thank you Blair for giving me the best experience and customer service i've ever had. 10 stars i…read morewould recommend everyone to this amazing hardware store. ALSO there warranty lasts forever o ya!

I have picked up a lot of tools here. Some good some bad. When I went in today, I had held onto a…read morevisa gift card for a sale... Only to find out they don't have a mechanism to input a number into their system. Be warned, if you don't have a physical card they can't help you. If your card doesn't read, they can't help you. It was a disappointing day... Drove quite a ways to get the stuff I wanted... Useless... You can't use it online to will-call the stuff either. Your only option is to pay an extra $100 to have it delivered... Totally disappointed. The management was apologetic, so I'm not listing it low because of anyone in the store, just terrible policies and limited options.

Store was clean seemed very organized. There is a cute cat sitting right inside the entrance and…read moreshe is the store cat that lives there full time! Her name is two by four!! Associates we all very kind and they helped me rather quickly. I only went in to get a few copies of keys but the selection for key copies was large! $6.99 for one copy of a key is slightly higher than average to my knowledge but because of the quick helpful associates I would go back again in the future.

Unfortunately I've never had a truly good experience at this store, yet I have given them 4-5…read morechances. I fully admit that hardware/tools are not my speciality, and appreciate when someone will help me or even answer my questions without sounding irritated. I love giving business to local shops, but I'd rather go to Home Depot, as they treat me with much more respect and sincerity.

Nick Ragsdale and his team are outstanding. I do not have much expereince with yard sprinkler…read moresystems and had a zone lose pressure. Nick was willing to spend time with me walking through the problem, identifiying possible problems, how to determine the actual cause while explaining how each of the part I needed worked. The outcome...I had my sprinkler zone back up and running the next day.

EXTREMELY helpful and knowledgeable! Appreciate all the time they spent to make our system work…read morecorrectly and up to code.

Hands down amazing service and prices beat out Home Depot!…read more Went here this past weekend to buy lumber for s yard project. A lot of it. They worked with me, taught me a lot, helped me shop and explained everything in a way a novice such as myself could understand. I always try and shop local, but if I moved I'd drive back for the service.

I had to do some painting and a friend recommended this store…read more Not only was it closer to the house (7 minutes vs 20 to get to Meridian), but Jim was amazing to work with. When asked to color match a Sherwin Williams paint color, they said "we'll give it a try" and they really came through. They had everything I needed for my project and I was out of there in a reasonable amount of time. Here's the kicker: when I was running low on paint, I called and talked to Jim. He still had the codes in the system and said the gallon would be waiting for me when I got to the store! WHAT? No "I need a credit card to pre-pay". It was down home, small town customer service you don't get from the big box stores and they really saved the day and I really appreciated that. Kuna Lumber is my new go-to whenever I need supplies.

The location in Boise is closing and as of today there's not much to grab as a deal with the…read morebloated 20% off. I don't have much sympathy for BBB as they had their time in the sun and chose not to innovate and be price competitive. The 20% mailed coupons were good but once they lowered their quality and no longer carried the brands that they had, they lost a lot of marketshare. Who really needs a ten pack of hangers made from birch trees organically grown outside of Portland Oregon for $70.00. No one does. Chalk it up to Walmart, Target, and Amazon laying waste to the those that can't keep up.

I've been searching for a replacement mattress topper that will hold the foam pad I already…read morepurchased for months with no luck. I called BB&B this morning and a very nice young lady found what I needed on line. I asked if I came to the store if she would assist me. Savanna was very knowledgeable, sweet and helpful!! She found exactly what I needed, ordered it for me and assured me that if I didn't like it when it arrived to bring it back to the store for a full refund and she'd be happy to help me search further!! How refreshing

So frustrated!! Bought a 4" pizza cutter hardware and the blank to turn for it. Got home and opened…read morethe package, there were no instructions. Went on line and found the instructions from the manufacturer, Rockler. Found that I needed a 1" Shoulder Mandrel with 5/16"-18 thread, SOLD SEPARATELY. In a panic, because I have l only have a limited time to make this gift for a grad, I called the store, they don't carry this item. Ugh!! Management, please carry the parts for the projects you sell, it's so difficult being a novice woodturner and dealing with this "discovery" process. Sure, I found the part on-line paying freight to get it in 6-8 days. There goes my window of time to get this project done.

I recently purchased a ginormous slab of wood to make a bench. Have I ever made a bench before?…read moreNo...that's why I came here. The gentleman who helped me could not have been more knowledgeable. He spent a lot of time sharing with me joining techniques and brace bars. He helped me select sealant and glue. I feel much better about my project after visiting Woodcraft Supply.

Came in today to get some small connectors for my grandsons power wheel. And the gentlemen at the…read morefront counter were so helpful and the epitome of great customer service.

Amazing service, kind employees. Especially the one by the name of Curtis as he was helpful and…read moredidn't rush me. I ended up buying 1 screw and loved the taste. Brought me back to my childhood.

If you're a tool person, then this is a playground of tools for you. I experienced a recent theft…read moreof all my power tools, and Idaho Tool was great in offering me pricing for insurance reasons. I ended up buying everything from them simply due to the service and fair pricing they offered. The inventory is huge, and I'm guessing they have almost anything you'd ever want or need.

I brought in my Ryobi Electric Mower which has been a steaming pile of shxx since its purchase from…read moreHome Depot. Two years in, the mower would shut off-no rhyme or reason. Home Depot was useless but a customer who overheard me made some suggestions: 1) Don't buy anything from Ryobi again. 2) Take the mower to Idaho Tool &Equiptment. So, I took the mower in and was told they aren't a certified Ryobi Dealer, but they do work on the brand. The nice gentleman said they've gone through a lot of Ryobi servicing for the same issue that I had. "4-6" weeks is what he said to fix it. It took 2.5 weeks!!! The service dept left me a message that I could pick it up. NO CHARGE!!!!! It seems the warranty from the manufacturer was still valid. I had no clue. They could have charged me hundreds and I would have paid it. The people who work here are friendly, knowledgeable and HONEST!!!! They have me for life! I'll probably pay a little more for hardware, tools etc, but people who own small family businesses should be supported, ESPECIALLY when their customers are local and sick of supporting mammoth-sized monopolies who couldn't give a rats ass about customer service or satisfaction!!! Kudos to the owner of Idaho Tool & Equipment. The below rating is 10 STARS-NOT 5, but Yelp limits the amount of satisfaction one can express.