Went to Da Notty Roots to get an estimate on kinky twist. I showed her a picture of what I wanted. I was told the price would be $180 plus, I would have to purchase my own hair. I'm new to Virgina. Thats not how it's done in N.Y. and it's definitely not that expensive, but whatever...it's not where you, from its where ya at, right? So, I asked the stylist whats the latest time I can have an appointment on a Friday? She asked me how soon could I come in? I said "I can leave work around 3pm and get here at 3:15." She said ok and that the style I wanted wouldnt take long. So, cool. I'm asked over to their appointment book desk to put my name and number down. I was rudely asked to put a deposit down, which I declined, mainly because I wasn't expecting to put any money down and I hardly ever carry cash. So, I make the appointment for Friday at 3:15 and leave.
Friday afternoon around 12:00-12:30, I go to the hair store on my lunch break to buy the hair the stylist asked me to buy. I called the salon and I explained that I have a 3:15 appt for braids. Im in the hair store to buy my hair for todays appt. I don't like the way the hair the stylist suggested looks, can the stylist recommend another type of hair? She recommended another brand. I asked her how many packs, she said get 4. Cool, right?
So, 3:15 I stroll into my appt ON TIME and theres someone in her chair. I wait, although im a little annoyed, but I wait. Im.asked if I have an appointment. I said yes...as im standing there with a bag full of hair. I was asked to take a seat, which I did. The stylist who was going to braid my hair says NOTHING TO ME. Doesn't acknowledge me at all. She continues to tend to the client thats in her chair.I wait...and wait...and wait...Finally, at 4:00, I ask her how much longer. She says 30 to 45 MORE minutes.
I said, I had an appointment at 3:15. She says, I know, I do apologize, but I had a walk in. I repeat, But,I had an appointment at 3:15. I left work early to be here. I told you when I booked the appointment that I was leaving work early to be here. She said sorry and gave an excuse about being the only one who can do natural hair so she had to take the walk in....
My thing is this:
Why take my number down.if youre not going to use it when youre running behind. I couldve been at work.
Why ask for a deposit to hold your spot when a walk in can come in and take your spot anyway. I wouldve been super pissed had I given a deposit and had to wait to be serviced because of a walk in
Why not acknowledge your customer and be proactive about the delay? If she explained the situation when I first walked in, I wouldve went back to my office until she was ready.
I would've possibly given this place a better review if their customer service was better, but to ignore appointments, demand deposits and have poor customer service...I'm good. I wont be back. read more