On 8/14/26 Jovanna Zeller, CEO of the company came out for an estimate on trimming back a tree in…read moremy yard. She told me what all she could have her crew do and after about and hour and a half, I agreed to have the crew out to work a full day, for $5820.00. Jovanna said she would be back to direct the start of my work and the office would call with a schedule. The sevices was subsequently scheduled for 8/21/26. The crew arrived that morning precisely at 8 a.m. The crew worked until noon and informed me they were going to lunch, from which they returned at 1 p.m. During the course of the morning, I had asked the crew if they could cut down a small tree, approximately 6" in diameter, that was growing right next to a pet's grave in my back yard. The crew was shocked when I said "grave" but relaxed when I explained it was my beloved Rottweiler there, and to please take care not to disturb the grave. At this time, I also pointed out that there were two more graves beside a palm tree they were to trim. I said they were very obvious and were directly adjacent to the date palm on the outside of my pool cage. The crew assured me they would be careful. At 2 p.m. Dave, the crew chief, informed me that they were finished and he would show me around. It is to be noted that I have had several strokes, have a partially paralyzed leg, and walk with a cane. Dave started walking me around my house and they had indeed cleared around it. When we reached the back yard however, I asked what had happed to my Rottweiler's grave as all that was where the grave had been was dirt. Dave brushed it off as it just being under some dirt and I could just rake the dirt off. We continued around the house and I was distracted when we neared the area of the other graves and did not know their fate until later. I signed off on the work and the crew left. I did think I may have been overcharged because the crew was only at my home working for about 4 hours and 45 minutes. Due to a personal situation of extreme importance, I was busy and frequently away from home for the majority of the next week. During the week however, I received an email invoice for the service I received and was surprised to see a 203.00 surcharge on the bill if I chose to pay by debit card. I did call the office and Dorothy verified the charge. I forwarded information to Dorothy that a business may charge a customer a bank surcharge for paying by credit card but not a debit card. Dorothy called and said the company was indeed allowed to pass on the surcharge to debit cards because they were backed up by credit card companies. I told her she was wrong but I would then have to go to the bank to get a certified check as my online bank did not have checks. Before this could occur, I finally had a rainfree afternoon at home to slowly inspect all the work that was done. During my walk, I discovered the other two pet graves had been completely obliterated, a palm tree in my front yard had been knocked over and pushed out of the ground. My beautiful date palm had been trimmed not to the recommended imaginary line from 3 to 9 but so severly there was only a few fronds protruding from the top of the palm. There was also a great deal of debris left all over my yard making walking very difficult and my plans of future mowing put at risk as mowing would make projectiles of all the debris. I called Jovanna hoping to have her come out and see the mistakes that had been made and to hopefully lower the charge maybe 200.00 to help defray the cost of me hiring yet another company who could reconfigure the three pet graves and rake up the debris. I was never able to make my case with Jovanna as she went into a complete defensive mode and was very loud and disrespectful to me, causing me to simply hang up on her. Just a few minutes later, Jovanna appeared at my door, telling me she was going to have me arrested for theft of services and she was calling her crews to have them dump a truckload of logs and several truckloads of mulch in my driveway thereby trapping an elderly, handicapped stroke patient in the yard. I had never during all of this stated that I would not be paying for the service. I merely hoped as an owner and manager, she would acknowledge the mistakes and offer a token discount to defray the cost of repairs. Instead I was frightened the situation would escalate as Jovanna had brought a crew member with her and after her threats, I was uncertain of her intentions towards me. I ended up calling the Sheriff's Office and deputies arrived and trespassed Jovanna, and Miller Tree Care from my property. At the behest of the deputy, and the sudden decision by Jovanna that she could now accept my debit card payment without the surcharge, I paid the full charge of 5820.00 for slighty over a half day's work and multiple areas of damage. I would warn others to beware of this company and can certainly not recommend them at all.
