BUYERS BEWARE: I recently purchased hair from the Atlanta location and was extremely disappointed with the quality. The product being advertised is not what is actually being sold.
I will say their return policy is cleverly designed, because the hair is zip-tied in the packaging. In order to truly assess the quality, density, and texture of the hair, the packaging must be opened which then affects the ability to return it.
I contacted customer service and provided photos, but was quickly met with excuses such as "different donors produce different hair" and claims that washing the hair changes the density and texture. To be clear, I never used the hair beyond gently washing it ONE time.
Unfortunately, the quality was so poor that the hair ended up in the trash where it belonged. I do not recommend purchasing from this company. Save yourself the time, money, and frustration. read more