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2 years ago
DC cars were extremely responsive and did a fantastic job! My car is 13 years old and looks brand new. 100% would recommend!
42 Clinton Place
East Herrington
Sunderland SR3 3SL
United Kingdom
07766 514926
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Foxcover Filling Station
(1 review)
Newly re furnished garage which was long over due , small forcourt with car wash and air/water…read more The store inside has what you would expect, down side there is a tesco express yards away and normally much cheaper petrol always too late to drop prices and doesn't compete for price or goods on sale
Richard Hardie
(3 reviews)
Zero stars........ Bought a used car from the Southwick,…read moreSunderland branch and have had no end of trouble since. Was told the car had been serviced and would be cleaned before pick up. When we collected the car, it had obviously only been given a cursory jet wash but the light was fading so didn't really check. Our son is a mechanic and checked over the car the following day. He found two things that would fail an MOT, the engine coolant was empty and there was nothing in the screen wash, so it had obviously not been serviced. The car hadn't been properly cleaned and there was even blood splatters on the inside ceiling of the car. We took the car back to the dealer where we were told, 'no problem we'll book it in to have the work done'. We did that but they couldn't do it for a couple of weeks. When we turned up to have the work done, the dealership had changed hands and was no longer Richard Hardie but Arnold Clarke and was told they had nothing to do with us anymore as a customer and would need to contact either the Ashington or Wallsend branch of Richard Hardie, both either over a 50 or 25 mile round trip. Not one phone call to tell us there was a change over happening and all this within 2 weeks of purchasing. Contacting either of these branches was nigh on impossible due to the phone lines being down and then constantly ringing out. When we did get through they said it would be 4 weeks which we had to agree to. They took the details of what needed doing as agreed per the Southwick branch and said it would be an all day job so offered us a courtesy car. We did this only to get a phone call at midday on the day it was booked in for, to say it was ready to be collected because they didn't have the parts (even after booking the car in for these specific jobs) and would be another 4 weeks before they could book us in again, due to the demand for a courtesy car. Considering it was a 25 mile round trip this was needed. When eventually we did get around to having the work done, they damaged the wheel bolt and said it would be the next day for the car being ready. However, my husband was in hospital the next day so needed the car that night. They agreed the car was safe to drive and when we asked if the (small) part could be sent to the house for us to fix ourselves, they agreed. One week later, no part, no phone call. Telephoned them again and got no answer numerous times from the service dept. Next day the same but eventually answered to be told they had no way of posting the part out and it would need collecting!! Really, no postal system? The car yet again didn't get the deep clean it needed for which we have had to arrange at a cost of £60. We are astounded by the sheer audacity of a dealer selling a car and giving the customer service after care that Richard Hardie has. Every member of staff have been unhelpful, with an attitude to match their poor service and we will NEVER buy from or recommend this dealer again. BUYER BEWARE.
I bought a used Abarth from Richard Hardie and it was agreed that new brake discs would be fitted…read moreas part of the deal due to adverse wear. When I collected the car there was vicious brake judder which I put down to bedding in. It got worse and my local garage showed me that Richard Hardie had heavily and badly skimmed the discs to cosmetically hide the wear and had warped the discs in the process. I called to complain and Ryan Lucas sniggered and refused to pay for the repair. I had had the car for less than a week. I had the repair done locally for £180 and Mr Luke offered a £100 good will gesture to cover their underhand and probably criminal behaviour. I'm not a bad person. I'm nearly 50 years old and had saved a long time to buy a nice car. Richard Hardie has treated me in the most appalling way. Ryan Luke refuses to escalate my concerns and refuses to reimburse me the cost of repairs. DO NOT BUY FROM THIS DEALER. THEY WILL CHEAT YOU TOO!
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When our Fiat developed a number of ghastly problems almost immediately upon purchasing it second…read morehand from a dodgy garage, who then immediately refused to mend it(!), I called Benfield Motors, as the local Fiat garage, immediately. They were extremely helpful as well as friendly and polite on the telephone and were able to arrange for us to bring the car in immediately to get it looked at. Since then, we have had to use their services a couple of times to fix problems on the same vehicle and always the telephone manner has been extremely courteous, the staff in the office have been polite and helpful when we have dropped the car off or picked it up, and the actualy work which has been done on the car has been of a high standard. Unfortunately, the downside is the extortionate pricing, which I suppose is nothing out of the ordinary for a dealership, but at least you get good customer service for your money.
A nice small independent car retailer selling second hand cars. Also a good selection of cars…read moreavailable and reasonably priced. Worth looking at if looking for a new second hand car. Helpful friendly staff who will help and assist you with any queries you have. Located just of centre of the main shopping area next too the bus station. The showroom is not the biggest so not a great selection of cars at any one time but their stock does seem to change quite regularly so always something on offer for anyone's taste large car or small, petrol or diesel. One of a few garages worth looking at when considering a new car.
I have dealt with Woodhorn motors for about 10 years now and always found them proffesional and…read moreeasy to deal with. Carry a good selection of cars and have never fealt pressured into anything. on the occasions i have had a problem I have taken the car back and have been looked after and had a courtesy car to keep me running. I have looked at other garages when changing my car but always end up back there as i always get looked after for both sales and service. Cheers guys keep up the good work.
I'd never heard of these guys- my wife bought her very first car there and every subsequent one…read more. It's 24 years now of buying and servicing... never had an issue, never failed an MOT... I buy new cars due to work and tax and what not,,, I had a 2014 Porsche Cayenne I needed to sell in a hurry, after 5 weeks of calls from lunatics and test pilots I asked them if they could sell it...leaving your pride and joy (and most of your equity) was hassle free and simple ...
I have been dealing with Snippergate motor Company for over 30 years, and would simply not go…read moreanywhere else they have always taken care of me, and I am looking to purchase another car for myself and one for my daughter who is 18 in September. Long may they reign and keep up the excellent work
I've had good service from here for many years. The staff…read moreare easy to get on with and even listen to my jokes. I have never had any problem with work done here.
An average local independent garage establishment. We used it to get our fan belt replaced…read more Although the job was carried out to our satisfaction and in good time, the staff were rather grumpy and unhelpful as is so often the case. The prices were reasonable. Nothing out of the ordinary but cheaper than Kwik Fit
My experience with this branch of Kwik Fit was not a positive one…read more After hearing a rattle and excessive noise from the exhaust on my Toyota Prius, I checked in for a free exhaust check using Kwik Fit online. This was quick and simple. When I arrived for my appointment, I could immediately tell that I was going to experience some frustration. The man on reception said he was surprised to get my booking as they couldn't do Exhaust repairs. He offered to do an exhaust check anyway. They then struggled to start my car in the garage because it is a Hybrid and the engine doesn't tick over like traditional cars. I showed them how to get the engine running, but the damage was done - they informed me the car was a Hybrid and so they weren't allowed to work on it. Sigh. When I asked for advice on a local Garage that might be able to help, I was told that garages don't work on Hybrid cars. Double sigh. The only upside to this process was that the online booking system worked well and I wasn't charged for the exhaust check. Hybrid cars like my Toyota Prius aren't magic. My local garage in Birmingham works on them without issue. Sadly, for the staff at this branch of Kwik Fit, I felt that the car being a Hybrid was the perfect excuse for them to shrug off the work.
Although I have had bad experiences with other branches of Kwik Fit, I have to say that on the…read moreoccasion that my husband and I visited the Four Lane Ends branch of Kwik Fit, we were suitably impressed. The person who answered my telephone call was friendly, helpful and informative and when we arrived at the garage, the people behind the desk were equally impressive with their customer service. The customer waiting area was quite spacious and, although a bit chilly, was better than some others I have seen. The work on the car was carried out quickly and to our satisfaction
We were on our way to Newcastle when we noticed an issue with our car. Having arrived we noticed we…read morewere losing diesel. Premier Vehicle Care was close by so we popped along. Despite it being Friday close to closing time, they put us on the ramp, diagnosed the problem, ordered the spare parts and we could pick the car up on Monday. Great service and the price tag was very reasonable.
WOULD DEFINATELY RECOMMEND…read more I was ringing around for a price for 2 new tyres for my 03 Renault Scenic. I contacted a number of Tyre places in Sunderland and was told to ring Thompson Road Motors by a member of my family. I spoke to the owner who was very nice and the price he quoted me was much less than everyone else. I went over and they changed both of the tyres and balanced the wheels straight away, they were really friendly and talking away to me, the customer service was really good and the price of the tyres was fantastic.
Started using this tyre centre 12 months ago after a bad experience elsewhere . Service is first…read moreclass , staff are fantastic , prices are best in north east . had two tyres replaced today , will be back in a couple of weeks for two more and my daughter needs new tyres in a couple of weeks as well and they will get her business also. pity other businesses could not follow this companies attitude , the world would be a much better place . well done lads keep up the great work !
Ive just had my car repaired from dealership bodycare ltd, excellent friendly service. They were a…read morethird cheaper than my local Nissan bodyshop. It makes a change to go into a garage enviorment and get a honest price. fantastic job guys highly recommended.
Absolutely great, we've had some vinyls printed and fitted for us several times and to top it off…read morehad a big contract of vehicles and they accommodated us last minute to help out, even sorting out wrong artwork, bad paint finishes and their service and quality was faultless and I'm grateful that small companies like this are still in the north east as it's always nice to help each other out when in time of need. Thanks guys! Would totally recommend you to anyone
Good stuff, had trims and dash parts wrapped in a carbon and gloss black and totally transformed my…read moreRS. Have to say I do look at reviews and feel that these are a load of ......I did my own research and went down to see the guys. Henry and Anth showed me around and explained everything, gave me a written estimate and booked me in. I did go and visit 2 other companies who offer the same thing but after 3M acknowledged that this company is the nearest certified then they cant be bad. Happy I booked as over the moon with the results and exceeded my expectations
Managed to reverse into a bollard that I didn't see, was worried that if I left it it might start…read moreto rust so I called these guys and Mark cane and managed to remove the dent in no time and you literally can't even tell it had a one there I'm so pleased. The whole process was easy from start to finish so if you're wanting a top quality service give these guys a shout, thanks again!