Wedding cake RUINED- DO NOT ORDER FROM HERE…read more the wedding cake showed up damaged and nothing like the image we asked for. We had ordered this as a gift for my brother and his wife's wedding present and it was nothing short of utterly embarrassing! We called them straight away (on the wedding day) and the lady we spoke to advised no one could help and we have to email our complaint. - we did this straight away and also attached pictures Almost a week later we get an auto response saying there is nothing they can do because we didn't retain the cake and the box??? What exactly did they expect us to do? Not serve the cake at the wedding!? As embarrassing and damaged as it was, we had to fix it up as best we could ( some relatives drove to a bakery and picked up some decorative cake toppers ) and we made the best we could of it. We have been asking to speak to the manager but we are told there is no management, we called to speak to senior staff and a member of staff hung up on us after we explained everything today. They are not willing to make right this massive wrong. The bride and groom looked so disappointed in the cake, the caterers who received the cake on the day were so shocked they actually took pictures straight away and sent them to us to ask if this was actually what we asked for! We can't get back the special moment of the bride and groom cutting their cake- they have been robbed and we have been left mortified all because this scam of a company wants to hide behind their terms and conditions that require us to retain the cake and box as it is so they can inspect and examine it!! How can they expect us to not cut the cake on the day of the wedding when we had no choice! They refused to send anyone to rectify it on the day and we were told no one could help. Only a week later are we told we needed to keep the cake and box to move forward with a complaint even though we have images of everything. If you are hoping for a cake that not only matches what you asked for, that shows up on time, and shows up undamaged, DO NOT USE THIS COMPANY. We are very sorry and regretful to have ever used this company for such a special occasion

Absolutely terrible experience. Cake was delivered damaged and after being promised (by email) that…read morea replacement cake would be sent then next day, that never arrived. I was then told the replacement had been cancelled with no one telling me. They then claimed it had been delivered intact, eventhough I had sent them pictures to prove otherwise. Was then also refused a refund, unless I brought back 90% of the cake (there wasn't even 90% intact anyway). I live really far away from them, so can't bring it back. They refused to collect it. I was also then hung up on by their staff and they never picked up again. At no point did I even receive an apology. I have never been so disappointed by any company ever. Absolutely appalling customer service. Spend your money somewhere else.

you know when you been good all week, eating clean or at least trying.. maybe going to the gym..and…read moreyou think i deserve a treat, trust me this's the place to go, i had a cake from here omg it was heaven on earth the well balanced delicate flavours are still playing in my mind even though i had it on sunday, they have a lil shop in canary wharf station, thats where i got it from but looks like they are at Westfield sheppers bush too, saturday is my cheat day ill be there :)

From the owner: L'orchidee specialises in Cakes and Macarons for all ocassions, online ordering available for UK…read moredelivery or collection in London

Great little bakery in a pretty bleak spot in Woolwich. An African couple run it and as well as the…read moreusual cakes n rolls n stuff they do things like Goat Curry, Akee and Patties. All reasonably priced.

My friend was telling me what an excellent establishment this is but sadly it appears to have…read moreclosed down permanently when we visited last Sunday.

I'm not vegan but I do partake in the cuisine a few times a month…read more I'm not a cake person so it would take something special to get me to seek any out. Enter Ruby's of London. Ruby's of London is a vegan bakery. An absolutely, creative & fanciful bakery. I've gone there twice in a week now. Their cupcakes are moorish. Delightful flavour combinations & they're displayed in such an appealing way. Whether you're vegan or not, this is the place for your cupcake fix.

The mouthwatering window display of handmade cakes and patisseries often tempts me on my way home…read more My favourite is the delicious fruit tart (see photo) with fresh fruit and a sumptious patisserie cream filling. Great for a lunchtime panini too!

It's a little bit dingy inside this E17 cafe. They offer tea, coffee and have a window full of…read moretantalizing pattiserie cakes. Sadly I didn't think they tasted as good as they looked - I wasn't blown away but they were pleasant enough. What was even more pleasant was the price. Just over £5 for two cakes, a tea and a coffee. Awesome-stow strikes a win again. But staff could be a wee bit friendlier!