**I HIGHLY RECOMMEND SHOPPING SOMEWHERE ELSE**
I recently ordered 5 Dozen Kukui nut leis from your Commerce Ca. store.
Upon receiving them and opening the box we noticed a strong odor of mildew coming from the box... and also the packages of leis that were inside... after which i contacted the store immediately and spoke with Tyler .. who told me this is not a normal ocurrence.. and that he would speak with the owners to get this worked out.
while I waited to hear from Tyler I had the rest of the leis inspected... there were 60 leis 5 bags with a dozen in each bag... only one dozen... one bag.. was sealed... the other four were opened and stapled shut in a failed attempt to reseal them... so what i have is 48 leis that smell like they were sitting in a dirt cellar for a few years ...so i was willing to work with the shop because we really needed this product for a family event.
I had to call Tyler again after a few days because i never heard back.. i mentioned that i understand these things happen... if he could give us a partial refund and i would have them remade with new ribbon (which is what was holding the strong mildew odor), a process that is not easy and very time consuming, or they could possibly replace them with sealed leis....the response i received is nothing what i expected...
they offered a mere $15 off my next order... MY NEXT ORDER ! ! !..
mind you i just spent $180 + $20 for shipping ..
of course i could always send them back for a refund but like i said i really needed them so i asked if they could resend me sealed packages after i returned the smelly ones .. i was told that they absolutely would not send anymore ... so.. i asked myself why in the world would I need a $15 dollar discount on my next order if i was already sold a moldy smelly product to begin with.... i mean really who does business like that.. and since i really need these ive decided to eat the cost ...order new ribbon and pay someone to restring the leis.. but i will definitely be making the rounds on all the review sites.... let me know where to send the moldy ribbon that i cut off of the leis ...just in case you think im lying read more