Beautiful library, with an exceptional children's area. 5 stars for me. Beautiful inside and out.read more

People are so nice they allow the kids to scream and run around. No adult work done but great for…read morekids, voting,and printing.

Clean, well-organized, and thoughtfully designed with a great selection of books. I loved the…read moredifferent reading areas that make it easy to settle in with a good book, and the secure entrance adds a sense of comfort. The only downside for me was that, living in Fulton County, I wasn't eligible for a free library card--it would cost $40 annually. Still, for those within the system, this library offers a truly welcoming and inspiring place to read, study, or simply enjoy quiet time.

This is my local library. With these corona times you can put holds on books and they will go…read moreinside and get them for you. Or, in my opinion, it is easier to just walk in and grab your books off the hold shelf. The employees are friendly and helpful. Masks are encouraged and all employees are wearing masks.

I finally visited The Lilburn Branch which moved to City Hall in 2017. This new location is…read moremassive with front and back entrances and a beautiful lobby. CHILDREN SECTION - I took my son there to check out children's books and was blown away by the huge section dedicated to young kids. The facility is also furnished with all iMAC PCs and had a lot of learning games for kids. I came with my son on Saturday, so we got to participate in one of their kid's activities where a group of kids take turn reading with 'Riley the Dog'. Even the toilet in the kids restroom was designed at a low height specifically for toddlers and hound children! ADULT SECTION I went there primarily for my son so only skimmed the adult section. I felt like there are a lot fewer books than I recalled compared to the old location. This is why I only rate 4/5 stars for this location. THE STAFF The highlight was the hospitality and great service from its staff. The librarians was so helpful in telling me about all the kids activities offered at the library and so nice to my son. One of the librarians even gave me a small tour of the place and highlighted some of the services and features for adults including assistance with tax filings, etc. also I filled out my information for a library card so it took only a couple minutes to get my physical card when I got to the library and presented a utility bill for proof of residence and driver license CHECKOUT Checkout is a breeze. It is done at a self check out machine, where you scan your selection and library card and can be completed 100% by yourself, super convenient. Beautiful library, excellent service, and a great place for kids and adults!

The book selection isn't great but if you want anything, just go online and order it. This is more…read moreof a playground than a library. Loud kids, babies screaming and crying with no sound insulation from the children's section. Definitely, NOT a good place to study.

A beautiful public space that deserves more gratitude than criticism…read more I've seen a few low-star reviews about staff interactions, and honestly, I find them unfair. This library offers a free, clean, and modern facility for anyone who wants to read, study, or simply find a peaceful place to think -- and that's something we shouldn't take for granted. The Norcross Branch is bright, open, and thoughtfully designed -- with private study rooms, creative children's areas, and comfortable seating by the windows that make it easy to focus. Everything feels calm and cared for. Staff members have always been courteous and professional when I've visited. They manage a busy public space while keeping it welcoming and safe, which isn't easy work. If you need a quiet retreat to learn, write, or reflect, this library is a wonderful gift to the community. Let's appreciate it for what it is -- a place built for everyone, maintained with effort, and offered freely.

Best libary in the region! Why? Friendly staff who actually enjoy working at the library. This…read morelibrary serves the community well! I been to a Fulton library near my residency, and there is no comparison. This branch is always ready to accommodate patrons, and is lively as well. I travel more than 20 minutes to this facility, and it is worth it! Gwinnett county government at its finest here! Great services, great facility, great staff, great resources, friendly people, and great surroundings---, the park and Norcross historical area.

LOVE, LOVE, LOOOOVE THIS LIBRARY. The wonderful ladies are very kind and open…read more They have a variety of books ranging from children books to adult-themed novels. I have come to this library quite a few times while still in high school. They even have comic books and manga! Classic!

WORST LIBRARY TO VISIT. I come to this library a lot due to how close it is to home, but I am…read morealways annoyed at the library's behavior. Every time I have visited, kids are always loud. Yes, kids are usually loud, but this is INSANELY loud. Not only that, there are kids running around the library playing a game of tag! It distracts people who are actually doing work! In both situations, the librarians do little to nothing about the kids yelling and running around. At the entrance, there is a posted sign saying "NO Cell Phone Use In Library." Yet, ADULTS are on there phones talking like they would at home! There are sometimes tutors that come to the library to do their tutoring, but they do it in an insane way. There are ALWAYS 3 STUDY ROOMS OPEN, yet not one time have they used a study room! If you are ever in the vicinity and need to go to a library, use a different library unless you don't mind anything.

This is one of the few places that only do walk-ins for passports. Was in and out in 30 minutes…read more The employees here are so nice. The passport representative lady was amazing and friendly. Honestly very thankful for this place. When it comes to passports, I was last minute with everything. When I was looking up acceptances facilities, they were all booked until after Labor Day. The only place so far was the Superior Court of Fulton County, but I am not paying that 10-20$ parking fee (gross). Thankful for this place. The library itself is very beautiful with a self-service touchscreen kiosks, but also employees there to offer you assistance. If you are willing to make the drive to Lilburn/Stone Mountain, then please do. Amazing vibes, excellent customer service. Will definitely recommend this place to anyone looking to apply for their new passport.

They have wonderful story time for children every Monday morning and they have quite a few…read morecomputers and iPads for children to check out if the tire of looking through books. I very much appreciate how kind and gentle the librarians are. They are very geared toward small children and it shows.

Three hours here this afternoon! The library is quiet, spacious, comfortable and the wifi worked…read moregreat! I was able to find a study carrel where I could power up laptops and get some work done (and Yelp reviews written) instead of trying to work from the van when it's just too darned hot. Plenty of space, lots of different areas to sit and study including some rooms that could be reserved. You do not need to be a local resident to use the library, only to borrow materials. [Review 18060 overall - 535 in Georgia - 1581 of 2022.]

I am specifically writing about the Watkinsville branch. They shelve items incorrectly and try to…read moresay you didn't return them. probably because they beg for volunteers to shelve who haven't any clue how to do this. also, I had a book that accidentally got damaged and wanted to replace it. there was an identical copy on Amazon for $4.99. They would not accept this because they wanted to charge me $37.00. If you do venture there hold onto your wallet. i have lived in many states and this is the worst library ever. I will never patronize them again.

Located right by the children's playground and parking lot…read more Condition = Good Books available = yes Feel free to grab a book or donate one. Read it in the park, or take it home. Spread the word, and joy for reading.