I have been a patient with Boot opticians for a the last few years, going for once yearly check…read moreups, my sight is fine except for some quite bad light sensitivity which I had been prescribed shades for as a child. In check ups at Boots both in the Stroud and Aberystwyth branch I complained about the light sensitivity and every time the optician told me that photophobia didn't exist and that I had personally made it up. Shocking and pretty awful treatment of a customer, and pretty ignorant knowledge of a very common eye condition.

Last year I visited this shop twice or three times to buy new glasses and go back for fittings. I…read morewas very impressed by the excellent service and courteous and friendly staff, particularly the older and delightful lady who fitted my glasses (wish I could remember her name). I really thought I'd already written a review for Qype and came back to alter it having visited again this week. Now I find that I hadn't written one after all. Anyway, I went there for a sight test with a view to buying new glasses again. I have to say that I was appalled by several members of the staff, particularly the two young women on the desk upstairs. They were off-hand, made fun of my pronunciation of a particular word and had not a shred of courtesy or good manners. I have no idea whether they were new to Specsavers or whether I just didn't have the misfortune to run into them last year. It wasn't just me they took a dislike to - whilst waiting I heard them being rude to a few other people. The woman who examined my eyes was professional and fairly pleasant and polite, which made up for it a bit and calmed me down. However, having now got my prescription I shall take it elsewhere to get my new glasses. Specsavers should take a leaf out of Starbucks, Costas and Wetherspoons' books (to name but three) and train their staff in, at least, basic good manners. It makes all the difference to customers, especially older ones, I can assure you.

First time going to a specsavers and now will not use anyone else…read more My glasses came out to be £200 cheaper in specsavers than in other opticians i had gone to for quotes! The staff here are excellent. Such friendly people My experience was 5*, very impressed. The address has changed to 23 merlins walk now though if anyone wanted to visit!