We have had D and W here several times for
furnace and AC issues.
They are always extremely professional , polite
and competent , fix the problem immediately ,
and respond in a timely manner to our call. Recently
on a Saturday when our furnace went out ,with
the temp outside in the 20's, they were here in
10 minutes, fixed the issue and got our heat
going.
I would highly recommend them , they really
know what they are doing! read more
The package deal . Always happy with there service . Wouldn't call anybody else. Have a awesome 24 hr service department fast and friendly staff. read more
We need a new water conditioner and other plumbing needs, we called them yesterday and they referred us to Culligan! No reasons given like they were booked up and didn't even ask us what our problem was. So if you want good or any customer service call some other company. read more
We have had D & W put in a furnace, water softener, hot water heater, and multiple other plumbing changes. They are always professional, on time, easy to work with and their work area is usually cleaner than when they found it. Another reviewer blasted them because they didn't want to do a water softener. The person who complained about being redirected to Culligan should thank them because they, like most Traverse City businesses, have problems getting skilled help. D & W only has one person who does water softeners because of the lack of skilled resources. They were probably doing the review a favor by aiming them at Culligans - a business that specializes in water softeners - because it might have taken a long time to work the reviewer into a queue. read more
Horrible experience! System installed incorrectly and took no ownership of the project. Blamed the customer for not telling them exactly what to do thus inferring the customer is the expert in HVAC. Except for a few employees, incompetent service. read more
Established in 1986, D&W Mechanical is a mechanical contractor that offers a range of plumbing and heating solutions for homeowners and commercial and industrial clients throughout Michigan. It provides heating, refrigeration, boiling and air conditioning devices, as well as undertakes renovation projects. The company has an in-house design center and operates through building and engineering departments. It conducts field studies, as well as provides concept development, design, construction administration and equipment installation services. Some of D&W Mechanical s completed projects include office buildings, schools, lodging facilities, retail centers, restaurants, courthouses, hospitals and churches. Additionally, it conducts regular inspections and caters to the scheduled maintenance, repair and replacement needs of various heating and cooling devices.
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4 reviews that are not currently recommended
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D&W was recommended to us by a work colleague. I was slightly concerned because I thought they only did big commercial jobs. We needed a mini-split A/C heat pump replaced. Mike, the sales rep, came out and listened to our concerns and gave us a quote for a unit that was more efficient than out 15 year our unit and was designed to work well and provide heating in our very cold Northern Michigan winters. The crew arrived early on the date scheduled. They were very professional and polite. They went over the installation plan with me and confirmed the location for the outdoor unit. We are very pleased with the entire experience and would feel comfortable recommended D&W to anyone who asked. read more
We have used D&W for several years after having mixed results with a few other contractors in town. They have replaced a furnace and an AC unit for us, converted us to natural gas (no small task with having to convert one hot water heater and install another one new, etc). Very professional, great service and great workers. I really wish I wouldn't have needed them quite as often, but glad to have them there when I do need them! read more
I highly recommend D&W Mechanical! I awoke to no heat in sub zero temperatures. I called them explaining my issue and they had someone dispatched to my home within hours. The mechanic was professional, courteous and extremely knowledgeable. He had the problem resolved quickly and efficiently and even offered to reignite my fire place for me. This is the company I will use from here on out. read more
Simply a great company! Tech showed up on time, with a mask and very polite. He (Mike Sullivan) quickly and professionally fixed my problem. I will continue to use this company for all my household problems from now on! Great company, Terry and Margie! read more
D & W Mechanical - plumbing - Updated October 2026