Great service. Got me in right when my tire blew out, and replaced all my tires within the hour…read more Definitely recommend and I will go back.

If I could give zero stars I would! Scheduled an…read moreappointment, drove 25 miles just to be turned away by a very rude man who told me that they don't schedule appointments at noon because that's their lunch hour, yet i have an email from Richard that says my appointment is at noon! They expected me to wait an hour till they had their lunch instead of just going to lunch a little late to do an estimate for me! After all it was their mistake!! Lunch was more important than I was! I'm glad I didn't let them touch my vehicle! Who knows what else would have been more important!!

Easy scheduling. Fair pricing…read more Work completed as promised. Location is on a main road with high visibility and easy access.

Excellent and helpful and dependable Glad this small city has this oil change facilityread more

While driving on the highway, my car surprisingly blinked on the tire pressure light, and moments…read morelater, I was driving on a flat tire. Fun, right? Luckily for me, there was a state rest stop within feet, and I pulled into the rest stop. I assumed it'd be a super simple fix, but it turns out my car's emergency jack had gone AWOL. And it was pouring rain - in 25 degree weather. And I still had 5 more hours to drive. Just lovely. I looked up the nearest city, and it happened to be Famer City. Google directed me towards these guys as the tire experts in town, and I called up about whether they could send someone to help me change out my flat. They said "definitely", and within 15 minutes, they'd brought out a giant mechanic's truck full with all of the supplies they needed to change a flat on the go. The mechanic did it all without complaint - even in the frigid, chilly rain - and gave me advice about finishing the drive on the spare. He had it done within 10 minutes. It was $75 for the service, which is my only complaint, but they honestly turned what could have been a terrible nightmare into something that was barely an inconvienence. So thanks for being there to help me out of a bind, guys.

Took handicapped mother in law in to get tires in Walker/Farmer City location- checked in after we…read morehad to move her vehicle to a far away location (she uses a walker) as there was no place to park. It was odd and semi rude but I ignored it and was friendly and turned the keys into the lady at front - She seems extremely rushed or annoyed. (maybe too busy or short staffed)? A telephone call came thru and I needed to ask about an alignment. I waited. After she hung up I asked about a alignment and balance- and she snipped and said "It HAS to be scheduled!! Its 80.00) I said OK and she walked away. I waited by the window again to go ahead and help my mother in law actually schedule the alignment as she was in the restroom at the time. I saw her walk to the back office annoyed for some reason (probably to complain to the guy in back office- blue shirt and one with grey sweatshit on)- who walked thru mumbling something like "it has to be scheduled.." (Note: We all already knew that and simply stood there to schedule it!) owner, staff and front desk lady must not have liked that I was waiting at window to schedule and started yelling at me! (My mother in law and I were extremely shocked) and advised her I was jot being pushy and just asking to schedule an alignment for my mother in law). We both ended up sitting down after this traumatic behavior and customer service. Sat there a while and then the front desk lady brough a book over and asked my mother in law to schedule alignment. It was all very orchestrated, rude and ridiculous but understand things get tense at times. As someone who has actually worked in a tire/muffler and oil change shop as a front desk scheduler, and receptionist/check in person I would have NEVER behaved like that to ANYONE (nor would have the owner/staff encouraged it all). - was the perception. Maybe scheduling, staffing or time mgt is an issue at this location but it was very unprofessional and rude and NOONE including ME or my mother in law should have been treated that way. Ridiculous especially for a small town where everyone clearly is related to everyone or knows people.

I was starting out on a 3+ hour road trip back home when I noticed a nail in my front tire and the…read morepressure was low. At 4:30pm on a Saturday I was nervous about what could be done but I called Discount Tire and Jonathan reassured me over the phone that as long as I was in the door by 5pm they would help me out. During the tire inspection he also found another nail in a 2nd tire. Within 45 minutes they had both tires fixed and I was on the road home, no small feat as the store was busy when I arrived. I would highly recommend visiting Jonathan, Logan and the team at Discount Tire for any of your tire needs--they were great! Thank you!!

Made an appointment at 7:30am. I told them we need to leave town at 11:30. We got the car at 12:00…read moreand we're late for our child's sports game. 5 hours should be enough time to change 2 tires.

We had a tire suddenly lose a lot of air. As suspected, it was a nail, a big one, and tire needed…read morereplacement. We were in and out in a little over half an hour. Appreciate the veterans discount. This has been our goto place for decades. Highly satisfied.

I have been a customer of Norris for more than 20 years until today. It all started about a year…read moreor so ago when they changed their sales policies and started actively pushing up-sales through a practice they refer to as a courtesy check. When my wife or I would bring our cars in for routine maintenance we would get a call saying that they found other problems that should be addressed and since they had the car apart it would be less expensive if they were addressed now. The suggested repairs they estimated were three times the cost the car was originally brought in for. I would ask if they thought it was critical and they would say it should be repaired like I didn't have a choice. The first time this happened I thought well I have been coming here for 20 years they must be right so I went along to the tune of $2500+. A year after this I brought the same car back in for the rear brakes, and I again get a call that says they found more repairs that should be done about $1700.. This time I was really perplexed as the car was just repaired a little over a year ago why all of a sudden is it needing so many repairs and why didn't they find these new repairs a year ago? So I asked the service advisor and the answer I got is this is part of their Courtesy Check practice which according to the shop manager was started 4 years ago. I asked them to please stop the practice as I was not interested in their constant barrage of suggested up-sales. I also said if they didn't stop I would not return. The service advisor replied that it was store policy and he could not do that. The shop manager also said the same. So I told them that I would not be coming back.

I have brought my cars to Robert over 20 yrs now and he always makes sure my cars are fixed right ..read more

Pfaff ripped us off. They claimed my van needed brakes and rotors I told them not to change the…read morerotors, and when I checked out the rotors, there was absolutely nothing wrong with them. This then made me wonder if the brakes were as bad as they claimed. They showed my wife brake pads that were metal on metal, which would have at the very least been squealing or grinding, and neither was happening. Furthermore, as bad as the pads were, they showed my wife the rotors would have shown damage, and there was none. My wife went in there to get one tire replaced that was supposed to be $130 by the time she got out of there the bill was $600 they are ripping people off. I met another young lady who told me what Pfaff's told her what was wrong with her van before they could do an alignment. She said they told her the wheel bearings were bad, the tie rod ends were bad, the struts, were bad, the rotors and brakes were bad. I jacked up her van the Wheel bearings were tight as could be, the tie rods were tight as could be, the struts showed no leaks and I asked her if her van floats she said no. Her brake pads were still 90% and there was no wear on her rotors.

They found a stuck caliper on the rear left wheel of my 2007 Ford Fusion and replaced it. Also the…read morefront right brake had a sticking slide pin and was missing some hardware (a spring and some other small part I believe). Finished with a brake fluid flush and a tire rotation all for $375. I'm ok with this price especially since I showed up 7:30 on Monday morning without an appointment and it was done before 3.

i went here to get a simple adjustment done to my BMW, but after waiting hours, they called only to…read moretell me that all sorts of parts needed replaced before they could make the simple adjustment because otherwise they couldn't make the adjustment. they told me that it would cost hundreds and hundreds of dollars to replace the parts before the adjustment could be made and then charged me a diagnostic fee on top of that. instead of having them do the work, i thought i'd have my trusted mechanic check and see if anything actually needed replacing and he said that nothing they claimed was wrong actually was. i've since heard that they do this with frequency and i would never go here to have work done. they come off as dishonest, they appeared to have gone the extra mile by having found all these important parts that needed replacing to make my car safer, but my mechanic told me that none of the claimed issues actually existed. regardless, they still charged me for having found "dangerous issues" that they then wanted to bill me heavily to "fix." they appear to be the sort of garage that gives mechanics a bad name and i hope their practices catch up to them.