. Will definitely be keeping his contact as our appliance repair "go to" guy. He arrived professionally, communicated professionally, quality of s vice top notch and he knew exactly what to do with no need for anything from me. Trust in business is important and this guy provided just that. Highly recommend!

WOW-A+++! I've had rental property for 35+ years and Nick is the BEST Appliance repairman I have…read moreEVER hired. Came out the same day, was on time, AND pricing was reasonable. He fixed the oven ignitor and was in and out in about an hour. DEFINITELY CALL HIM!!!

After a year's worth of battling with customer service and the lowest bidder for repair jobs, I…read morefinally called Cutting Edge. He gave an approximate 3-hour window (not 8:00 AM to 5:00 PM), assessed the situation and fixed it promptly. If THOR would raise the paltry wages they offer for their repairs, maybe they would get good quality, knowledgeable technicians. Prices are reasonable.

Cutting Edge Appliance Repair doesn't cut it. My refrigerator stopped working Sunday evening, I…read morecalled them Monday morning and they said they would come out between 11 and three on Wednesday. They never showed up they never called. They never answered my calls. They never responded to my texts. They are completely unprofessional, worthless. Don't waste an attempt to get them to help you. I would give them zero stars, however, this service requires you to enter a star rating.

I'm very happy with the response time, getting out first thing in the morning, and also the price…read more They identified the problem, took care of it, and showed what was needed to prevent it from happening again. I also thought their price was within the expected, and even very reasonable compared to others out there. I would definitely use their services again!

Fixed outside ac unit. Technician keep me informed on…read moreeverything he was doing and each problem he came across. He informed me of the cost as he went along. Was really thorough and thoughtful. Appreciated all the work he completed. Highly recommend.

George and his son did a great job! I will definitely be using them again in the future!read more

George and his son Chris did a great job fixing and cleaning my dryer I would call them again.read more

I purchased a short term rental and needed a dryer repaired right away. I spoke with Ruby who was…read moreso helpful. She scheduled my repair and someone was out right away. Turns out I needed a new part that had to be ordered. In a few days the part was installed and my Airbnb was up and running.The service person was professional, knowledgeable and friendly. I will absolutely be using them again.

The washing machine was leaving rub type substance behind when washing clothes. We thoroughly…read morecleaned the washer, but it didn't help. On Friday afternoon I called Tri County Appliance and received a service call for Tuesday between 8 - 5pm. The technician arrived at 9:47am, he took the washer apart and said it needed to be cleaned with a washing machine cleanser and put it back together. He did not clean it all. And he left at 10:03am after collecting the money for a service call. We are very disappointed in the service. Even after buying the cleaner and running it through 2 washing we're still getting the same substance in the washer, which is only a 3 year top loader heavy duty Samsung. Unless your a technician and can take the machine apart there is no other way to under drum. Poor service. He was only here for 16 minutes. A complete rip off.

I contacted Blue Mountain Refrigerator Repair about our 17 year old frost free upright Whirlpool…read morefreezer that gets ice buildup at the bottom. William provided an appropriate response time. He then texted me when he was 30 minutes out. He arrived on time, I explained the problem and he clearly advised the repair charge. He then proceeded to check and repaired the issue. I highly recommend William for any and all freeze/refrigerator repairs at a reasonable price.

From the owner: Local Refrigerator Repair in Pigeon Forge, Sevierville, Gatlinburg and surrounding areas…read more We gladly work with your cabin guests and cleaner's schedules. Residential & Rental Homes (Long term and Short Term)

Quick warranty service on washer. Considerate service techs that showed up at scheduled timeread more

I called and left a message to work set up an appointment to service my washing machine and…read moredescribed the issue. Received a text message with a link to a video with the suggestion to try out the procedure in the video. Solved my problem. So, i did not hire them to fix my problem, but they fixed it anyway. GREAT JOB!!